Very helpful and organised agent (Natasha).. she went beyond to assist my booking.. easy to talk to and attentive to our needs.. the booking process seems so smooth up to the final itenerary..she give... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Greg was amazing asked him all sorts of questions about an itinerary and flights and he was able to do everything to accommodate me. Not booking just yet but will definitely get back to Greg when it's... See more
My Experience has been so positive so helpful Greg has been so understanding lm so looking forward to traveling with them next year . He explained everything very well . We take Students from Japan... See more
I had the best experience from start to finish Jessica was amazing helping myself and husband find our dream holiday Nothing was to much for her even tho I was back forward with txts about hote... See more
Company details
- Travel Agency
- also in
- Tour Operator
Written by the company
Bayfinch Holidays UK is an established online travel company specialising in creating personalised holidays tailored to your plans, preferences and budget. With over three years of experience, we have built our reputation around personal service, attention to detail and reliable support from the moment you make an enquiry until you return home. Our dedicated team of experienced travel professionals takes care of the details, from arranging flights and accommodation to transfers, excursions and other travel requirements. We take the time to understand what you’re looking for and work closely with you to create a holiday that’s right for you. Whether you’re looking for a relaxing beach escape, a city break, a family holiday, a multi-destination adventure or something completely bespoke, we’re here to make the planning process straightforward and stress-free. With hundreds of Trustpilot reviews from travellers who have trusted us with their holidays, we’re proud of the reputation we have built and the trust our customers continue to place in Bayfinch Holidays. Your holiday, carefully planned. Your journey, personally looked after.
Contact info
10 MONTACUTE ROAD, SM4 6RL, MORDEN, United Kingdom
- 0204 520 4046
- info@bayfinchholidays.co.uk
- bayfinchholidays.co.uk
4.9
Excellent
956 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wonderful experience
Wonderful experience. Dylan guided us through our the process and he was very understanding. I had plenty of questions as it was my first trip, but Dylan made it very easy and comfortable.
Would definitely recommend him to everyone.
12 May 2026
Unprompted review
Although we decided on a different…
Although we decided on a different holiday,Greg was extremely helpful with my request. Very detailed answers and clear pricing.Will definitely look to use you in the future
12 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Emma,
Thank you so much for your lovely feedback! We’re delighted to hear that Greg was extremely helpful and provided detailed information and clear pricing throughout your enquiry.
While we’re naturally disappointed that you decided on a different holiday, we truly appreciate you considering us and are very pleased to hear you would look to use us in the future. We’ll be sure to pass your kind comments on to Greg.
Wishing you a fantastic holiday and we hope to assist you again in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Absolutely amazing communication and…
Absolutely amazing communication and service by Jessica and Austin .. from when I first contacted them to the final completion of my 12night holiday. They went above and beyond with my request and a few back and forth changes to the booking. Would 100% book again with both Jessica and Austin in the future. So excited and grateful for the package they have put together for me and my family 😀
11 May 2026
Reply from Bayfinch Holidays
Hi Daljit,
Thank you so much for your amazing review! It means a lot to hear that Jessica and Austin were able to make the whole booking process smooth and enjoyable for you from start to finish.
We know family holidays are incredibly special, so we’re delighted that the package put together for your 12-night trip was exactly what you were looking for. We’re also really pleased that the team could assist with all the changes and requests along the way to make everything just right for you.
Your kind words and recommendation truly mean a great deal to us. We hope you and your family have the most incredible holiday, and we’d absolutely love to help you plan your next adventure in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Holiday to Thailand.
messaged regarding a holiday to Thailand and spoke with Russel. Russel was very quick to respond to me with details and good price for my holida Russel was very knowledgeable, not pushy and very pleasant. Unfortunately my husband changed his mind about destination so I didn't book the holiday. I will not hesitate to deal with Russel in future. His customer service was 100%.
10 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Trisha,
Thank you so much for your wonderful review! We’re delighted to hear that Russel was able to assist you promptly with your Thailand holiday enquiry and provide knowledgeable, friendly, and pressure-free service throughout.
Although we’re sorry that the destination plans changed and the booking didn’t go ahead this time, we truly appreciate your kind words and are so pleased to hear that you would happily deal with Russel again in the future. We’ll be sure to pass your lovely feedback on to him.
