Bel Furniture Reviews 

Using the website was very easy to use and order online.

Was a little skeptical about ordering a mattress in a box,however after reading the reviews I was sold.
The mattress arrived much sooner than expected and followed the directions on setup. Very comfortable sleeping.
Perfect addition to our guest room.

Zero customer service. I've been trying to contact someone, anyone at this point by email, phone, text, chat, and nothing. Leave voice mail, no call back. Voice mails full. No one available to chat. Someone will contact ypu shortly. My order has been confirmed, but I have not recieved information as to when I can pick it up.

Ordering online was simple. Customer service confirmed my order the next day and is in the processing of setting delivery once the order arrives from warehouse. Can't rate delivery process yet.

Worst experience I’ve ever had to deal with the customer service is ridiculous Lavinia was extremely disrespectful she hung up on me and canceled my order. I purchased everything online & took the day off of work to pick up my order & now I have to wait 3-5 business days to receive my refund because of a “glitch”. I called again someone said the items were discontinued & the online price was incorrect this company has been very misleading & made me waist time & money

They aren’t honoring the price they have posted

My purchase was EXACTLY what I wanted and expected it was delivered in EXCELLENT condition and in a VERY timely matter. I am TRULY a 100% SATISFIED customer. Thank You Bel Furniture and delivery team for your professionalism and beautiful products that match.

I have ordered before with Bel and I came back because I needed a red sofa. I ended up purchasing the three chairs instead. It was very easy and smooth transaction. The only problem I have is the delivery fee is too high. Right now I only needed that one thing but had I purchased other items the fee would have been better. I like shopping with Bel. Something’s are a little high but I like the quality of the things I have purchased so far. I have not received my chairs yet so I don’t know if I will like it.

I usually don't do feedback but this I have to. I made purchase since 4th of July,someone reached out to me that my one of my order was not available so I said ok,what about the other one she said yes only to call and I was told the manufacturer said damaged and no one call to update. So I went ahead and made another purchase,my card was charged but the agent said nothing was showing on my account. The annoying part is that they hardly picks call,the ext number hung up on you. Now affirm approved first purchase and my credit card was already charged,no furniture's no update.Let me have my refund and look somewhere else.

When I shopped the two items were in-stock and could be arranged to be delivered w/in 48 hours. After several days I get a text and one item is delayed by 2-3 wks. I call after a few weeks and was then told that same item is backordered for another 8 weeks!!! Nobody contacted me about this change yet my credit card was charged several weeks ago. I decide to cancel the order and am told they'll get to the refund when they can, maybe today, maybe another day. Seemed like awful business practice, won't go here again and waste my time. Still hoping they will credit my card sooner than later.

They only caused me stress and a headache. They are informal, they are not interested in listening to the needs of their clients, the sales representative simply does not value or appreciate her work. This is my first and last time buying from this store. The only ones who did a decent job were the delivery people.

Still don't have a tracking number for items I bought

Excellent and enjoyable. I found some really great items for low prices too.
😁👍 Thank you for the wonderful customer service and having beautiful furniture in stock.

Poor order communication, updates. Lack of professionalism or empathy.

I purchased “in stock” items but now I been told by Bel furniture that they can not deliver for next 3 weeks because items are on special order. I should have been informed at time of payment that items are not available for next 3 weeks.
So I would have to sleep on floor without mattress.

Online shopping on Bel’s website is trash! Chose the option to have my furniture “delivered”, yet after I set up payments, it ultimately said I needed to pick up my furniture in Beaumont—I live in Spring! Paid for the delivery fee once I talked to a live agent over the phone. Unfortunately, Bel’s record shows “pending payment”, so while the agent told me “…you can reserve for your furniture to be delivered on Monday 7/8 once you pay the delivery fee”, Bel’s records still show “pending”. So I’m more than likely not going to get my bedroom furniture on next Monday. I’ll be sleeping on my air mattress for a hot minute, thanks to a lethargic online system. Very disappointing!

I like it because it is very easy to buy from your online website

The product was not available and it won’t be for 3-4 weeks.
The explanation was not clear