Beauty Outlet Reviews 

643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere and discovering hard-to-source or discontinued items. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. People also appreciate the positive interactions with staff and the quick resolution of any issues, contributing to a highly recommended shopping experience. However, some people encountered issues with product quality, such as items arriving damaged, incomplete, or not as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the high quality, variety, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the incredibly... See more

Price

Customers consistently report positive experiences with pricing, often finding products to be a real bargain... See more

Order

Users describe positive interactions with order, frequently highlighting the extremely fast shipping and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality of products, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophi... See more

Rated 5 out of 5 stars

Beauty Outlet are fantastic!! I managed to find an eyeshadow on their website, that I have used for sometime that no longer seemed to be sold on the high street.Not only was it a fantastic price and... See more

Rated 5 out of 5 stars

Super quick delivery. Easy to track in the Shop app. Products as described, and at a great price. Love the fact that my parcel came with a personalised note saying who packed it, nice touch. This i... See more

Company replied

Rated 5 out of 5 stars

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more


Company details

  1. Cosmetics Store

Written by the company

Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

643 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(643)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Received my first online order yesterday. Great price for my fave moisturiser and quick delivery. Cant believe I didnt know about this company until now. Will definitely be ordering in the future. Highly recommended!

31 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Julie,

Thank you for your fantastic review! We're so happy you found us and that you had a great first shopping experience! It’s amazing to hear you got your favourite moisturiser at a great price with fast delivery.

We can’t wait to serve you again in the future!

Kind regards,
Mieya

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! I ordered the wrong thing and in one email and it was all sorted! Great response time too. Would definitely order from here again! Thank you!

26 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Cheryl,

We appreciate your review and are happy to hear that you will be a returning customer! Have a great day.

Kind regards,
Mieya

Rated 5 out of 5 stars

Oustanding customer service!

Oustanding customer service!
Unfortunately excellent service, especially online is a rarity however, it was a total suprise to recieve such a prompt, polite, 'can do' response to my query after placing an order with a total resolution included! Whats not to like? New, loyal customer gained here and happy to highly recommend. Congratulations, well done and thank you!

27 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Sarah-Jane,

Thank you for your kind words, we are glad to see you shop with us at Beauty Outlet.

Have a lovely day!

Kind regards,
Mieya.

Rated 5 out of 5 stars

Placed my first online order on 18th…

Placed my first online order on 18th January and received it on the 23rd January, spending nearly £60 including p&p. I am extremely happy with my order, all the products arrived in one box, nicely packaged. I ordered an array of items and am delighted with all of them. Will definitely order from Beauty Outlet again.

23 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Sue,

We are glad to hear that you are happy with your order. Thank you for the review and we look forward to seeing you shop with us again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

The customer service is always…

The customer service is always excellent and out of stock products are always advised and offered a refund or a close alternative recommended

21 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Liz, Thank you for the 5 star review. We value your feedback and look forward to seeing you shop with us again!

Many thanks,
Mieya

Rated 3 out of 5 stars

Amended Review

I originally left a negative review as I had received makeup that was out of date. Since contacting Beauty Outlet customer services, they have given me a full refund and have assured me that date checks will be carried out on their stock. I'll happily given them a 2nd chance now they are aware of an issue.

4 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Marlo,

We are sorry to hear that you are not happy with the products you have received. I can assure you that all products are thoroughly checked by our team as everything has a shelf life or use by date, if you could let us know the products you are referring to we will investigate this further. If you contact our customer service team at cs@beautyoutlets.co.uk and any items you are not happy with, we would be more than happy to exchange or refund. We look forward to hearing from you.

Rated 5 out of 5 stars

great customer service- have answered…

great customer service- have answered my requests immediately and offered a solution - great service

26 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Isabel, thank you for the lovely review! We hope to see you shop with us again soon. Kind regards, Mieya

Rated 5 out of 5 stars

So so v good

So so v good
Great products - bargain cost - fast fast delivery
Fabulous

23 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Teresa, thank you for the 5 star review! Kind regards, Mieya

Rated 5 out of 5 stars

I love being a customer with beauty…

I love being a customer with beauty Outlet

They have some great products at really good prices
Customer service is absolutely 10/10 have never disappointed once even when I have received a couple products damaged

19 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, we are pleased to hear that you are happy with our service. Thank you for the 5 star review.

