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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, patience, and extensive knowledge in BMW/MINI software and diagnostics. Many people appreciate the seamless remote installation process, noting that the team goes above and above to ensure everything is set up correctly and fully functional, even assisting with computer issues and hardware recommendations. Consumers frequently mention the efficiency and ease of their overall experience, emphasizing the quick and dedicated support provided. However, some customers also noted issues with product functionality, mentioning instances where purchased software encountered technical challenges or was not fully functional. A few other people also felt that certain product descriptions led to unexpected issues or complications during use.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's knowledge,... See more

Technology

People report positive experiences with technology. Many customers praise the software, highlighting its... See more

Product

Consumers generally find the products to be highly satisfactory. Many reviewers praise the software, such as... See more

User experience

Users describe positive interactions with user experience. Many customers report that the installation... See more

Based on these reviews

Rated 5 out of 5 stars

Very nice experience during the ISTA installation process which was done remotely by one of their experts. The process was a total success and was finalized yesterday with the ICOM Next firmware updat... See more

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

For the average person installing ista software can be free and also very frustrating. Even if you do get all the software you need from bimmergeeks you will likely have issues getting the cable to co... See more

Rated 5 out of 5 stars

These guys truly are a next level A1 service! I saw the reviews that everyone had given and felt extremely confident in giving my business to these gentleman. After a few very minor hiccups, they came... See more

Rated 5 out of 5 stars

I purchased several products and all were loaded remotely and made fully functional, the vendor even advised what spec hardware was required. I am amazed at the level of service offered and can't reco... See more

Rated 5 out of 5 stars

The best diagnostic expert I have ever seen. He knows what he is doing and he understands us customers. If something isn't working, he is immediately ready to solve the problem. He spent days installi... See more

Rated 5 out of 5 stars

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always h... See more

Company replied

Rated 5 out of 5 stars

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed every... See more

Rated 5 out of 5 stars

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully function... See more

Rated 5 out of 5 stars

I purchased ISTA from Diag Tools and the installation was problematic, due to my computer. It took several days, but Diag Tools never gave up and they made sure everything was working correctly! Thank... See more

Rated 5 out of 5 stars

I am very satisfied with the program and the company that provides it. Special thanks to the guys who help with the installation — they devote their time and effort without hesitation to get everythi... See more

Rated 5 out of 5 stars

I ordered diagnostic software from Diag‑Tools.com and I have to say – everything went perfectly from the moment I placed the order to the final installation. The website is easy to navigate, the off... See more

Rated 5 out of 5 stars

I ordered the ISTA software from Diag Tools after trying with several other vendors, whom I would no longer recommend after working with Diag Tools. Diag Tools was far and away the best to work with a... See more

Rated 5 out of 5 stars

Best company to buy any software of your needs, the owner was up till 3.20am helping me install the software, honestly can’t thank him enough, if anyone else needs any softwares for your car, don’t lo... See more

Rated 5 out of 5 stars

Bought ISTA+ with an remote installation. Worked as smooth as my laptop allowed. Took many hours but they did it as a professionals. If you ever need BMW diagnostic tool i recommend bying it from thes... See more

Rated 5 out of 5 stars

Super service. Installed remotely. Got me to plug it into the car. Ran the first diagnosis to ensure it worked. Sure, you can download ista free - but what does it contain - what elements are missing.... See more

Rated 5 out of 5 stars

Hello, I used diag-tools.com to get the BMW software I needed for my 2025 BMW M5, and I couldn’t be happier with the experience. Their remote support team went the extra mile — they connected in, han... See more

Rated 5 out of 5 stars

I love the quality, the service, and the professionalism of the entire DiagTool team. This is the fourth time I've used their services, and every time I have been completely satisfied with their work.... See more

Rated 5 out of 5 stars

Amazing product and customer service, they really went above and beyond and were so quick to answer and address all of my questions. Definitely will be doing business again in the future. AAA and 5-st... See more

Rated 5 out of 5 stars

Diag tools team are so professional and knowledgeable.i purchased bmw ISTA software from them and they offered me free installation.the team spends all weekend to install the software.with out any que... See more

Rated 5 out of 5 stars

Absolutely incredible service. I have tried for some time to make ISTA P work to no avail. Diag Tools was amazing, professional and accommodating. Can’t thank them enough! Highly, highly recommended

Rated 5 out of 5 stars

Ordered autodata 3.45. Had errors when starting up. Informed Diag Tools and they helped me out with remote connection directly. Thanks for your support. Kind regards Christian

Rated 5 out of 5 stars

The support is amazing! You just write via WhatsApp and they get in touch immediately and are immediately ready for use and help. The programs run perfectly and if you want an update they are immed... See more

Rated 5 out of 5 stars

Ok so I was having a no crank, no start issue with my bmw m4 f82. From google I downloaded ista+ 4.32.1 as a torrent by myself, however when i connected the laptop to my car it would not read the dme.... See more

Rated 5 out of 5 stars

I have done lots of online researchers and I'm very happy that i came across diag-tools.com website. They have answered all my concren.Very pleased with the service they provided,they download the s... See more

Rated 1 out of 5 stars

Part never arrived. I emailed and called them twice on both platforms with no response. Seems to be a scam.

Rated 5 out of 5 stars

Purchased ISTA and a K+DCAN cable and everything went super smoothly. Very impressed with the remote installation service offered, up to the configuration of the cable and making sure that everything... See more

Rated 5 out of 5 stars

this company and support team were easy to communicate with and genuinely helpful when working through my issue, it is now resolved and i am able to move forward with fixing my car. Thank you agai... See more

Rated 5 out of 5 stars

Very helpful. Not only a place where you can get the software which is hard to find online but mainly the complicated install done remotely. Looks like everything works as it should. Very happy will d... See more

Rated 5 out of 5 stars

Purchase another product from this company. No issues with them at all. Fast replies and the easiest instillation since it is all done for you! Will definitely continue being a customer to them.

