BAXXIS Reviews 179

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and appealing designs. Many people appreciate the wide selection of stylish phone cases that offer great protection. The customer service is frequently described as very helpful, responsive, and professional, often resolving issues quickly and effectively. However, some customers also noted that delivery times were often longer than expected, with some experiencing significant delays, especially during promotional periods. A few other people also felt that tracking information was sometimes unclear or that there were occasional issues with product defects upon arrival.

What people talk about most

Product

Consumers are highly satisfied with the product quality, often describing items as beautiful, strong, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing dissatisfaction over long... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with their... See more

Customer service

People report positive experiences with customer service, highlighting their fast replies and helpfulness.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is brilliant & easy to use. The quality of the photo's showing a high level of detail is impressive. Good communication from order to delivery. The only issue for me was that ll of the tra... See more

Rated 4 out of 5 stars

Second time ordering from Baxxis! Me and my friends love to bulk order from here. Lovely designs and the case does the job perfectly for our clumsyness ;) Shipment takes some time, especially i... See more

Rated 4 out of 5 stars

It's a great product. Good quality and nice designs. And the price is better than comparable competitors. The order just took much longer than what is promised the website. The costumer service answer... See more

Rated 5 out of 5 stars

Bought from Baxxis multiple times and have 0 complaints about anything - fast shipping, responsive support team, and most importantly, cases are excellent quality. Recently bought a green gleam case... See more


Company details

  1. Fashion Accessories Store

Written by the company

Baxxis creates stylish and protective phone cases that are handcrafted with care and made to order. Each case features a durable dual-layer design for strong protection without sacrificing style. Loved by thousands of happy customers, Baxxis is all about combining design, quality, and individuality in every product.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great quality cases

Great quality cases! Super cute designs and was shipped quickly. Only minor issue was the difference in cherries on the design I chose. Not too bothered about it but maybe something for the company to look at

18 February 2026
Unprompted review
Rated 5 out of 5 stars

For each identity crisis

I ordered three different vibes and I’ve never felt more understood. These cases are the real deal: sturdy enough to protect my phone from my own clumsiness, but stylish enough to make it look like I actually have my life together. One for 'Work Mode', one for 'Weekend Chaos', and one for 'I'm just here for the snacks'. They fit perfectly and the quality is amazing. My phone is officially better dressed than me! Fast delivery is a nice extra

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I love that they have various options…

I love that they have various options from colourful to simple and calm to absolutely crazy. It just matches your personality every day. The prize is great and the shipment is also very fast. (Austria)
10/10 would recommend!!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 cases for my Google Pixel…

I ordered 3 cases for my Google Pixel and I just love them!! Finally someone that makes cool cases not only for iPhones but so for lots of Androids models. The cases are super easy to put on and off despite being sturdy and the designs are really cool. The process to order them was smooth and the delivery fast. I will definitely come back to order for summer as my 3 cases are winter ones.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

I waited too long to receive my order…

I waited too long to receive my order (I placed my order on 24/1/26 and received it on 12/2/26) and when I sent an email to complain about it and ask for a refund I didn’t even receive an answer.
As for the phone case I ordered, it seems quite durable and of good quality. Unfortunately, the poor service is what remains.

12 February 2026
Unprompted review
Rated 4 out of 5 stars

Great case, but your order takes a long time to arrive:)

I ordered my cases four weeks ago, and got them today. The cases are beautiful and the quality seems really solid from what I can tell :)

Also, they sent me a case in the wrong size & when I emailed them about it they answered within two days, saying they were going to send me a replacement. So - customer service totally works!

The only reason for -1 star is that you have to wait really really long. But the cases and customer service are great! So totally recommend :)

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service and product quality

The variety of styles for the phone cases is insane, the customer service is on a very high level- replying to emails immediately is such a relief in cases of any worry of the customer, and their products are of super high quality. Love them!

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Great!

Case is great quality and I'm very satisfied, my only complaint is how long it took to get delivered - I do understand that it was over Christmas and there were many orders (I was informed by the company about this), but I waited almost a month for my case to arrive. Other than that, I'm satisfied!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I love my new phone case

I love my new phone case! Perfect mix of style and humour whilst also feeling like it’s good protection. Communication from the company was also great!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Mostly amazing

Everything was great, I LOVE the case, but it took a little long to arrive. But it was worth the wait when I finally got it

19 January 2026
Unprompted review
Rated 4 out of 5 stars

Information, response, quality

Although the delivery took more time then mentioned in the website, I'm very happy with the 3 cases I received. They are just beautiful and strong material.
When I asked for more information, I always received an answer, so, great job, well done!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

perfect

perfect! the cases are lovely! happy costumer over here :)

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Cool cases but long waiting times for delivery

They look great and are super cool! Only thing was that I waited for almost one month for my delivery and even the email with my delivery confirmation.

6 December 2025
Unprompted review
BAXXIS logo

Reply from BAXXIS

Thank you so much for your kind words about the product—we’re really happy to hear you love it!

We sincerely apologize for the long delivery time and delayed confirmation email. We experienced some unexpected operational issues following the Black Friday period, and we’re truly sorry for the inconvenience this caused.

As a thank you for your patience, we’d be more than happy to offer you a significant discount code for a future purchase, where we can guarantee much faster delivery. Please feel free to reach out to us so we can arrange this for you.

Rated 1 out of 5 stars

I have made na order that i am not able…

I have made na order that i am not able to track. Received only 1 email with confirmation of the oreder made and then nothing. I am not able to track it not anle to contact with anyone from the support team has written several emails no response. So far not so happy. I hope i will receove my order

12 January 2026
Unprompted review
BAXXIS logo

Reply from BAXXIS

Thank you for your feedback. We’re sorry to hear about your experience. After checking our records, we haven’t been able to find an order under this name. Is it possible the order was placed using a different name?

Please contact us again at info@baxxis.com
with your order details, and we’ll be happy to investigate and guarantee a satisfactory solution once we have the correct information.

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