Thank you again for taking the time to share your experience, and we hope to help you plan a fantastic holiday in the near future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Thailand
Hi
I'm just in the process of booking a trip to Thailand. Mark has been so helpful and super efficient. A credit to your company.
9 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Carla,
Thank you so much for your lovely feedback! We’re delighted to hear that Mark has been so helpful and efficient while assisting with your Thailand booking.
It’s wonderful to know that your experience has been such a positive one and that Mark has made the booking process smooth and enjoyable for you.
We truly appreciate your support and hope you have an amazing trip to Thailand!
Warm regards,
Bayfinch Holidays UK - Customer Support
Jessica was very supportive and…
Jessica was very supportive and helpful. She answered all of my questions and concerns. And eased any worries I had. She was very reassuring and helpful.
Thankyou very much Jessica for all your help.
10 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Abida,
Thank you so much for your kind review! We’re delighted to hear that Jessica was able to support and reassure you throughout the booking process, answering all your questions and easing any concerns you had along the way.
It’s wonderful to know that you felt well looked after and supported throughout your experience. We truly appreciate your lovely feedback and thank you again for choosing us!
Warm regards,
Bayfinch Holidays UK - Customer Support
Misleading prices
Misleading prices, over £600 more than the advertised price. All a con to get your details. Natasha then begs for reviews despite not being able to deliver the holiday. Steer well clear.
8 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Heidi, we’re sorry to hear you were disappointed with the pricing provided.
We would like to clarify that the advertised lead price was clearly stated as being valid only for selected travel dates between November and February, as mentioned in the offer’s terms and conditions. The travel dates you requested for the end of March fall during Japan’s peak cherry blossom season, when flight and hotel prices are significantly higher. Therefore, the advertised lead price from Manchester Airport could not be honoured for those dates.
We always aim to provide transparent pricing based on the requested travel period and live availability at the time of enquiry. We appreciate your feedback and wish you all the best with your future travel plans. 😊
Warm regards.
Bayfinch Holidays UK - Customer Support
Just booked a trip with the help of…
Just booked a trip with the help of Mark. He was very helpful and accommodated my requests. Also very quick to respond to any questions.
7 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi David,
Thank you so much for your lovely review! We’re delighted to hear that Mark was able to help with your booking and accommodate your requests. Providing quick responses and excellent customer service is always our priority.
We truly appreciate your trust in us and hope you have an amazing trip. Please don’t hesitate to reach out if you need any further assistance before your holiday.
Warm regards.
Bayfinch Holidays UK - Customer Support
My trip to SK and Japan. The agents were always very prompt in…
The agents were always very prompt in getting back to me and had all the answers that I needed. Dylan particularly was extremely calm and patient with me when trying to sort things with my friend who in the end bowed out of the trip. He is an excellent travel agent!!
6 May 2026
Reply from Bayfinch Holidays
Hi Estelle,
Thank you so much for taking the time to share your experience! We’re delighted to hear that our team was able to assist you promptly throughout your South Korea and Japan trip planning.
A special thank you for your kind words about Dylan — we’re very pleased to hear he was calm, patient, and supportive while helping you through the changes to your booking. We’ll be sure to pass your feedback on to him.
We truly appreciate your trust in us and hope you have an unforgettable trip. Please feel free to reach out if you need any further assistance before your holiday.
Warm regards,
Bayfinch Holidays UK - Customer Support
We are currently at the initial booking…
We are currently at the initial booking stage as there is a lot of choice however Greg has provided superb service so far and when we are ready to book we will be booking with Greg. He has been polite courteous informative and nothing has been too much trouble. He has really listened to what we are looking for and provided options that really suit. Thank you so much
6 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Greg has provided such superb service and has been able to guide you through the initial planning stage with care and attention.
It’s great to know that he has taken the time to listen to exactly what you’re looking for and provide suitable options tailored to your needs. We’ll be sure to pass your kind comments on to Greg — he’ll be thrilled to hear them.
We truly appreciate your trust in us and look forward to helping you book an amazing trip when you’re ready. Thank you again for your lovely feedback!
Warm regards,
Bayfinch Holidays UK - Customer Support
Reply from Bayfinch Holidays
Hi Mizaan,
Thank you for your lovely feedback! We’re delighted to hear that Jessica was very helpful throughout your experience with us.
Warm regards,
Bayfinch Holidays UK - Customer Support
I spoke to mark And he answered all my…
I spoke to mark And he answered all my queries and resolved everything with professional answers very pleased with the outcome ..