Rated 5 out of 5 stars

Very fast response after order was submitted. These guys know what they're doing. They installed ISTA for me at 2AM their local time. Highly recommend!

Rated 5 out of 5 stars

I have recently used diag Tools services and was amazed by how quick and efficient the service was. I highly recommend them and will definitely use them again in future if needed. Keep up the good wor... See more

Rated 5 out of 5 stars

Excellent Remote Service and great support. I’m newbie in this area and I am very grateful for the support and time that the Diag Tools team provides to me with the installation of the ODIS Software... See more

Rated 5 out of 5 stars

Got latest version of ista and bmw standard tools installed, also set everything up for me so it was plug and play, highly recommended

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THEY ADVERTISE WHAT IS NOT TRUE, THEY BLOCK YOU WHEN YOU QUESTION HAVING PURCHASED A PRODUCT THAT DOES NOT WORK IT'S A SCAM, REPORT THEM.

Company replied

Rated 5 out of 5 stars

These guys are amazing! They went above and beyond for me even though the first laptop I provided was short on memory. They suggested I use one with more memory and reinstalled everything again and it... See more

Rated 5 out of 5 stars

They are very helpful and have great response times. They remotely access your device and take care of everything for you. I had an issue with my Esys six months later, and the diagtools responded qui... See more

Rated 5 out of 5 stars

Super professional help and most importantly the programme works. If I had to do it myself, I don't think my life would have been enough 🙂 Thank you very much and all the best to support 🙂

Rated 5 out of 5 stars

Their service is very impressive, Quick response I wanted to install some software they helped installing that software in seconds after is requested.

Company replied

Rated 5 out of 5 stars

This company went above and beyond it took them lots of hours to install software onto my computer because my windows was broken so I suggested that I put a fresh install of windows to help them out a... See more

Rated 5 out of 5 stars

Great service and was very responsive and quick. Gave me recommendations on laptops and did the remote install as soon as it came in. 100% recommend doing buisness with them

Rated 5 out of 5 stars

Great tech support. I recently used their services, and I was happy with their turnaround time for servicing their installation. I would highly recommend them to other techs.

Rated 5 out of 5 stars

Best software to diagnose your vehicle. I got it download, install over the air. Best choice ever compared to installing it on your own and will take time to figure what to install. Thank Diag tools s... See more

Rated 5 out of 5 stars

Excellent experience with DiagTools. The team remotely installed the latest ISTA+, ISTA-P, and BMW Standard Tools on my system and verified proper operation on my car. Everything was done smoothly and... See more

Rated 5 out of 5 stars

Had me up and going in no time! I had an issue with a windows 7 pc install with the software they provided but quickly helped me get this reinstalled on a windows 11 pc. Start to finish they took care... See more

Rated 5 out of 5 stars

They really helped me with the installation and also supporting me with every single problem i had with it, and now i have the best program thanks to them! I recommend this company for sure!

Rated 5 out of 5 stars

Awesome service and with the time differences in Canada, they were able to accommodate me at different times, ensure everything works properly before logging off. would highly recommend their services... See more

Rated 5 out of 5 stars

Very professional support during the installation and configuration of the ISTA program, which was performed remotely by a Diag Tools technician. Excellent communication after the purchase. I had seri... See more

Rated 5 out of 5 stars

I am happy and grateful for the professional installation by the technician. What I also liked was the recommendation of an older but more fitting for the laptop version of ISTA after the technician s... See more

Rated 5 out of 5 stars

Excellent service (again), laptop settings need to review and after that everything works fine (repaired via remote connection) HR / Finalnd

Rated 1 out of 5 stars

Purchased bmw ista software and followed instructions to install all programs. None of the programs actually work and they offered no technical support. The responded through one email and said they w... See more

Rated 5 out of 5 stars

So i can tell you all that these guys are 100% legit! Installed ispi ista +, std tools, ista/P stand alone and ICOM firmware for me. Set everything up even after hours. I had multiple questions all a... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. Car Accessories Store

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

497 reviews

5-star
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Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service is outstanding

The service is outstanding.
I messed up and needed help with a reinstall and it was no problem. Got help on the spot and on a sunday too. Super service.

23 March 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

We’re really glad we could help you get everything back up and running quickly. Issues can happen to anyone, and it’s exactly why we’re here — even on Sundays 😊
If you ever need anything again, don’t hesitate to reach out. We truly appreciate your support!

Rated 5 out of 5 stars

Excellent service and very reliable!

I had a great experience with Diag Tools. They helped me install ODIS S remotely on my PC and the whole process was smooth from start to finish. The technician was professional, patient, and clearly knew exactly what he was doing.

Everything is now working perfectly, and the setup was completed much faster than I expected. Communication was clear the entire time and they made sure everything was running properly before finishing the session.

If you need help with ODIS installation or diagnostic tools, I definitely recommend Diag Tools. Excellent service and very reliable!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

BMW Ista +

I purchased the ista software with the programming data from them and i can say that everything is working perfectly. The installation process was smooth, he connected to my laptop and installed it for me. Top notch. I will probably come back and buy more products. Thank you again for spending the time with me.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Support #1

Excellent to work with. Remote install happened quickly after purchase without a problem. Don't waste time on other methods, just work with these guy's from the start and save headaches. Excellent Service 100%.

8 February 2026
Unprompted review

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