Bathroom Mountain Reviews 

35,989
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 11,183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, finding them to be good value. The staff are consistently described as helpful, knowledgeable, and dedicated, providing excellent customer service. Many reviewers highlight fast and efficient delivery, often arriving sooner than expected, and the company is praised for quick and effective resolution, including prompt replacements when issues arise. However, some customers also noted receiving items that were damaged or faulty upon arrival, such as cracked baths, chipped units, or broken mirrors. Additionally, a few people mentioned issues with missing parts or incorrect items being sent. Some reviewers also experienced delivery problems, including delays, items not arriving at the stated time, or incomplete orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as very good,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and prompt delivery, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed a large order (Full Bathroom, En-Suite and WC) via the Hull Branch with the excellent help of Laura. Everything shipped quickly with plenty of updates, one item arrived damaged - which consid... See more

Rated 5 out of 5 stars

Exceptional service. Ordered bathroom furniture over a month ago. When fitters got it into bathroom and unwrapped bath there was a crack in it. Replacement arrived next day and damaged bath picked up.... See more

Rated 5 out of 5 stars

Huge thanks to Minahil for not only shipping my order incredibly quickly, delivered just two days later, but also for correcting my mistake. I placed an order for some items but realised I need more f... See more

Rated 5 out of 5 stars

Staff, every one of them so very helpful at the Milton Keynes store. We purchased all our bathroom items from here and when the bath came with a small chip they expedited a very quick replacement. We'... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

36K reviews

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4.8

All reviews

(35,989)

11,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really good but one small issue spoilt it

Buying was easy, prices for the equipment great, delivery was when they said it would be and the quality was excellent. The only issue I had was when I unboxed the vanity unit I found where some fixings where fitted holding the unit together the finished surface of the unit had cracked and become loose, whether this was due to over tightening of the fixings I can say. Luckily the damage was were no one would notice. If it had not been for this issue it would certainly have been a 5 star rating

7 July 2026
Rated 5 out of 5 stars

Spoke on telephone to hailer Jamil…

Spoke on telephone to hailer Jamil about some queries I needed answered, the guy was very helpful on what I needed to know, and explained clearly about the items and prices, which left me contented with the conversation.
Thank you
Mr j Kincaid

21 July 2026
Unprompted review
Rated 3 out of 5 stars

Incomplete order .

Incomplete order .In this instance the unit that was delivered was of no use without the unit that wasn’t delivered . A quick phone call would have let me know the situation and would have prevented your drivers running around the countryside delivering half orders , which now have to be repeated again later in the week !

21 July 2026
Unprompted review
Bathroom Mountain logo

Reply from Bathroom Mountain

Hi Simon,

We are very sorry to hear that part of your order was missing on delivery. We appreciate how frustrating this must have been. We're pleased that the missing item has now been rescheduled for delivery and that we've been able to offer a gesture of goodwill as an apology. We hope this helps to restore your confidence in our service.

Best Wishes,
The Bathroom Mountain Team

Rated 5 out of 5 stars

Amazing quality items and great…

Amazing quality items and great customer service. The only issue is you have to arrange costs of returns yourself as a customer, but I was able to drop off the unwanted/wrong items directly to the warehouse to avoid postage costs - which are very high as expected for heavy ceramic items

21 June 2026
Rated 5 out of 5 stars

Q&A's

both Samantha and Muqaddis were very helpful in responding to my queries and went the extra mile to provide me with all relevant information. Terrific customer service - Thank you so much.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR CUSTOMER SERVICE ⭐️

I don't usually leave reviews, but I really wanted to say how brilliant Minahil was. She was so polite, patient and helpful when I called, and she resolved everything quickly without any hassle. She kept me informed, made the whole experience easy and left me feeling like a valued customer.
Excellent customer service is hard to come by these days, and Minahil absolutely deserves recognition. Thank you so much for all your help!! I wouldn't hesitate to shop with Bathroom Mountain again!

21 July 2026
Unprompted review

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