Beauty Outlet Reviews 

643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere and discovering hard-to-source or discontinued items. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. People also appreciate the positive interactions with staff and the quick resolution of any issues, contributing to a highly recommended shopping experience. However, some people encountered issues with product quality, such as items arriving damaged, incomplete, or not as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the high quality, variety, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the incredibly... See more

Price

Customers consistently report positive experiences with pricing, often finding products to be a real bargain... See more

Order

Users describe positive interactions with order, frequently highlighting the extremely fast shipping and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality of products, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophi... See more

Rated 5 out of 5 stars

Beauty Outlet are fantastic!! I managed to find an eyeshadow on their website, that I have used for sometime that no longer seemed to be sold on the high street.Not only was it a fantastic price and... See more

Rated 5 out of 5 stars

Super quick delivery. Easy to track in the Shop app. Products as described, and at a great price. Love the fact that my parcel came with a personalised note saying who packed it, nice touch. This i... See more

Company replied

Rated 5 out of 5 stars

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more


Company details

  1. Cosmetics Store

Written by the company

Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

643 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(643)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The price was outstanding

The price was outstanding, ordering was easy and packed very well . Will be using again and recommend them highly.

10 July 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Samantha,

Thank you for your kind words! We're so pleased to hear you found the price outstanding and the ordering process easy. It's great to know everything arrived well packed. We truly appreciate your recommendation and look forward to your next visit!

Kind regards,
Mieya

Rated 5 out of 5 stars

I ordered some nails from here arrivwd…

I ordered some nails from here arrivwd withthin a few days quick and afforforable

13 June 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Leanne, thank you so much for your feedback! We're glad to hear your nails arrived quickly and that you found them affordable. We appreciate your support! 💖

Kind regards,
Mieya

Rated 5 out of 5 stars

It was a positive experience

It was a positive experience - packaged well with a little note signed by the employee who packed it. Good prices & Will buy from again,

8 May 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Roseanne,

Thank you so much for your kind words! We're so glad to hear you had a positive experience — from the thoughtful packaging to the great prices. We’ll be sure to pass on the appreciation to the team member who packed your order! Looking forward to serving you again soon 💖

— Mieya

Rated 5 out of 5 stars

I'd shopped at Beauty Outlet at…

I'd shopped at Beauty Outlet at MacArthur Glenn in Cannock and was well impressed by the quality items I'd bought, and the prices! Even more impressed with my delivery today - from ordering to the delivery it's been a very speedy service, package very well wrapped and I'm happy to buy again.

24 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Hazel,

Thank you so much for your lovely review! We're so pleased to hear you had a great experience both in-store at MacArthur Glen Cannock and with your online delivery. It means a lot to us that you’re happy with the quality, pricing, and service. We look forward to welcoming you back again soon! 💖

— The Beauty Outlet Team

Rated 5 out of 5 stars

Nemonie Aylward

Nemonie Aylward
Perfect my order just delivered perfectly packaged and very happy thank you so much 💕💯

23 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello,

Thank you so much, Nemonie! 💕 We're so glad to hear your order arrived safely and that you're happy with everything. We really appreciate your support and look forward to seeing you again soon!

Kind regards,
Mieya, Customer Service

Rated 5 out of 5 stars

Fantastic value ordered skinny tan (…

Fantastic value ordered skinny tan ( tan & Ton wonder serum 144ml express one hour’s normally my sister paid £31.99 for one I find it on this site £3.99 each it’s best bargain of the year I ordered 20 units my supplier was so happy I order 40 more it’s best value I’ll keep buy from them I wished they use Royal Mail instead Amazon Shipping but it’s them Owen business they do what’s best for business I fully understand that many thanks for great value for money

13 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Mahdi,

Thank you so much for your amazing review! We're thrilled to hear you found such great value with the Skinny Tan Wonder Serum – what a fantastic bargain! It's great to know your supplier is happy too, and we truly appreciate your continued support.

