I am pleased to give full 5 start tp BALTICDIAG company. It is probably the only reliable partner for Autel's IMMO tools in Europe thas ships to Czechia. Everything went fast and smooth, the UPS ship... See more
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The best customer service ever done by Mindaugas Mikštas, fast replies,very good prices and shipping,will definitely purchase again from BalticDiag. Thanks
Bought diagnostic and service equipmet. Items arrived on time. Had a lot of questions about Jaltest diagnostics and was really surprised how quick and friendly the staff was. They answered all my ques... See more
Bought a diagnostic tool from them, it came in the time they said it would. I communicated with Ignas Niekis for the whole process which took s lengthy time since we had a lot of questions but he answ... See more
Company details
Information provided by various external sources
Our company can offer for you the optimal truck diagnostic tools, simply because excellent knowledge of the devices we sell, we know them to the last detail and only we will be able to train You how to work or to consult on the issues during the advise. Our team has accumulated many years of experience working with the same wide variety of truck diagnostic equipment. Direct contact with the best known manufacturers of diagnostic heavy-duty equipment help us to guarantee you the most favorable price for a quality product and service.
Contact info
Stulginskio st. 41G, Kaunas, Lithuania
- (+370) 680 80003
- support@balticdiag.com
- balticdiag.com
4.8
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Serious company..
Serious company... good quality and delivery.....recommended
3 March 2026
Unprompted review
The emulator works really goodn no…
The emulator works really goodn no issues. Thanks
18 February 2026
Unprompted review
Amazing Service
Mindaugas was amazing, very helpful and fast service.
Very happy customer would recommend!
11 February 2026
Unprompted review
The best customer service ever done by…
The best customer service ever done by Mindaugas Mikštas, fast replies,very good prices and shipping,will definitely purchase again from BalticDiag.
Thanks
30 January 2026
Unprompted review
Bought diagnostic and service equipmet
Bought diagnostic and service equipmet. Items arrived on time. Had a lot of questions about Jaltest diagnostics and was really surprised how quick and friendly the staff was. They answered all my questions and helped with set up. Aftersale service quality 10/10
18 December 2025
Unprompted review
Great experience with Baltic Diag
Great experience with Baltic Diag !
They respond very quickly and do everything to help you.
My case was not simple, I was even able to talk to a Jaltest technician to find the best equipment.
Caring people who respond quickly.
I recommend !!!
10 December 2025
Unprompted review
Good products but pay attention to hidden costs!
Products are good in terms of price and quality.
Pay attention to hidden cost. The prices shown do not include: VAT, Credit Card Fee(2,5%) or more if using other payments types. Furthermore, the worst are the shipping cost fees: in the invoice they show "Free worldwide shipping cost", but in fact afterwards they contact you for additional payments. Not fair! All costs must be show clearly upon payment!
20 October 2025
Unprompted review
Reply from BALTICDIAG
Hi Dominik,
Thank you for your feedback! We’re glad to hear you’re satisfied with the product quality and pricing.
Regarding your comments about hidden costs — please rest assured that all charges are clearly shown at checkout before any payment is made. Most of our customers are companies, which is why VAT isn’t charged when a valid VAT code is provided. The credit card fee (2.5%) can also be avoided by choosing a bank transfer payment option.
As for shipping — around 90% of our products include free delivery. However, larger items that require pallet shipping do not. This is clearly mentioned in the product description (in two places), where we state:
“Disclaimer: This product does not include free shipping. For delivery pricing and additional information, please contact us directly.”
We completely understand how easy it can be to miss such details, but we do our best to make all costs transparent before purchase. Thank you again for sharing your experience — your feedback helps us improve.
Best regards,
Reply from BALTICDIAG
Thank you for your kind words! We’re happy you’re satisfied with our prices and support. It’s always our goal to make things quick, simple, and helpful. Looking forward to serving you again!
The support and getting questions…
The support and getting questions answered in minutes on whatsapp is just amazing. Ordered on thursday and got delivered on monday. This is 100% a company i will buy from again and the first place to look when im buying workshop equipment and diagnostic tools. 5 stars in not enough
26 August 2025
Unprompted review
Reply from BALTICDIAG
Thank you so much for your fantastic feedback! We're glad to hear our WhatsApp support and quick delivery made your experience smooth and hassle-free. It means a lot that you see us as your first choice for workshop equipment and diagnostic tools. We truly appreciate your trust and look forward to serving you again! 🚀
Good service got the generator
Good service got the generator. Ignas very helpful good company
24 June 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your feedback! We’re glad to hear you received your generator smoothly and that Ignas was able to assist you. We truly appreciate your trust and are happy to know you see us as a good company!
Very pleased with customer service of…
Very pleased with customer service of Ignas from Baltic Diag. My order has been precessed smootly, I received my tools on the next day!
28 May 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your great feedback! We’re delighted to hear Ignas could assist you and that your order was processed smoothly with next-day delivery. We truly appreciate your trust and look forward to serving you again!
Great company baltic diagnostic very…
Great company baltic diagnostic very interested and fast delivery i have got my jaltest package 👌 thank you very much guys all of you
28 May 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your wonderful feedback! We’re happy to hear you received your Jaltest package quickly and that you’re satisfied with our service. We truly appreciate your trust and look forward to supporting you again! 👌
Reply from BALTICDIAG
Thank you for your feedback! We’re glad you’re happy with our service and support
Great support
Great support from Ignas Niekis at Balticdiag. Quick and professional help with my FCA activation. Everything went smoothly - highly recommended!
9 April 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your great feedback! We’re glad to hear Ignas was able to support you quickly and professionally with your FCA activation. We truly appreciate your recommendation and look forward to assisting you again!
I ve bought two airco machines.
I ve bought two airco machines.
Good communication and quick shipping service.
4 April 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your feedback! We’re glad to hear you’re satisfied with the communication and quick delivery of your two airco machines. We truly appreciate your trust and look forward to serving you again!
I recommend
I recommend, instant communication on WhatsApp, very fast and safe shipping, everything according to the description!
17 March 2025
Unprompted review
Reply from BALTICDIAG
Thank you for recommending us! We’re happy to hear you appreciated the instant WhatsApp communication, fast and safe shipping, and that everything matched the description. Your trust means a lot to us!
Very nice people working there always…
Very nice people working there always respond to our questions, great customer service and trustworthy, value for money….:)
21 January 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your kind words! We’re glad to know our team’s support and customer service made a great impression. Your trust means a lot to us, and we look forward to helping you again! 🙂
Baltic Diag provided excellent and…
Baltic Diag provided excellent and detailed information about everything I needed. Specifying the correct equipment was painless and easy. Great service and communication - highly recommended.
10 January 2025
Unprompted review
Reply from BALTICDIAG
Thank you for your great feedback! We’re glad to hear our team could provide you with detailed information and help you find the right equipment with ease. We truly appreciate your recommendation and look forward to assisting you again!
Excellent customer service
Excellent customer service, very satisfied with them service. Highly recomended to anyone who needs diagnostic solution.
17 December 2024
Unprompted review
Reply from BALTICDIAG
Thank you for your kind words! We’re happy to hear you’re very satisfied with our customer service and diagnostic solutions. Your recommendation means a lot to us!
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