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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the contact methods, reporting an overwhelming number of calls, texts, and emails from multiple lenders, which some found overly persistent. Customers also expressed frustration with the service, noting that they did not receive the preliminary quotes or information they expected, and instead were pressured to provide more details or engage in phone conversations before seeing rates. There were also concerns about the pricing, with some feeling that advertised rates were not transparent or differed from initial expectations. However, some people were satisfied with the user experience, finding the website's calculators easy to use and helpful for understanding financial details. A few other people also felt that the website provided a good overview of available options and, in some cases, connected them with lenders who offered competitive rates and smooth processes.

What people talk about most

Price

Customers had ambiguous experiences with price. While some reviewers found competitive rates and appreciated... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report being bombarded with calls, texts, and... See more

Website

People report ambiguous experiences with the website. Some consumers praise it as a helpful resource for... See more

Service

Consumers find service to be ambiguous, with some reporting helpful and efficient experiences, such as... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy,... See more

Based on these reviews

Rated 3 out of 5 stars

Calculator is easy to use but one thing sticks out at me: "This includes $600,000.00 per year from Social Security." I double checked my numbers and they're all accurate and I can't think what would... See more

Company replied

Rated 1 out of 5 stars

Couldn’t connect. PIN code promised never received due to wrong phone number. I could change the number on the form. But that would not correct in on the authorization screen. I closed it and started... See more

Company replied

Rated 1 out of 5 stars

thanks for giving everyone my phone number. i’m just trying to figure out how much house i can afford and now there’s so many emails and phone calls and texts im getting. can i just get information... See more

Company replied

Rated 1 out of 5 stars

4 of the 6 companies will not provide information via email as requested. If they will not abide by a simple request, they should not bother. It is hard to trust someone who doesn't listen. I will con... See more

Company replied

Rated 5 out of 5 stars

Many responses within 15 min.... but vulture-like behavior... not just email or texts, but multiple phone calls from the same agent(s). So good on one hand, but suffocating on the other. Overall: yi... See more

Company replied

Rated 5 out of 5 stars

I submitted my info and asked to speak to two mortgage companies - Tomo and Sage. Both reached out to me promptly and have had wonderful customer service helping me shop for a rate while we are waitin... See more

Rated 5 out of 5 stars

Not only does Bankrate aggregate mortgage rates into one place for easy comparison, but Bankrate has the lowest mortgage rates in the space. They have been so helpful as a prospective first-time homeb... See more

Rated 1 out of 5 stars

Bait and switch these lenders post interest rates to get you interested, then when you you go to next site the rates jump, what kind of switch just to get you sucked into their site. I call this Baiti... See more

Company replied

Rated 5 out of 5 stars

Saved us over $88,000 over the life of our loan. We were going to refinance through our original lender who said they had the lowest rate and fees. At the last minute I logged in bankrate and was inst... See more

Rated 1 out of 5 stars

The process to get a rate from this provider was misleading. I filled out the information and expected to get an email with an estimated rate. Instead I was met with a full loan application, for whi... See more

Company replied

Rated 1 out of 5 stars

Within seconds of submitting my person information I was spammed with phone calls and text messages. Once I dug in, the rates were higher than what was advertised, even without changing the terms from... See more

Company replied

Rated 1 out of 5 stars

I was led to believe that lenders would send me at least a preliminary quote based on all the key information I provided. Not a single lender did that. They insisted on additional information or on ta... See more

Company replied

Rated 1 out of 5 stars

Too Many Calls, Texts, and Emails — Borderline Harassment I used this service hoping to compare a few mortgage options, but I quickly regretted it. Within minutes, I was bombarded with phone call... See more

Company replied

Rated 5 out of 5 stars

The bank crate. The calculator is simple and allows you to calculate an amount that is lower. Then most banks will allow on the site. It did not glitch, and I was able to effectively plug in a loan am... See more

Company replied

Rated 1 out of 5 stars

Several years ago, Bankrate.com site was one stop to go to, to see the list of lenders with their competitive rates. I could simply enter the property zipcode answering a couple of question and that's... See more

Company replied

Rated 1 out of 5 stars

I was hoping someone could send me information on current rates and monthly payment for the information I entered. I am at work and do not have time to talk to someone on the phone. I will need to ref... See more

Company replied

Rated 5 out of 5 stars

My experience was exceptional. My last review did not show all 5 stars. I always go to bankrate.com and also tell my real estate buyer clients that bankrate.com is a helpful resource.

Company replied

Rated 5 out of 5 stars

Utilized the mortgage tab to find the best VA mortgage rate. Was simple to use and request rates from three lenders. Would recommend for first time buyers looking for affordable rates.

Company replied

Rated 5 out of 5 stars

Cody is knowledgeable and makes a stressful process easy! He has been very helpful and kind! We appreciate being able to ask questions and have him through the whole process.

