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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clarity of all the information was great. Documents arrived swiftly by post (I'm not brilliant online!) The price was not much different from everyone else? Love having good, clear information o... See more
From the very outset the customer services lady was very friendly and answered all queries, she was really nice and professional. It was lovely to speak to an actual person rather than everything onli... See more
They offered me a good price. I added on an extra driver & got full breakdown cover as well & it was still less than the renewal price of my previous insurer. Going through Go Compare also gives exces... See more
Company details
Written by the company
BEAM is a new name in car insurance from one of the UK’s leading brands. So you can feel confident you’ve got the right cover, and safe in the knowledge we’re powered by the AA.
Contact info
Basingstoke, United Kingdom
- beam.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I’m new to this company and I have had…
I’m new to this company and I have had the best treatment so far and can only imagine it will continue. Thank you so much for your help. I look forward to hearing back from you in the near future as I haven’t had any experience yet with your company. Your insurance sounds great and I look forward to driving with you as my insurance company. Thank you again.
29 April 2026
Everything has gone smoothly so far.
29 April 2026
Call centre UK.
Call centre in UK. Very pleasant call handler named Rachel, easy to understand, straightforward answers to questions, friendly and informative without being pushy.
27 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Straightforward process
Straightforward process. Good details for my needs.Best price around.
29 April 2026
Reply from BEAM from the AA
Just what we love to hear 💛.
My policy does not show up on your app…
My policy does not show up on your app ive spoke with 2 diffrent people regarding this but this still hasnt been resolved
29 April 2026
Very Good Service
Straightforward routine to contact a real person and very helpful person on the line.
29 April 2026
Reply from BEAM from the AA
We're so happy that it was straight forward and hope we were able to help with your query when you called, David 🥰.
Very Efficient online Service
The service online was very efficient and straight forward.
22 April 2026
A straightforward process
A straightforward process, however, I’m having a problem with my previous car insurance as it was automatically renewed.
20 April 2026
Reply from BEAM from the AA
We're delighted to hear you found what you needed at a competitive price 😊.
The process was self explanatory
The process was self explanatory, straightforward and super efficient!
28 April 2026
I got a quote for £50 pm
I got a quote for £50 pm
I entered I'm unemployed on the compare site and had to enter again on the BEAM site that I have no second job and it allowed me to continue with my quote and get car insurance. Then next day saying they are cancelling it because I'm unemployed and quoting me 3k pm!
I already cancelled my previous insurance and now I'm stuffed!
Really unhappy.
27 April 2026
Unprompted review
Reply from BEAM from the AA
Hi Zoe, we're sorry to hear this, and hope you've since been able to speak to the insurance team so they could look into what happened and explain why this occurred.
Didn’t like the fact I changed my…
Didn’t like the fact I changed my details as noted name wasn’t written in caps and the fee went up.
Also I’ve downloaded the app but it can’t find my policy
25 April 2026
Reply from BEAM from the AA
Hi there, changing any details can generate a new quote but we hope everything managed to get sorted. If you need any help managing your policy, don’t hesitate to get in touch directly, the team will be happy to help.
Great friendly but professional advice…
Great friendly but professional advice given. Made everything so easy.
26 April 2026
Easy to understand
The agent explained everything ensuring I understood all, which I did. When you speak to someone on the phone they are human not robots, and they speak in a langauge you can understand. 10 out of 10 highly reccomended
26 April 2026
Reply from BEAM from the AA
Hi Terry, we’re delighted to hear how the agent helped explain everything with you. We appreciate the kind feedback and thank you for leaving a review.
1st time with Beam car insurance
After filling in the application for my insurance and confirmed I wish to take it out I had a reply welcoming me to your insurance company.
I always like to get confirmation by talking to an Agent, just who I am I suppose, I spoke to a very nice person who confirmed my insurance with Beam is ready to start I’m May. Very good service
24 April 2026
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