First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
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Review summary
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Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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On to second pump.
I owned a hydro for about a year and trained daily with it, its a great product and works well. unfortunatly it failed and the top broke off. I just ordered a new one.
3 October 2025
Reply from Bathmate
Hi
Thanks so much for your review and for being a dedicated Hydro user — we really appreciate your continued support. We're sorry to hear your previous pump broke, but we’re glad to know you’ve already picked up a new one and are still enjoying your training.
Just a quick note — all Bathmate products come with a 2-year warranty, so if you ever have any issues in the future, our team will be happy to help. Thanks again for choosing Bathmate and for sharing your experience!
Support is meh
Still struggling to get support information with all product issues after a week. I guess I will have to ask for refund
15 September 2025
Reply from Bathmate
Hello,
Thank you for your patience and for contacting our support team. We’re very sorry for the delay and frustration this situation has caused. We wanted to let you know that your replacement parts have already been sent over, and you should receive them shortly.
If there’s anything else you need or any further issues arise, please don’t hesitate to reach back out — we’re here to help until everything is resolved.
Kind regards,
The Bathmate Team
Cancelled order
My order was cancelled without any notification ore email sent by your sales dept. My order was flagged as a false purchase according to your sales dept.
I had to figure out on my own that why was my order cancelled, your team was not of any help.
7 September 2025
Reply from Bathmate
Hello,
Thank you for sharing your feedback and for reaching out to our support team. We’re very sorry for the frustration this caused. To keep our customers and our business safe, we sometimes have to cancel orders flagged as potentially fraudulent — but we understand this can be inconvenient when a legitimate order is affected.
We’d be happy to make this right for you by providing a discount so you can place a new order. Please reach out to us at support@bathmatedirect.com or reply to this message so we can send you your discount code right away.
Kind regards,
The Bathmate Team
Hand Pump Unreachable
Well the delivery was timely considering the distance, however the way the unit was packaged makes it unusable. The hand pump bulb was shoved so far up the tube that extracting it will damage the pump.
I'd like to return the item.
3 September 2025
Reply from Bathmate
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with your order — that’s certainly not the experience we want for our customers.
Please contact our support team at support@bathmatedirect.com or reply to this message with your order details, and we’ll be happy to arrange a replacement or find a solution right away. We truly appreciate your patience and the chance to make this right.
Confidence
The process from beginning to end was easy. I’m looking forward to having more confidence in the bedroom.
10 September 2025
Reply from Bathmate
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy from start to finish. Wishing you all the best as you enjoy your new Bathmate and the confidence that comes with it. If you ever need any support, we’re always here to help.
Reply from Bathmate
Thank you so much for your review! We’re delighted to hear you’re enjoying your Bathmate Max — your feedback means a lot to us. If you ever have any questions or need support, we’re always here to help.
A quality product and great service.
My experience purchasing my Bathmate hydro pump was excellent. Based upon the information provided to choose the right size pump I am very happy that I chose correctly. I highly recommend the Bathmate Hydromax for anyone considering the purchase of a vacuum erectile device.
4 September 2025
Reply from Bathmate
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that the information helped you choose the right size and that you’re happy with your Bathmate Hydromax. Your recommendation truly means a lot to us.
If you ever have any questions or need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Easy to order the product and they…
Easy to order the product and they explained their product wellon their site.
29 August 2025
Reply from Bathmate
Hi
Thank you for your review! We’re glad to hear you found the ordering process easy and that our site explained everything clearly. Enjoy your Bathmate!
Reply from Bathmate
Hi
Thank you for sharing your feedback. We’re sorry to hear that the packaging was damaged during delivery. Please rest assured this won’t affect the quality or performance of your Bathmate. If anything inside was damaged, our support team can help with a replacement—Please contact us at support@bathmatedirect.com
All the best, Bathmate
Fast shipping great product
20 August 2025
Reply from Bathmate
Hi Willie
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with your Bathmate.
