Everything was ready. I had a lovely coffee whilst I waited for Charlotte which enabled me to sit and collect my thoughts, as a result of long train journeys. As ever everything is presented properly... See more
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Excellent service from Leena! She welcomed me with a smile and made the whole experience enjoyable from start to finish. She was friendly, professional and incredibly knowledgeable about the watch I... See more
Didn't expect to find what I was looking for so quickly, but thanks to Charlotte and her outstanding customer service, I was able to find the perfect engagement ring. Charlotte was extremely knowledga... See more
Went to Beaverbrooks at the Oracle looking for an emerald and diamond necklace for my wife on our 20th Wedding anniversary and received much valued help and advice from Lisa who’s an absolute asset to... See more
Company details
About Beaverbrooks - Reading
Written by the company
Shop Watches
Shop Engagement Rings
With over 100 years of family heritage and experience, Beaverbrooks offers an extensive range of jewellery, diamonds and watches.
We are incredibly passionate about celebrating your special moments, no matter how big or small. If you’re searching for diamonds or jewellery, we have exclusive collections that you won’t find anywhere else. We also house prestigious luxury Swiss watch brands including TAG Heuer, OMEGA, Breitling, TUDOR and many more. If you’re looking for a fashion fix, discover the world’s most famous fashion brands like Vivienne Westwood, BOSS and Emporio Armani.
Shop online or in one of our 75 stores across the UK and find the perfect self-love gift or something for the one who means everything to you. From planning the perfect proposal, to finding that special birthday gift, Beaverbrooks are there for all of those “you mean the world to me” moments.
Contact info
20 Holy Brook Walk, The Oracle Centre,, RG1 2AQ, Reading, United Kingdom
- 0118 951 2607
4.6
Excellent
17 reviews
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Wedding anniversary present
Everything was ready. I had a lovely coffee whilst I waited for Charlotte which enabled me to sit and collect my thoughts, as a result of long train journeys.
As ever everything is presented properly and I was made to feel special as a customer
4 October 2026
Excellent Customer Service
Excellent service from Leena! She welcomed me with a smile and made the whole experience enjoyable from start to finish. She was friendly, professional and incredibly knowledgeable about the watch I purchased, explaining all the features and details clearly.
Her customer service was outstanding; she made sure I was completely happy with my choice. A real credit to the team. Thank you.Leena, for such a great shopping experience.
11 October 2026
Exceeded my expectations!
Didn't expect to find what I was looking for so quickly, but thanks to Charlotte and her outstanding customer service, I was able to find the perfect engagement ring. Charlotte was extremely knowledgable and could tell exactly which rings were most likely to fit what I was looking for. And as an added bonus, the ring was available same day in the size I wanted. Best customer service I've experienced in a long time from any company. Charlotte is a colleague that Beaverbrooks can and should be very proud of!
9 October 2026
Excellent vustomer service from…
Excellent vustomer service from friendly helpful staff
7 October 2026
Maria and a couple of other customer…
Maria and a couple of other customer service staff were very helpful, assisting me with options to choose a gift.
Left extremely satisfied with my purchases.
4 October 2026
The staff were very attentive and…
The staff were very attentive and really involved my daughter in the experiance
4 October 2026
An utterly pleasant and professional…
An utterly pleasant and professional experience. Made spending money and absolute pleasure.
15 April 2026
Great experience picking up a limited…
Great experience picking up a limited edition Seiko. Staff were kind and accommodating and made sure everything was right.
2 March 2026
Very helpful staff
2 October 2026
Amazing service
Amazing service, wonderful staff, knowledgeable. Wonderful experience from start to finish
30 September 2026
Went to Beaverbrooks at the Oracle…
Went to Beaverbrooks at the Oracle looking for an emerald and diamond necklace for my wife on our 20th Wedding anniversary and received much valued help and advice from Lisa who’s an absolute asset to the business. Necklace looks beautiful and my wife was super happy with it. Thanks so much Lisa!
29 August 2026
9 carat 7mm pearl stud
We purchased a 9 carat 7mm pearl earrings from Beaverbrook Reading branch as a Christmas present for our daughter. Within months one pearl had come off the gold stem.
We took it back to the shop and they mended it. But again months later both the pearls had come off the stem. Again, I took it back to the Reading branch.
Charlotte who served us was fab. I had been in touch with customer service and she knew about what had happened. We were given a brand new replacement pair of earrings in exchange for the broken one.
Hoping this is going to be ok. The Beaverbrook service was great!
4 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from knowledgeable team
Great service from knowledgeable team, items are high quality and you always meet a great team member who takes the time to understand what you need and is not pushy.
Highly recommend for great service and great experience 🙏
6 September 2026
Reply from Beaverbrooks - Reading
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues are knowledgeable and take the time to understand your needs without being pushy. Thank you for your kind words and high recommendation!
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