Bannerbuzz Reviews 

161
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive print quality, vibrant graphics, and efficient turnaround times for their custom promotional orders. Many people really appreciate the helpful assistance when designing products and find that the final items look wonderful and professionally made. However, some customers also noted frustrating issues with customer service responsiveness, unreachable phone lines, and significantly delayed deliveries. A few reviewers experienced problems with missing parts, incorrect sizing, or receiving items that did not match their original approved proofs. Several people expressed dissatisfaction regarding unhelpful communication when trying to resolve these troublesome order mistakes.

What people talk about most

Product

Clients share ambiguous opinions on product quality and orders, reflecting a divide in consumer experiences.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a sharp division in customer experiences. While... See more

Quality

Consumers find quality to be positive, frequently highlighting excellent banners, sharp graphics, and... See more

Order

Customers had ambiguous experiences with order, reflecting a sharp division in opinions. While many reviewers... See more

Customer service

Users describe negative interactions with customer service, sharing experiences of frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to design business cards, value for money and delivery was also fast enough and arrived 2 days earlier than predicted. Business cards quality is ok. Printed edges seem a little thin, but... See more

Company replied

Rated 4 out of 5 stars

bannerbuzz Australia met all my expectations with their quick service and excellent product quality The order arrived safely packed. I even got good discount on the final process after applying the co... See more

Company replied

Rated 4 out of 5 stars

Realily happy with the service from Bannerbuzz Australia. Delivery was completed on time.

Company replied

Rated 4 out of 5 stars

Happy with the printing and size results. Would have been more satisfied with better communication with BannerBuz.

Company replied


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(161)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and simple to use

15 March 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

Rated 5 out of 5 stars

I had a few issues setting up design…

I had a few issues setting up design but it was fairly easy

9 March 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Narelle, Thanks for taking the time to share your experience with Bannerbuzz. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Rated 4 out of 5 stars

Keep up a good work

6 March 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Sandy, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

Rated 4 out of 5 stars

Recommended

Easy to use website, great design options and reasonable pricing. Recommended!

5 March 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Cathy, it brings us great joy to hear about your experience with us, and we look forward to hearing anything you have to say that will help us better, since there is always room for improvement in terms of customer experience.

Rated 5 out of 5 stars

Quality product and work.

Quality product and work.
This is the 2nd order with this company.

17 February 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Mike, Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

Rated 5 out of 5 stars

Great partners in our charity work!

I have used these guys for a couple of years and have always found them to be competitive in pricing, What sets them apart is the quality of the work they produce - not to mention the broad ranges of items and the timely shipping. They have been a great ally in our effort for our charity work!

7 February 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Neal, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

Rated 5 out of 5 stars

Recommended!

I found this to be really excellent. Several times I thought I had accidentally lost my design as I was working on it but they save it automatically so when you go back to the website it is there! Overall design process is fairly simple. A few things are a little bit fiddly you just need to play around with it and get the hang of it. This is one of the only places I found that will do less than 100 cards.

3 February 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Jade, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Rated 5 out of 5 stars

Designing My Sign

I found the process so far, easy to use and satisfying, after discovering that it doesn't work on my iPad and switching to my Mac.
I look forward to the arrival of the finished product.
Thank you for the experience.

13 December 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello Helen, we have worked hard to make the order process as simple as possible. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Rated 5 out of 5 stars

Used them now to print over 40…

Used them now to print over 40 different banners. Every one of them was excellent! The one mistake that they did make they rectified for me straight away and sent out a new one. Great company.

9 December 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hello David, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Rated 5 out of 5 stars

fast efficient service

fast efficient service, easy to use website

25 November 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Steve, we have worked hard to make the order process as easy as possible. Thank you very much for taking the time to recognise our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best alternatives, products, and service. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Rated 3 out of 5 stars

Quality printing, otherwise glitchy

The quality of printing is fine, the website is a pain however and always seems glitchy.
Using a discount code increases the postage cost which seems unfair and bad practice to me, and there is a "pay with PayPal" button, but, according to PayPal, this site is unable to accept PayPal payments at this time.

5 November 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Wendy, We are sorry for the inconvenience caused you. We are sorry to learn that you were unable to avail of the discount. Every discount has its own T & C's pre-decided by our marketing teams, however, we have passed your concern to the team for the improvement. We are not seeing any recorded downtime around the time your order was placed. The problem you faced may have been a temporary issue. In such instances, the reason could be one of any number of things. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem. Rebooting the device also helps if it has not been restarted in a while. Thank you very much for your perseverance in placing the order. 

Rated 5 out of 5 stars

Very Good Indeed

Very Good, They did my custom order with confidence & profession, despite it's appearance/content, I was very happy with the quality after receiving my order/items in the post, Highly Recommended.

25 October 2021
Unprompted review
Rated 1 out of 5 stars

The website was really slow

The website was really slow. It took one hour to order two business cards.

13 October 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Mojtaba, Please accept our apologies for any difficulties you faced while completing your order.
We are not seeing any recorded downtime around the time your order was placed. The problem you faced may have been a temporary issue. In such instances, the reason could be one of any number of things. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem. Rebooting the device also helps if it has not been restarted in a while.​ If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.​

Rated 2 out of 5 stars

This is not a user friendly site at…

This is not a user friendly site at all, and actually quite frustrating. I have a much better experience on other sites. The graphics is extremely limited and not easy to use, the checkout is also difficult. I just hope my products are good quality!

29 September 2021
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi, We are sorry to note your disappointment while placing an order. We have worked hard to make the order process simple and easy to follow. Though we make great efforts to deliver high-quality products and superior service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues, please contact us via email, chat or call.

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