Kind regards,
Mieya

Rated 5 out of 5 stars

Really pleased with my purchase.a…

Really pleased with my purchase.a leftlet was in with my parcel with a number I could contact with any problems great service will buy again

18 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Bernie, thank you for the lovely review! We hope to see you shop with us again soon. Kind regards, Mieya

Rated 5 out of 5 stars

Query regarding delivery was answered…

Query regarding delivery was answered so quickly, amazing customer service!

25 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, we are pleased to hear that you are happy with our service. Thank you for the 5 star review.

Kind regards,
Mieya

Rated 5 out of 5 stars

I ordered online from this computer any…

I ordered online from this company for the very first time . So very very impressed with the price and the quality of goods recieved.
But most of all by the packaging by Terri and the delivery very professional and the quickest delivery I’ve ever had . I shall use this site again . Well done everyone

17 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, thank you for being our valued customer. We are so grateful and hope we met your expectations. Kind regards, Mieya.

Rated 5 out of 5 stars

I really love this company

I really love this company, I ordered from here and the date given was for a week later instead my order arrived 2 days after I had ordered. I love all the nails they have! You can't get them anywhere else! I'm so glad I found this company because their items are so cheap too😊

10 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Amy, thank you for your review! Kind regards, Mieya.

Rated 5 out of 5 stars

Box of goodies

Received my box of goodies yesterday WOW I love, love,love them all in long overdue for some new makeup I was not disappointed this is going to be the first of many orders. I get to play with a whole new color palette thank you for accidentally bumping into my life, I'm just sad I can't do my next order right now. 🥰♥️♥️♥️♥️♥️♥️

4 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Francine, thank you for the 5 star review! We truly appreciate your business and look forward to seeing you shop with us again. Kind regards, Mieya

Rated 5 out of 5 stars

I 'd like to compliment one of your…

I 'd like to compliment one of your employee, Melissa G (O2 Till 2), for the excellent service she provided on 5 Sept, 2024. Ms. Melissa G helped me to sort my problem efficiently.

I have been pleased with the service I receive at your brand in O2 Arena ,Greenwich London SE10 ODX. However,Ms. Melissa G's professionalism and helpful service is exceeded my expectations.

Such a commitment to great customer service is to be commended.

5 September 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, we are pleased that you are impressed with the service you received at our O2 store! Thank you for the amazing review and we hope to see you shop with us again soon. Kind regards, Mieya.

Rated 3 out of 5 stars

On Saturday 28th at 11.41me and my…

On Saturday 28th at 11.41me and my daughter went in and purchased four items the gitl at the till charged me for five items I thought it was a bit to much but didn't question it as we was in a rush when we got home later that day I checked my receipts I was over charged by £3.99 I was served by Josefine till 2 at 11.41 I feel this was done deliberately I would like someone to look into this matter kind Regards Naila Akbar

28 September 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, please accept our apologies for the delay in response. We are sorry to hear that this has happened as this is not our usual standards. If you would like to contact us at cs@beautyoutlets.co.uk we can look into this for you. Kind regards, Mieya.

Rated 1 out of 5 stars

Terrible!!!

Terrible ordered around £50 of items for my daughter's birthday and never arrived!!! Do not order from this store complete con!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

A very happy customer 😊

First time buying from this company and i'm really pleased with all the items i received, and the prices are very competitive. Super quick delivery as well! I only put my online order in on Tuesday and it was delivered today, Thursday (19th), i had an email to track the order and was also given a 2 hour delivery slot.

I will definitely use again, and will also recommend to friends and family. I'm a very happy customer 👍

19 September 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, thank you for your lovely review. We hope to see you shop with us again soon!

Kinds regards,
Mieya

Rated 5 out of 5 stars

Mystery box was amazing

Mystery box was amazing. Well over 50£ worth of goodies. Nails had hard glue with them but I guess that’s why the box is 10£ . Came really quick and packages well.
Holly in the Skegness branch packed my order and I was honestly so happy.
Thankyou xx

5 September 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Alicia, we are glad that you thought our Mystery Box was value for money! Thank you for the 5 star review.

Kind regards,
Mieya

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