Bank of Ireland Reviews 

FORCED transfer of deposit accounts from KBC which was all meant to be completed by the 20th and I am told it will be at least another 5 working days from today 22nd to be able to access my funds online. " you can always go to your branch !!! " what a ridiculous response , the BOI dont want you in the branch and KBC operated perfectly well with only a few hubs. Typical Arrogance from this organisaiton, I moved from BOI to KBC for this exact reason. funny how they managed to move all credit cards an balances on the same days yet deposits which make them no money , take days and days and the customer is advised to be inconvenienced

Applied for a mortgage with BOI. Heard nothing from them for 3 weeks. My broker chased regularly and was told that a desktop valuation had been carried out and was with the underwriters. There was always an excuse for why it was taking so long. No correspondence, absolutely nothing from them. They claimed it was due to a backlog of work. Eventually got a response- REFUSED my BTL mortgage on the basis that the property was uninhabitable- they decided this from a desktop valuation! Have absolutely no idea why they have decided that- property has a functioning kitchen, bathroom, central heating, secure. Could do with a lick of paint granted, but if that makes it uninhabitable thats a new one to me! Caused me a 4 week delay in total and almost cost me the purchase. Cowboys. Wasted my time and ive absolutely no idea why! Save yourself aggro and go with a company that is honest with you

Very poor bank. It's been over two months I've been trying to open a bank account with them now because KBC is leaving. Different members of staff keep sending emails asking same questions and documentation I already provided other members of staff. Yet, nothing. Been following up on the account opening but nothing. Their customer service line also very poor. Doesn't even go through most times. Shouldn't be rated as the second best bank in Ireland at all. They're wayyy below that!! It's just so unfortunate that KBC is leaving cause I definitely got better service from them.

A substantial lodgement was made and I was told it would go straight into the account therefore when it wasn't through I phoned to be told that yes, it should have gone straight through as it was cash only so they would investigate and phone me back. When no one phoned me back I phoned later in the day to be told by a different customer service rep that the info I had been given was wrong and that the transaction would take between 24- 48 hours.

Tried to apply for a mortgage with BOI, 12 weeks later they still haven't replied to my latest message. Asked really ridiculous question, I sent them absolutely everything they asked for. Still nothing.

Applied with Nationwide and the whole application took 5 days from start to finish.

Avoid BOI for mortgage applications.

Been with BOI for a number of years having no issues as never had the nessity to contact them. Within the last few months I noted a few unauthorised transactions on my account, contacting customer service I was greeted with a lady who should take a course on attitude and customer service. Reporting the unauthorised transaction I was told I would have to fill out a disputed transaction form, hello!!, "I'm disputing the transaction with you" and wanted MY Money returned. Refusing to, she told me I would be contacted by the bank due to the dispute, still waiting!!. Just a few days ago I noted another unauthorised transaction and of course contacting customer service demanded this money returned to my account, to which I was told it would have to be investigated by their fraud team, which could take up to ten days !!. On both occasions my card had to be cancelled and waiting over seven days for replacement, such an inconvenience. Totally untrustworthy banking system and most definitely not secure. I have requested a reputable bank to transfer my current account and advise any potential BOI customer, stay well clear, obismsal security in this age of technology.

The interest rates for my mortgages are horrendous And they will not review when the term ends. I can't wait to change to a better and honest lender!

Not at all Inclusive or Diverse. This company has promoted too many dopes to Management who are not suitably qualified! Some even grandfathered in their QFA and some unable to pass exams that they were Grandfathered in! Don't take financial advice from Poor people! Bad Management is the reason why they have such bad customer service and service in general!

4 calls following a message from bank of Ireland each Time they hung up I guess it's time to use revolut. I'm in Estonia at the moment it's soo frustrating.
My card is blocked
Neil McDermott

No wonder bankers make so much money ripping people off where they can. Charging 6€ a month for maintaining an account, this is ridiculous especially when everything is online now and they can't even get that right their app is rubbish and slow!

Waiting for over a month for a loan agreement to be sent to our mortgege advisor. Only reason still with them is a fixed term mortgage ported over with a great rate. Once finished so are the bank of ireland. Absolute shambles.

Completely gash loan provider. Rang to get a settlement quote and paid the loan off the same day.....all done you'd think? Well you'd think wrong, rang again a few days later to check it had all gone through, was told that it had and I could cancel any direct debits....fast forward a few months and got hit with default notices. Rang them to explain the situation and was told everything would be paused while they investigated...fast forward a month, haven't heard anything and have been sent yet another default notice.

Applied for a mortgage. They said I have an unpaid loan from 2019. Got a credit check and turns out they're lying through their teeth. Closing my account with those gangsters

We’ve had our mortgage and paid it every month for 15 years, we went to change it to a fixed rate mortgage just before the interest rise and they wouldn’t do it because it was an old mortgage so we were penalised for being good customers now I’ve had to get another job to pay the extra. Then I asked to change by bank account details for the direct debit and they didn’t receive my mandate so refused to change it. This bank is a joke if you are thinking of switching to this bank please don’t, the customer service is dreadful

What went wrong? Just about everything. They didn't seem to know their own address. Their complaints email address didn't work. It takes them weeks to find letters that you send them. Just a complete disaster zone of mistakes, misinformation, poor internal communications, etc. I have referred them to the financial ombudsman but not sure they'll do much. Avoid this bank if at all possible. They run accounts for AA Savings and Post Office savings, so you'd be advised to steer clear of those brands also IMHO.

Brutal
Imagine any other large company having a 90% dissatisfaction rating from its customers!! The app is beyond appalling. It crashes constantly and when it does work it is painfully slow and lacks any meaningful insights. Ordering a statement involves travelling back in time to the early 80's. Customer support is worthless. The reason why this bank has such obvious contempt for its customers is because there is no meaningful competition. I moved from Ulsterbank. I wish I had read these reviews before I did. I am going to try Bunq bank; because, their reviews seem good and, it is not possible for them to be any worse. So adios Bank of Ireland, it is has been short but brutal I'm taking my business elsewhere.

Beyond dreadful. Five weeks either locked out of my account or unable to make transfers.
First, they updated their mobile app without saying you had to go to the appstore to get it. The original version just stopped authenticating. Its habit of trying to download updates before it allows you respond to an authentication request from a pc is appallingly bad practice - if your mobile data is slow you get timed out by 365 before you can swipe.
So, what about the psk keypad system? That's even worse. System failures are leaving some customers unable to make account transfers. The Irish support told me this, but clearly no one told the Indian call centre who wasted hours of their and my lives trying to fix a problem they had no clue about.
And they've closed all branches nearer than 45 mins away.
Stay away!

I find it great, does what I want,I find bank of Ireland great,only negative loss of branches, and can't transfer money to other accounts ,

BOI are woeful.

As a mortgage customer, they seem unable to follow their own process, their response is slow the only thing consistent about the bank is they make corrections

Bank of Ireland and Central Bank of Ireland published a false account of my data held with the Bristol and West many years ago and behaved abusively. This was done with Department for Work and Pensions who arranged the forgeries with BoI Bristol to make an unauthorised disclosure. There is no protection when financial institutions and Executive Agencies falsify people's accounts to make a gain. Avon Police turned a blind eye. All these corrupt regulatory bodies like FCA and FCA Ombudsman and Information Commissioner are all operating to protect businesses like this. They operate like a crime syndicate having no respect for our laws