Company replied

Rated 1 out of 5 stars

I was asking for information about rates. The information was not sent. Now I am getting harassing calls from companies that want to sell their services. This should be made clear before asking for in... See more

Company replied

Rated 3 out of 5 stars

Great for what you are looking for. Deceptive once you actually put the information in. I wish I could get a generalized quote without having to send all of my information around to these vultures.

Company replied

Rated 1 out of 5 stars

I was not pleased with my information shared / sold to multiple (3) lenders to solicit me for a loan. All I wanted was the current perspective on mortgage loan programs. I won't do that again.... See more

Company replied

Rated 1 out of 5 stars

I don’t appreciate it being called by multiple vendors within 30 seconds of me submitting to you. I’ve decided not to go with any of them from their desperation to get in contact.

Company replied

Rated 5 out of 5 stars

I ALWAYS use Bankrate when I have a choice for rate calculators, mortgage, car, etc. They are a great tool and NO ANNOYING ADDS or sales pitches 😁

Company replied

Rated 5 out of 5 stars

I used Bank rate and they use Sage Im waiting for a call from Sage. so far its been all online im at a holding point. I didn't say I didn't have a great experience all I said was I was at holding poi... See more

Company replied

Rated 1 out of 5 stars

I used to be able to go on this site and just compare rates and closing costs. Now you must include a verified phone number and the phone solicitors start blowing up your phone the second it is verif... See more

Company replied

Rated 1 out of 5 stars

It is not transparent the information. With credit score,zip code ,loan amount and down payment,it is enough to generate the interest rate. The collect all the information from the loan buyer, but the... See more

Company replied

Rated 1 out of 5 stars

All these sites try to get your personal information so they can sell your info to mortgage companies.. all I wanted tj know was current mortgage rates...

Company replied

Rated 1 out of 5 stars

This site does not actually let you compare rates from different lenders. What it does is give your contact info to every mortgage lender in the country to call you and discuss their rates. I have got... See more

Company replied

Rated 5 out of 5 stars

I didn’t get my money or perfect gift. Com didn’t reach out but at least I got to vent about this experience. Either they are a bad gift card merchant or salt grass doesn’t train their servers. Either... See more

Rated 1 out of 5 stars

You take applicant info and broadcast it to the mortgage lenders who then HARASS tge applicant! It is far better results when you send the list of potential lenders to the applicant!

Company replied

Rated 1 out of 5 stars

I did not receive any emails or information regarding the rate quotes that I had when I provided my contact information. All I received were text, emails, and calls!

Company replied

Rated 4 out of 5 stars

Easy process, provides a good overview of what is available. Actually picked one provider to follow up with

Company replied

Rated 1 out of 5 stars

Waste of time. So much information provided and no quote but phone calls and emails. All I want is a rate based on the details I provided as you asked. Very disappointing, you are not a customer fr... See more

Company replied

Rated 1 out of 5 stars

In the past you listed all of the institutions and their rates for review and selection. Now you need to give a great deal of info without getting any rates for a mortgage.

Company replied

Rated 5 out of 5 stars

Using bankrate was an easy way to get top lenders with competitive rates in one spot. As soon as I applied I had a lender reach out. All 3 lenders reached out within a few hours.

Company replied

Rated 5 out of 5 stars

Sean at TOMO provided us with a quick and seamless pre-approval process that will enable us to shop with confidence.

Company replied

Rated 1 out of 5 stars

Horrible experience. They sold off my phone # to a bunch of mortgage companies and i'm getting hundreds of spam calls a day. Do not give them your phone #.

Company replied

Rated 4 out of 5 stars

Seems like they have lots of qualified lenders but you do get bombarded with calls and emails. It's too much for me. But I don't know if there is a better way. Plus our situation is a bit on the compl... See more

Company replied

Rated 5 out of 5 stars

I use this website all the time to explain to my family members how their savings and investing can grow.

Company replied

Rated 3 out of 5 stars

I like the tools you provide. Having a list of lenders is helpful, but all the rates shown were bait and switch buy down rates, not par rates. Not one of the lenders I talked with had anywhere near th... See more

Company replied

Rated 4 out of 5 stars

Connected me with a mortgage broker that helped me get a good rate and the process was completed smoothly

Company replied

Rated 3 out of 5 stars

harassing telephone calls and texts are a drag, would be better if you could do by email only

Company replied

Rated 5 out of 5 stars

Easy to use. Gave me competitive rates and contacted lenders on my behalf. A really easy experience!

Company replied

Rated 1 out of 5 stars

I applied for a mortgage through Bankrate after seeing their advertised cashback promotion. I carefully followed all the requirements, including submitting my mortgage approval information and t... See more

Rated 5 out of 5 stars

I thought I would need a professional to initiate the process but I didn't it was simple enough for me to understand,Thank you.

