Beautystoredepot Reviews 

2,785
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I love the fact that my orders arrrive on time, if not early. I appreciate being contacted if an item isn’t immediately available, which is rarely. I then am offered an alternative, like getting two 0... See more

Rated 5 out of 5 stars

Heaven was awesome to speak with. She kept me updated concerning my order . She also called the distributor to find out what was happening with their brand. I was satisfied every step of the way and i... See more

Rated 1 out of 5 stars

We have ordered some products from beauty store Depot since January 26, and payment via credit card almost instantly. Called the company in mid of February (3 weeks later after ordered placed) someo... See more

Rated 1 out of 5 stars

I've always had a good experience ordering from Beauty Store Depot. This time, I placed my order on Feb. 16th, my credit card was charged. Today is March 15th and it still hasn't been shipped. T... See more

Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier

Information provided by various external sources

Our Story Founded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers. What Makes Us Different? Superior customer service with a personalized approach - you're not just another customer, you're our customer. Lowest price on all 4000+ products - 120% Low Price Guarantee Education for our customers - we want you to make the right choice, and we can help Most respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(2,785)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not recieve item

I ordered on November 30th and never recieved my order. I messaged customer service and didn't recieve a response. I would just like a refund it was just a can of hairspray.

30 November 2022
Rated 5 out of 5 stars

Exceptional Products & Service

I have been a customer of Beautystoredepot.com a couple years or more. Each product that I have ordered has stood up to the information provided in the product description.
Their delivery of items is quick. Customer service is beyond exceptional....you even can speak to a "live" person.
Love, love their sample products. Sometimes the sample products can be big size products....can't beat the samples.
I have referred friends to Beautystoredepot.com and they have become customers as well.
I will continue to be a regular customer and refer friends.

8 November 2022
Rated 1 out of 5 stars

Totally different product

So..I have been using mop products forever..decided to get them here with a special discount they had...ordered over 100 bucks worth of mixed greens shampoo ..conditioner..and pear tetangler. I used the shampoo and knew immediately that this was not the right product...the smell was totally different..it looked totally different...the smell is so strong that I dread using it...I contacted them and basically was told that mop may have changed the product... honestly..it felt like someone had put a cheap shampoo into an expensive shampoo bottle.. I won't be buying again and will go direct to the company from now on...bumbed me out....had I been the company I would have offered to send a new bottle.

7 December 2022
Rated 5 out of 5 stars

Beautystoredepot is my jam !!!!

Beautystoredepot is my jam !!!!
I love to order the products that I love, and when they ru outs order some more. My skin glows, and I am a"Farm to Fork", Organic Chef..... My skincare has to match what eat.....We are talking " Holistic".
How wood I eat the way I do, and then use bad ingredient Skincare? The answer is I wouldn't
I am known for my gorgeous skin . Nothing left to say

8 November 2022
Unprompted review
Rated 4 out of 5 stars

It seems that Beautystoredepot is…

It seems that Beautystoredepot is experiencing staffing shortages to answer phone calls and fill orders. I have always had instant help in the past. That has changed over the last few months with delayed return calls.

4 November 2022
Rated 5 out of 5 stars

Fast shipping

Easy to order. Great value. Wonderful customer service. Fast shipping. Nice variety of products, large selection/ options.

24 October 2022
Rated 2 out of 5 stars

Need to improve

I wasn't made aware of one of the products I ordered being out of stock until I received the package and a note indicated that it wasn't available. Then I didn't get a refund for that product until I reached out to inquire. Products weren't what I expected them to be as well.

17 October 2022

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