He was very my patient with me as i was very unsure .
Highly recommend this company and Mark especially..
4 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that Mark was able to answer all your queries and resolve everything professionally, leaving you pleased with the outcome.
We’re especially happy to hear that he was patient and supportive throughout the process, helping you feel more confident and reassured. We’ll be sure to pass your kind comments on to him.
Thank you again for your recommendation and for choosing to book with us. We truly appreciate your support!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard gave me all the relevant…
Richard gave me all the relevant details in a good time frame. Nothing wrong with the service at all. We just found the holiday cheaper elsewhere.
5 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Sue,
Thank you for taking the time to leave us a review. We’re pleased to hear that Richard provided all the relevant information promptly and that you were happy with the service received.
While we’re naturally disappointed that you found an alternative holiday elsewhere, we truly appreciate you considering us and hope we may have the opportunity to assist you with your future travel plans. Wishing you a fantastic holiday!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard was great in understanding our…
Richard was great in understanding our needs for our holiday.
He was patient and took time and his customer service was second to none.
5 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Jyotsna,
Thank you so much for your lovely feedback! We’re delighted to hear that Richard took the time to understand your holiday requirements and that you found him patient, informative, and supportive throughout.
We truly appreciate you taking the time to share your experience!
Warm regards,
Bayfinch Holidays UK - Customer Support
Mark was very prompt and helpful whilst…
Mark was very prompt and helpful whilst answering my questions, he wasn't too pushy and made me feel I could ask any question regardless of how silly I might have thought it was. Credit to his profession 10/10 *
5 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Noreen,
Thank you so much for your fantastic review! We’re delighted to hear that Mark was prompt, helpful, and made you feel comfortable asking any questions throughout the process.
Providing friendly, pressure-free service and making our customers feel reassured is something we truly value, so it’s wonderful to hear that Mark delivered such a positive experience for you.
We really appreciate your kind words and 10/10 recommendation. Thank you again for your support!
Warm regards,
Bayfinch Holidays UK - Customer Support
Really helpful & professional.
Really helpful & professional.
I’m really pleased with the package provided by Dylan.
Will definitely contact him for our next holidays.
2 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Tanzeela,
Thank you so much for your lovely feedback! We’re delighted to hear that Dylan provided a helpful and professional service and that you were pleased with the holiday package arranged for you.
It means a lot to know that you would choose to contact Dylan again for your future holidays. We truly appreciate your support and look forward to helping you plan another amazing trip in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Mark was amazing from finding me a…
Mark was amazing from finding me a great deal right through to booking our family Disney trip, this is the second time we have booked & everything runs so smoothly, 100% recommend, thanks again Mark ⭐️
1 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Paula,
Thank you so much for your amazing review! We’re delighted to hear that Mark was able to help you find a great deal and make the booking process for your family Disney trip smooth and stress-free from start to finish.
It means a lot to us that you’ve chosen to book with us for a second time, and we truly appreciate your continued trust and recommendation.
We hope you and your family have the most magical Disney holiday, and we look forward to helping you plan many more trips in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
I had a really positive experience with…
I had a really positive experience with Bayfinch Holidays. The customer service was excellent, and I would especially like to thank Dylan for his support. He was very helpful, patient, and professional throughout. He took the time to answer all my enquiries clearly and made sure I felt confident about my holiday plans.
Dylan’s approach was friendly and reassuring, which made the whole process smooth and stress-free. It’s not always easy to find such genuine and attentive service, so I truly appreciate his effort.
Overall, I’m very satisfied with the service I received and would definitely recommend Bayfinch Holidays to others.
1 May 2026
Unprompted review
Reply from Bayfinch Holidays
Hi Tareq,
Thank you so much for taking the time to share such a thoughtful review! We’re absolutely delighted to hear that you had a positive experience with Bayfinch Holidays and that Dylan was able to provide such helpful and professional support throughout the process.
It’s wonderful to know that he took the time to answer all your enquiries clearly and helped you feel confident and reassured about your holiday plans. Providing friendly, attentive, and stress-free service is exactly what we aim for, so your kind words truly mean a lot to us.
We sincerely appreciate your recommendation and your trust in Bayfinch Holidays. We hope you have an amazing holiday and look forward to assisting you again in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
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