All the best, Bathmate
I did read a lot of reviews before I…
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to use than a bathmate.
14 August 2025
Reply from Bathmate
Hi Gary
Thank you for taking the time to share your experience! We're glad to hear that you did thorough research before making your purchase — it's always wise to explore different options and reviews.
We agree that ease of use is an important factor, and we're pleased to hear that you found Bathmate to be a more practical choice compared to other alternatives. If you ever have any questions or need support along the way, our team is always here to help.
Thanks again for choosing Bathmate and being part of the community!
Best regards,
Stressful experience
My order went to the USPS pompano beach Florida, my address was Margate Florida and the company did try make right
31 July 2025
Reply from Bathmate
Hi Trenton
Thank you for your feedback, and we truly appreciate you giving us the opportunity to make things right. We sincerely apologize for the mix-up with your order being sent to the wrong location.
We’re glad we were able to connect with you and work toward a resolution, and we appreciate your patience and understanding throughout the process. If there's anything more we can do to assist or improve your experience further, please don’t hesitate to reach out.
Thank you again for your support!
Easy shopping experience.
30 July 2025
Reply from Bathmate
Hi Scot
Thanks for the great feedback! We're glad your shopping experience was easy—that’s exactly what we aim for. If you need anything else, we’re always here to help.
All the best, Bathmate
Best pump you will ever buy
Well I tried vacuum pumps and they were uncomfortable and unpredictable.
The Hydro7 pump is so easy to use and very comfortable. Was able to get mine at discount and shipping was discreet and fast.
22 July 2025
Reply from Bathmate
Hi Jeff
Thanks for sharing your experience! We're glad the Hydro7 delivered exactly what you were looking for—easy, comfortable, and reliable. Great to hear you took advantage of the discount, and that shipping was fast and discreet. That’s exactly the kind of experience we aim to deliver.
Appreciate you being part of the journey,
Bathmate
Reply from Bathmate
Hi Donald
Thanks for the feedback! We're glad the ordering process was easy to use—exactly what we aim for. Let us know if there's anything else we can help with along the way.
All the best, Bathmate
Reply from Bathmate
Hi Greg
Thanks for the great feedback! We’re glad to hear the process was smooth from start to finish. That’s exactly what we aim for—simple, seamless, and stress-free.
Appreciate you choosing Bathmate
Great experience and unbelievable…
Great experience and unbelievable service keep up the good work
10 July 2025
Reply from Bathmate
Hi Vicente
Thank you for the kind words! We're thrilled to hear you had a great experience and that our service stood out. We'll definitely keep striving to deliver at that level. Appreciate you being part of the Bathmate journey!
All the best, Bathmate
Patience Required
I've bought 3 pumps from Bathmate and been really impressed by the gains ive made patience is required i must add it does take time.But if your Consistent and stick at it the gains and girth you make are impressive.
18 July 2025
Reply from Bathmate
Hi Stephen
We really appreciate your continued support and couldn’t agree more—consistency is key. It’s great to hear you've seen impressive gains, and your experience is a powerful reminder that real results come with patience and commitment. Thanks for sharing your journey and being part of the Bathmate community!
Keep up the great work,
Bathmate
Reply from Bathmate
Hi Jeffrey
Thanks for your feedback—we’re glad your order arrived! We’re excited for you to start using the product and hope you see the results you’re looking for. If you ever have any questions or need support along the way, we're here to help. Support@bathmatedirect.com
Best regards, Bathmate
Once order has arrived I will be better…
Once order has arrived I will be better placed to give more accurate feedback back.
14 July 2025
Reply from Bathmate
Hi David
Thanks for your review! We saw that your order was delivered on July 17th—hope everything arrived in perfect condition. Once you’ve had a chance to try it out, we’d love to hear your full thoughts.
If there’s anything we can assist with in the meantime, just let us know. Support@bathmatedirect.com
Best regards, Bathmate
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