We understand your preference for Royal Mail and appreciate your feedback on shipping—while we currently use Amazon Shipping to ensure fast and reliable delivery, we’re always reviewing our options to best serve our customers. Thanks again for your kind words and for choosing us—we look forward to serving you again soon!

— The Beauty Outlet Team 💖

Rated 5 out of 5 stars

Bridgend outlet store in mcarthur glen…

Bridgend outlet store in mcarthur glen I was helped by three lovely members of staff. Two on the floor who helped me find some hand cream for myself and face moisturiser with spf for my mum, and then a lovely polite server on the till. They were so good I asked for their names so I could write a review.
Elly, Chelsea and Jess you made a stressful experience really easy and straight forward. Thank you

16 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Krysta,

We are happy to hear that you had a great experience in store. We look forward to seeing you shop with us again soon.

Kind regards,
Customer Service

Rated 5 out of 5 stars

Great customer service staff willing…

Great customer service staff willing help and sorted my problem same day.
Would recommend everyone to use the Chester Oaks beauty outlet.
Thank you for sorting my problem out for me so quick.
Maria Grant

14 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Maria,

Thank you so much for your kind words! We're thrilled to hear that our team at the Chester Oaks Beauty Outlet was able to help and resolve your issue the same day. Providing great customer service is always our top priority, and it means a lot to know you had such a positive experience.

We truly appreciate your recommendation and look forward to seeing you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

Best value beauty supplies

Lovely products, great selection and the best prices. This is my new go to shop. I definitely recommend this shop.

3 April 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Louise,

Thanks so much for the kind words! 💕 We're so happy you love the products and prices — that’s exactly what we’re all about! It means a lot to hear we’re your new go-to. Can’t wait to have you back again soon!

Mieya x

Rated 5 out of 5 stars

Brilliant service at York

Served today Sunday 16th March by Jasmine @ designer outlet York.
Absolutely amazing service. I hadn’t gone to buy anything specific, jasmine took the time to engage, chat and offer options of products. I think it’s great to shout about great service, as a nation we do if we have had a bad experience.
I was impressed with her energy and enthusiasm. Well done🤩

16 March 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Heather,

Thank you for your fantastic review! We're thrilled to hear that Jasmine provided such an amazing experience at our York Designer Outlet store. We’ll be sure to pass on your kind words! Hope to see you again soon. 💖

Kind regards,
Mieya

Rated 5 out of 5 stars

First time ordering from website & won't be my last!

First time ordering from website as sadly my local retail branch closed.
I have just taken receipt of my order & am pleased with everything.Easy to navigate website,fast shipping,perfectly packaged cosmetics,no leaks,no spills & no broken palettes! Shipping information was excellent also! Well done all & thank you for such a seamless first time on line shopping experience!

12 March 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Danielle,

Thank you for your kind words! We're delighted you had a great online shopping experience, especially after your local branch closed. We appreciate your support and look forward to serving you again! 💖

Kind regards,
Mieya

Rated 5 out of 5 stars

Great customer service team

My order was shipped quickly, packaged really well. I did have an issue with a product which must have got damaged in transit but customer service team resolved the issue promptly and efficiently. l will definitely shop with them again and would highly recommend them.

6 March 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Maria,

Thank you so much for your kind words! We're thrilled to hear that you were happy with our fast shipping and careful packaging. We truly appreciate your understanding regarding the damaged product, and we're glad our customer service team could resolve the issue quickly for you. We look forward to serving you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

Wow amazing service and price

Wow amazing service and price
.. RECOMMEND. had bought a year ago a revolution eye palette from superdrug.. loved it wanted to replace... Amazon wanted £15. found in beauty outlet on sale ridiculously cheap. was dubious but service Amazing and communication telling me where and when package delivered A* will use again. Thank you

23 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Beverly,

Thank you so much for your amazing feedback! We're thrilled that you found your favourite Revolution eye palette at such a great price with us! We always strive to offer the best deals and top-notch service, so it’s wonderful to hear you had a great experience. We truly appreciate your support and can’t wait to serve you again!

