Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
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Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Missed service appointments 2 years running
Last year the Banham engineer did not show up at all for our annual alarm maintenance visit on the agreed date. Banham did not contact me to notify me of this in advance and I waited in all afternoon pointlessly. This year's annual visit was scheduled for this afternoon but just 3 hours beforehand I received an email from Banham simply advising a different date for the visit. The communication did not specify that today's appointment was cancelled and it offered no apology either. I then had to call and hold for ages before Banham clarified that this afternoon's appointment was in fact cancelled by them so, like last year, another half day of my time has been wasted. I've been their customer for 30 years and always understood that Banham was a premium provider - they certainly charge premium prices. I have now lost all trust in the Company and find their unapologetic, arrogant way of operating very disappointing.
3 July 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with the aftercare service. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact our customer service department on 020 7622 5151 or at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns and find a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
Professional and courteous
Professional and courteous; arrived on time, did the maintenance checks and fitted new battery and replacement sensor. Pleasant and good communication and Banhams front office is just great when you contact them!😁👏
2 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Polite and efficient
29 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Shop around and do your homework
This is not a cheap option and not worth the price.
You are unable to book a engineer at a time that suits you, you have to let them suggest a time and then on 3 occasions they cancelled for no reason. (The 'computer says no' policy seems to be very much in place here).
A engineer came and said that here was a issue that he could not fix and would request another engineer visit. The office on the other hand state all is working fine - why the engineer visit is necessary seems to be a mystery to all.
The departments do not communicate with each other, the only time I got a response from Banham was when I stopped the direct debit after months of fustrations, within 5 days the credit control team being very efficient send letters.
I understand that things go wrong sometimes but the service recovery leaves a lot to be desired. The company rest on their laurels and 1970 working practices no longer work in this day and age.
15 June 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you have encountered and fully understand your frustration.
We sincerely apologise for the repeated appointment cancellations and the inconvenience this has caused.
It is particularly disappointing to hear that you felt communication between our teams was inconsistent and that you had to expend significant effort to obtain updates. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We value all customer feedback, as it helps us identify areas where we can improve. I can see that we are currently in correspondence with you regarding this matter, and we await your response via email so that we can continue addressing your concerns.
Thank you again for your honest feedback. We are sorry for the disappointment caused and appreciate the opportunity to address your concerns and learn from your experience.
Kind regards
Debbie
Banham Customer Service Team
Well done
James had his apprentice (Hamish.?) with him who carried out the service. What a smart, polite young man, a credit to the company.
1 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and apprentice and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Efficient service on time.
1 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Super professional
Engineer was on time. Quick. Professional. With a big smile.
Job well done 👍
1 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Speedy and punctual.
30 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
arrived within time slot
arrived within time slot . very courteous and explained all work.
30 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us your review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Amazing service and really
Amazing service and really, really friendly service from Nicky & Ryan (FT Guy).Their instructions to get key replacements for a new property were clear and concise and easy. I came out with 3 replacement keys and a big smile, who knew such a mundane job would be so enjoyable! Thanks Claudine & her dog
1 July 2026
Unprompted review
Reply from Banham Group
Thank you so much for your lovely feedback. We're delighted to hear that Nicky and Ryan made the key replacement process clear, straightforward, and enjoyable, and we will be sure to pass your comments on to them.
Thank you for taking the time to share your experience.
Kind regards,
Debbie
Banham Customer Service Team
Extra care from the engineers..
Both engineers who came to do the maintenance check were friendly and professional in their work. They were helpful when I mentioned I was not very confident to use the added alarm setting within my house. The engineer enabled me to run through the process and discover where the alarm is triggered. And after he learnt of my reassurance when hearing the two beeps at the front door setting.. the sound was turned up so I could hear the beeps and know the alarm had been set internally as well. This care to make sure I was confident using the alarm on both settings was much appreciated.
30 June 2026
Reply from Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineers.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Hooray for Banham…
Banham engineer completed all the aspects of my annual check with great efficiency and was very pleasant.
30 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards,
Debbie
Banham Customer Service Team
Great service from William this…
Great service from William this morning. Very knowledgable, and left me seated while dealing with my request. He even brought over the pay machine to me…nothing was too much for him!
Thank you
30 June 2026
Unprompted review
Reply from Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto William.
Kind regards
Debbie
Banham Customer Service Team
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