Basco Reviews 

217
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and authentic range of Spanish products, many difficult to find elsewhere. People frequently highlight the delicious flavors and premium nature of items. The company's efficient service, including fast delivery and superb, careful packaging ensuring products arrive in perfect condition, also receives widespread appreciation, contributing to an excellent shopping experience. However, some customers noted issues with delivery, such as items left outside, late arrivals, or defrosted products. A few also found specific products, like certain meat cuts or frozen items, did not meet quality expectations, or arrived underweight or with short best-before dates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, taste, and... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction and stating they will... See more

Service

People report positive experiences with service, often highlighting its excellence and efficiency from start... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 4 out of 5 stars

Excellent products that are difficult or impossible to find elsewhere. A small glitch regarding delivery date. I chose a specific day only for the order confirmation to say no date had been selected s... See more

Rated 5 out of 5 stars

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever... See more

Rated 5 out of 5 stars

Great produce and the finest suckling pig that money buy at a very competitive price. Products always arrive brilliantly packed and frozen products are fully frozen on delivery. I have been buying fro... See more


Company details

  1. Cured Ham Store
  2. Cold Cut Store
  3. Liquor Wholesaler
  4. Seafood Wholesaler
  5. Wine Wholesaler and Importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(217)

96 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent products that are difficult…

Excellent products that are difficult or impossible to find elsewhere. A small glitch regarding delivery date. I chose a specific day only for the order confirmation to say no date had been selected so it chose a date for me, specifically the one I wanted to avoid. I called to get it changed and was told it was fixed but next day got a message fro DPD confirming delivery on the exact day I had been trying to avoid. Luckily, it was at a time when I was able to receive it otherwise it would have been a nightmare problem with frozen food stuck outside in the sunshine for hours.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Piglet

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a standard domestic oven, and really not much more expensive that, say, a really good sirloin of proper grass fed beef that would feed as many people. Little Pedro will not be my last piglet!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality

Knowing I can rely on the quality of the cheese that I order means everything. Doesn't matter how good your prices are, how great the ordering and delivery are, unless the the produce is worth it.
Basco are at the top :- Ordering, price,delivery but best of all FLAVOUR !

13 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor customer service and delivery

The delivery company let the meat go off. It took 2 months to get a compensation voucher from Basco. Then when we used it they sent us the wrong thing (probably on purpose) and said they couldn't refund anything because a voucher was used. Also every time the delivery company leave the box outside without ringing the bell.
Very unimpressed with the delivery and customer service.

5 August 2025
Unprompted review
Rated 3 out of 5 stars

I ordered 6kg+ of Galician Rib and…

I ordered 6kg+ of Galician Rib and Rubia Gallega. Delivery was great, I had reason to call the office and customer service was good.

The quality of the meat is below average unfortunately. Galician steaks due to the
Age are not as tender as others but these were both very tough which is not ideal.

If you are looking to recapture the taste you have enjoyed at a top steak house or in Spain it will not be with these cuts and not compensated by the typical depth of flavour..

In fairness, whilst £50 for 1kg isn’t cheap, it is significantly less than other providers who sell 45 dry aged for almost double (however that is without bone).

As always you get what you pay for.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of this…

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality.
If you are like me then you need to get to know the amazing products Basco stock! You will only ever find the most amazing unique products here. To mention a few- Carabineros Prawns, whole or pieces of suckling pig, milk fed lamb, iberico meat and charcuterie, Gordal olives, whole octopus or just the tentacles, bomba rice, Galician beef, kitchenware, wine, cheese, beer etc etc. If you love quality at a very fair price, a quick delivery and the best customer service, then look no further!!!!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

I've ordered a few things from Basco recently (piquillo peppers, txakolina wine, morcilla, with some Basque cider on its way) and the products have always been spot-on. My only very minor issues are: the amount of packaging (it could be a bit more environmentally friendly); and courier (DPD) delays on a couple of deliveries, which made me worry about perishable items (morcilla), although they always seemed to arrive OK in the end

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Family BBQ Ruined!

Family BBQ Ruined!
Ordered ribs from Basco with Express delivery for Friday. Called Friday to say there was a problem, but promised express delivery Saturday morning in order to still make timeline. Here we are Saturday noon, no delivery (seems like non-express delivery used), and now needing to scramble to recreate a menu for a family BBQ due to the double failure from this supplier (whose helpline is also closed).

10 May 2025
Unprompted review

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