Kind regards,
Mieya

Rated 5 out of 5 stars

My delivery was never received

My delivery was never received. I contacted them and I had a fast response to my query and they were so apologetic even though it was not their fault that I didn’t receive my item. They took it a step further and asked if I wanted a refund or another item shipped out which I was very happy to receive another item because I was really looking forward to using the item based on recommendation from a colleague. Thank you so much for the support provided

19 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Sol,

Thank you for your kind words! We’re truly sorry that your original order didn’t arrive, but we’re so glad we could resolve the issue quickly for you. We hope you enjoy your purchase!

Thank you,
Mieya

Rated 1 out of 5 stars

Bad Delivery option

Ordered for my partner from here. Paid for item plus delivery. Received a confirmation and a link to track package. Clicking on the link, it takes me to Amazon delivery who state they have the label printed. However when I try to track it further, I'm informed that I have to provide a billing address before it can be delivered. Why?.
I've already provided that and the bill was paid. It's even on my bank statement. As I have not used my Amazon account for some time I can not access my account due to an old payment card being on file there, so now my package is on hold. When I pay for delivery, I think it's reasonable to expect it to be delivered and not have some third party demanding I send them all manner of evidence.
The order number is 64304.
I am not happy at all with this. You should make it clear who your shipping agent is. From now on I will never purchase from anyone who uses this ridiculous method. Royal Mail or couriers don't play this game so why should Amazon.

19 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, Your parcel was collected by Amazon Shipping this afternoon, which is why the status currently shows as "Label Created." The tracking will update this evening to indicate that the parcel is "On The Way." If you'd like to add any special delivery requests, you'll need to create an Amazon Shipping account. Please note, there’s no need to confirm any details or provide billing information.

Rated 5 out of 5 stars

Highly recommend

Very satisfied with that store I discovered not too long ago. Lots of items to be found and those prices they have there you cannot find anywhere else. At some point I thought maybe there is something wrong with the items but that was absolutely wrong- everything is legit and very kind responsive customer support too.
Will be definitely re-purchasing 😍
Highly recommend

15 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Mirela,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with Beauty Outlet. Your feedback motivates us to keep delivering the best. Hope to see you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

A great find…

I found this website that sold a product which my wife loves. Most outlets are out of stock so I was delighted to find the product from Beautyoutlets.Not only in stock but a great price as well.

9 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Phil,

Thank you for choosing Beauty Outlet—we’re so happy to have you as a valued customer!

Kind regards,
Mieya

Rated 5 out of 5 stars

Replaced NEW for a damaged nozzle perfume

Brought 3 bottles of perfume and 1 of the bottle's nozzle was not working. Went to the outlet and friendly staff replaced it immediately. I had purchased it in September 2024 and took it back in February 2025. Still without the purchase bill they replaced it Free of cost. Infact they asked for proof of purchase but I didn't have. They considered the goodwill of customer. GREAT RESOLUTION and happy customer. Definitely recommend.

4 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Lawrence,

Thank you so much for your 5-star review! We're thrilled that you love our products and service. We can't wait to serve you again soon!

Kind regards,
Mieya

Rated 1 out of 5 stars

Getting bombarded with emails from this…

Getting bombarded with emails from this company. No idea where they got my details from. Tried unsubscribe via link on email but IT DOESN'T WORK!!!
STOP SENDING ME EMAILS... I'M NOT INTERESTED.

3 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello,

We are sorry to hear that you are having trouble unsubscribing from our mailing list. Please contact us at cs@beautyoutlets.co.uk and we can get this sorted for you.

Kind regards,
Mieya

Rated 5 out of 5 stars

Fantastic product

Fantastic product, great value for money, fast delivery and very well packaged. Excellent customer service

30 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Vera,

Thank you for your kind words! We're so glad you loved the product, value, and speedy delivery. Providing excellent service and ensuring your order arrives safely is our top priority!

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Mieya

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