Absolute brutal service and BBQ Galore in the NW Calgary location needs to improve. Timothy our "sales guy" has been promising a quote since we visited the store last Saturday. It's now Friday and s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Single worst customer experience I’ve had with an online store. Ordered something, never arrived. Went back and forth with their customer service and took over 2 months and raising a dispute with my b... See more
I purchased an expensive lounge suite and table based on the stores recommendation and the advertised fact it was UV resistant. It wasn't. Just outside the warranty period the whole lot has split apar... See more
Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to b... See more
Company details
Information provided by various external sources
Since 1980 our experts have been making it easy to choose the best outdoor BBQ grill at the best price. We've got top brands to choose from. Save now
Contact info
2650 E. Lindsay Privado Dr, 91761, Ontario, United States
- 1-800-474-5584
- customerservice@bbqgalore.com
- bbqgalore.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your web look is just as real due to…
Your web look is just as real due to amazing graphics. And it's not any cheaper for your services, but I'll appreciate your fast reaction to time.
Your web look is just as real due to…
Your web look is just as real due to amazing graphics. And it's not any cheaper for your services, but I'll appreciate your fast reaction to time.
Gas line for BBQ
Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installation seems flawless (not an expert). Also gave me tips on how to break-in and maintain the grill - would definitely give them future business!
Easy Transaction
Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to be concerned, I had no issues with the purchase, shipping, or delivery. (Shipped all the way from CA to PA in about a week.) Delivered on an 18 wheel truck then brought down my driveway into my garage by a forklift. I would highly recommend buying the big joe 3 from bbq galore!
Lifetime warranty is BS
Spent $3k on a grill with lifetime warranty to put in my island. Called for the parts that are covered by said warrant. Am being told they don’t make those any more. I’m, so how does that work for a ‘lifetime’ warranty??? I asked what she could do, get this..... I can offer you 15% off (parts that should be free) but we don’t make them. So sorry Charlie. Don’t get me wrong, it’s a great grill until it falls apart and you need that lifetime warranty!
Rick at BBQ Galore
I spoke with Rick, at the Chandler Germanne store. He was very knowledgeable of all his stock. I asked about a specific bbq. He got it for me, delivered it and I didn’t even leave my couch. I am very impressed of how easy Rick made the whole process for me.
I have no doubt that next purchase will be as easy.
Thanks Rick
I allege using Bait Advertising…
I allege they are using Bait Advertising schemes. I was shopping to buy a specific Evo grill for a couple weeks and then they had a micro-add that started popping up on my computer saying they are extending the labor day specials until September 30th and the grill I want has the normal price of $3995 crossed out and flashing $3,325.50 in green (which was the best sale price a couple weeks prior). So I gathered the funds to buy it and clicked on the add which took me to the website and showed normal price, I entered the discount code as stated but showed now discount, I emailed them and in writing they said the $3,325.50 price is an old price from 2017 which seems like a lie to me being it was the sale price from two weeks ago, so now I allege they are lying to me too. They refuse to honor the price that I requested them to do, and now my second best pricing of $3,595 from other vendor has expired so now I'm really pissed. They have an extremely aggressive marketing and advertising campaign and they should be held accountable for what I believe is intentional to get you into their website store. (I have screen shots and videos of their adds that they won't honor)
Top sales man Dilip great service
Would like to say the service fro sales man Dilipat Camperdown store was tops very helpfull and very knowledgeable about my. New BBQ so thanks to you Ian
Do not deal with BBQ Galore.
I purchased an expensive lounge suite and table based on the stores recommendation and the advertised fact it was UV resistant. It wasn't. Just outside the warranty period the whole lot has split apart....and it isn't even in direct sunlight. Its under a verandah. The store didn't want to know. Got my money it seems. I just wanted to explore the opportunity to get repairs etc....no, I am on my own.
Great staff
Great staff, very knowledgeable and friendly, thanks Justin for all of your help and information
Website was great in helping me find…
Website was great in helping me find the right parts for a 20 year old barbeque. Parts arrived quickly ... like a new grill.
Customer service got me a great deal on…
Customer service got me a great deal on a new Grand Turbo. I am super happy
I requested and paid for second day…
I requested and paid for second day shipping. It was sent standard ground shipping.

Reply from Barbeques Galore
burners are too close together
burners are too close together. uneven heat. very bad design and make it difficult to bbq evenly
gift certificate
I bought a gift certificate and the recipient was happy to choose his own. Easy for me and easy for him!
Exact product arrived that was ordered
Exact product arrived that was ordered, ot was delivered in a timely manner and good price.
Was able to find a replacement set of…
Was able to find a replacement set of brick holders for our 15 year old gas built-in BBQ. Thanks BBQ Galore
My son Is really into bbq and smoking
My son Is really into bbq and smoking. He's really excited to try these new seasonings,
shipping damage
Smoker is great there was a few issues upon receiving the smoker the fan shroud was bent and fan did not work but customer service shipped one right out and everything works great
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