Company replied

Rated 1 out of 5 stars

Simply take all info and then selling our personal info instead of providing the rate comparison data .. disgusting

Company replied

Rated 2 out of 5 stars

It didn't really provide what I need other than a few pre chosen choices of mortgage companies.

Company replied

Rated 1 out of 5 stars

It was great to see some interest rates but absolutely horrible to have the mortgage companies calling before I exited the website. Now they are constantly calling and being annoying.

Company replied

Rated 5 out of 5 stars

Great tool! I love using the auto loan calculator for work in the auto industry. It has been very helpful.


Company details

  1. Money & Insurance

Written by the company

Maximize your money. Get expert advice and tools. Master life's financial journey.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Bombarded instantly

Bombarded instantly, feels so predatory

20 May 2025
Bankrate logo

Reply from Bankrate

Hi Alan, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 3 out of 5 stars

Great for what you are looking for

Great for what you are looking for. Deceptive once you actually put the information in. I wish I could get a generalized quote without having to send all of my information around to these vultures.

20 May 2025
Bankrate logo

Reply from Bankrate

Hi Julius, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 5 out of 5 stars

It was great to see my future…

It was great to see my future retirement fund. But I would definitely invest in multiple accounts to have multiple sources of income.

20 May 2025
Unprompted review
Bankrate logo

Reply from Bankrate

Hi Joseph, thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback and are glad you found the information helpful.

Rated 1 out of 5 stars

I never asked for frequent calls or…

I never asked for frequent calls or anything…

so after about 10-15 calls..

Please don’t call me. I’ll find my way.

Thank you

13 May 2025
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

dozens of people calling and i could…

dozens of people calling and i could not get the info I needed.

Ended up using rocket loans

20 May 2025
Bankrate logo

Reply from Bankrate

Hi Etienne, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

so much spam

20 May 2025
Bankrate logo

Reply from Bankrate

Hi Ben, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

DOn't waste you time.

hat happened to your site? I was looking for an instant rate quote, not somebody to call me back,

20 May 2025
Bankrate logo

Reply from Bankrate

Hi Mark, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 2 out of 5 stars

Just wanted rates

Just wanted rates - now I’m going to be bombarded with emails and calls

20 May 2025
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 5 out of 5 stars

Good

Good o like. The app

19 May 2025
Bankrate logo

Reply from Bankrate

Hi John, thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback and are glad you found the information helpful.

Rated 1 out of 5 stars

It is not transparent the information

It is not transparent the information. With credit score,zip code ,loan amount and down payment,it is enough to generate the interest rate. The collect all the information from the loan buyer, but they don't provide the alternative or possible interest rates requested

19 May 2025
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

Is not worth it Software is only focused on collecting…

Software is only focused on collecting information but not offering anything else of value….

18 May 2025
Bankrate logo

Reply from Bankrate

Hi Richard, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 2 out of 5 stars

Too much spam mail & unsolicited…

Too much spam mail & unsolicited offers….

10 May 2025
Bankrate logo

Reply from Bankrate

Hi Rick, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

Misleading —

I did not receive any emails or information regarding the rate quotes that I had when I provided my contact information.

All I received were text, emails, and calls!

17 May 2025
Bankrate logo

Reply from Bankrate

Hi Kevin, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

Data collection only

If this is just connecting, why do they need all information, this is just data collection as others asked me the same information again and again

17 May 2025
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

Phishing

You have to agree to let lenders contact you. It's misleading and predetory.

17 May 2025
Bankrate logo

Reply from Bankrate

Hi James, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 2 out of 5 stars

unreliable

It didn't really provide what I need other than a few pre chosen choices of mortgage companies.

9 May 2025
Bankrate logo

Reply from Bankrate

Hi, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 1 out of 5 stars

Simply take all info and then selling…

Simply take all info and then selling our personal info instead of providing the rate comparison data .. disgusting

16 May 2025
Bankrate logo

Reply from Bankrate

Hi Sid, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

Rated 5 out of 5 stars

Easy to use and compare rates

Easy to use and compare rates. Immediate (within 1 min) call from selected loan companies.

Excellent experience.

8 May 2025
Bankrate logo

Reply from Bankrate

Hi Jasmine, thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback and are glad you found the information helpful.

Rated 1 out of 5 stars

asked for approx mortgage payments…

asked for approx mortgage payments based on an estimated purchase amount and a known income & down payment. immediately wanted us to talk to a loan agent and moving wau too fast

15 May 2025
Bankrate logo

Reply from Bankrate

Hi Richard, we're sorry you didn't have a great experience with our site. We're always looking to improve, and we'll take your feedback into consideration as we continue to grow and make enhancements! If there is any additional feedback you'd like to provide please feel free to reach out to our Customer Support at: customersupport@bankrate.com.

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