BBH Legal Services Ltd Reviews 

534
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always quick to respond to any questions or queries that arise during transactions. People deeply appreciate the clear communication, expert advice, and remarkably smooth process when handling house sales, purchases, and other legal matters. Though some reviewers experienced a slow start with communication and felt slightly unsure at the very beginning of the legal process. A few other people also felt that certain practical aspects could be improved regarding document handling, printing, and initial response times. Some customers noted minor delays before things finally got going smoothly.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional handling of... See more

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Customer service

Customers had positive experiences with customer service, noting that they always felt supported and that... See more

Response time

Customers consistently note positive experiences with response_time, praising the speedy replies to emails... See more

User experience

Clients share positive opinions on user experience, highlighting an easy-to-deal-with process where all steps... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with t... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(534)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Monika

Monika provided a good service overall

25 November 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Carol for your positive review of Monika's service in your transaction.

Rated 4 out of 5 stars

Quick and responsive

Quick and responsive. Kept me informed at all times. Like many legal firms, could do with updating to electronic forms or digital submissions. Great experience overall, would recommend.

19 November 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you so much for the positive review. We continue to move forward with technology to help make the process more efficient and are pleased that it worked well for you. Should you require assistance again, please do get back in touch.

Rated 5 out of 5 stars

Recently updated our wills using Bbh…

Recently updated our wills using Bbh legal. Service was quick and efficient and legal staff we spoke with explained the process clearly.

3 November 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you for the review an we are pleased that you received a good service that fulfilled your needs.

Rated 5 out of 5 stars

Amazing first experience!

I was recommended BBH legal services by my brother after they bought their first home. I was also buying my first home and was worried about the process as all you hear is everyone complain about their solicitors and I’ve honestly only got great things to say about BBH. My solicitor was Emma and I would recommend her to everyone and most definitely use again in the future. Thank you!

14 November 2025
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Reply from BBH Legal Services Ltd

Thanks Georgia for taking the time to leave a review. We are delighted that you were happy with the service. We hope you love your first home and would be happy to assist you again in the future.

Rated 5 out of 5 stars

Dealt with Jean who has been very…

Dealt with Jean who has been very understanding. Very helpful and professional.

20 November 2025
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Reply from BBH Legal Services Ltd

Thanks you Donna. We are pleased that Jean could assist you. Please let us know if we can help with anything else.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service – Highly Recommended

I would like to express my sincere thanks to Tracy Andrew for her outstanding work in handling the purchase of my house. From start to finish, Tracy was incredibly professional, attentive, and thorough. She kept me informed at every stage, explained everything clearly, and made the whole process smooth and stress-free.

10 November 2025
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Reply from BBH Legal Services Ltd

Thank you Sam for your wonderful review. We appreciate you making the effort in leaving this feedback. We hope that you have many happy years in your new home. Should you or anyone you know require any conveyancing please do get in touch.

Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommended

We recently used this law firm to handle the sale of our house, and we couldn’t be more satisfied with their work. The team was professional, efficient, and kept us informed throughout the entire process. Every question we had was answered clearly, and they made what could have been a stressful experience feel smooth and well-managed.

Their attention to detail and commitment to getting everything done correctly gave us complete peace of mind. We truly felt supported from start to finish.

We highly recommend them to anyone looking for reliable and skilled legal assistance!

13 November 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you Gábor Radó for the glowing review and thank you for taking time to share your experience.

We are so happy that your transaction with us was well managed and you were well supported. Should you, your family or friends require any further legal assistance please do get in touch.

Rated 5 out of 5 stars

Slow start but great in the end.

After a slow start and not much communication, I must say I was a bit unsure....... but, when things got going I was very impressed with the conveyancing of my flat which wasn't straight forward and the service provided by my case solicitor and their knowledge and advice .

10 November 2025
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Reply from BBH Legal Services Ltd

Thanks "Satisfied Customer" for taking time to leave a review we really do appreciate is and glad that we impressed you with the service. Should you need any further help, please do let us know.

Rated 3 out of 5 stars

Good on price

Good on price ! When the time comes to move they are sufficient and prompt , I believe they are quite busy so over run with work load and hard to get hold off at times but all in all was good service

31 October 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Hi Oliver. Many thanks for your review. We are glad that the service overall was good and that we could assist you with your transaction. Demand is hard to predict so apologies if there was some communication issues. We are always looking to improve our service and will continue to work on systems which will help progress this.

Rated 5 out of 5 stars

Great Service

Great Service, kept informed and work completed in a timely manner.

5 November 2025
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Reply from BBH Legal Services Ltd

That is great to hear. Many thanks for taking time to let others know.

Rated 5 out of 5 stars

Very speedy process for my remortgage

Very speedy process for my remortgage. Great communication

27 October 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Glad to hear that you are happy with the quick service received. Many thanks for the review.

Rated 5 out of 5 stars

Responsive

Responsive, no fuss and very patient with me.

31 October 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

That is great to hear. We are glad to have been able to assist you. Should you require any further legal services please do get in touch.

Rated 5 out of 5 stars

Was really help full always wanted to…

Was really help full always wanted to help with any questions we had the whole time it took was a pleasent wpuld highly recomend these

14 October 2025
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Reply from BBH Legal Services Ltd

Thanks Amanda for your lovely review. We are so glad that you found our legal service helpful and the team pleasant. Its great to hear. Should you need anything further please do let us know.

Rated 5 out of 5 stars

Excellent service from BBH

Despite difficulties with a very pedantic surveyor, BBH persevered on my behalf and we got there eventually. BBH as a company kept me informed at every stage of the transaction and I would recommend their services.

13 October 2025
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Reply from BBH Legal Services Ltd

Thanks Jane. We try our best to smooth over the process but there can be issues. We are happy to have helped where we could. Should any of your loved ones need assistance please do send them our way.

Rated 5 out of 5 stars

Using BBH legal for our conveyancing

Using BBH legal for our conveyancing needs, was dealt with by helpful & friendly staff and in a very professional manner, who kept us updated frequently, & was overall dealt in an efficient & speedy manner.
Will use again.

17 October 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

That's great to here Rob and Benda. Many thanks for sharing your experience with others. We look forward to helping you again in the future.

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