Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
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Review summary
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Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more. Wide range of blinds to choose from. Fitted to per... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
Company replied
Once again Baileys blinds did us proud. Excellent service wait time and fitting. We have never been disappointed with their products and professionalism and excellent prices. Highly recommend.
Company replied
Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.6
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Excellent sales rep very informative…
Excellent sales rep very informative with no hard sell. Blinds are exactly as expected and fit within the hour. The fitter cleared up any mess after himself and was very friendly.
11 May 2026
Professional service!
14 May 2026
manager not up to standard
It took me four month to receive my shooters when I received them there were damaged. I then report of this. It took another two month to get a lat, they then came and fixed it. Only 2 damage another one. Then, took another three weeks to replace that one costs thirteen hundred pounds, for the shutters i asked the manager to form me 7 months. I'm still waiting for the this incompetent person to contact me. I bought these from the spennymoore office my advice is to anyone. Do not deal it with his company. Get the company that is competent.
11 May 2026
Unprompted review
Good Customer Service Blinds Are…
Good Customer Service Blinds Are Looking Good Well Made Good Quality
7 May 2026
Reply from Baileys Blinds
Hi Brain,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
Once again Baileys blinds did us proud
Once again Baileys blinds did us proud. Excellent service wait time and fitting.
We have never been disappointed with their products and professionalism and excellent prices.
Highly recommend.
4 May 2026
Reply from Baileys Blinds
Hi David,
Thank you so much for your review, we are delighted to heat that once again our service, fitting times and products met your expectations. your kind comments regarding our professionalism, quality and pricing are greatly appreciated.
thank you for your recommendation it truly means a lot to us.
Kind Regards,
Baileys Blinds.
Great service and quality products
Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe agreed fitter came and put them in, which was very quick with no bother took away any packaging. Very pleased with quality and how they look. Would recommend this company have had other blinds fitted by them. Great service.
1 May 2026
Reply from Baileys Blinds
Hi Jan,
Thank you so much for sharing your feedback we really appreciate the review. your loyalty and recommendation means a lot to us. we are really pleased to hear that you are happy with the service and quality of your blinds. we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Used for a second time and would definitely use again
We ordered three Venetian blinds to match the four we already have. The order was ready and fitted within 4 weeks and there was the Easter period in those four weeks. Good quality blinds, fitted quickly by the company chosen fitters. Great job all round.
27 April 2026
Reply from Baileys Blinds
Hi Margaret,
Thank you for your review we really appreciate the feedback, we are glad to hear that your are happy with your blinds and the fitting time. we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Great choice for blinds
Great choice for blinds, got 3 different kinds and there was loads to choose from. Helpful staff, quick delivery and fitting. Highly recommended!
9 March 2026
Reply from Baileys Blinds
Hi Joanne,
Thank you so much for the lovely review! We're glad you found plenty of choices and that our team could help make the process smooth from start to finish. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Unreliable
I had a disappointing experience unfortunately. From initially contacting, I found it difficult to get an appointment for measuring up for when it was suitable to fit around my commitments. When an appointment time/date was finally agreed on, unfortunately there was no show. I’ve waited a week for someone to contact me since, but no one has contacted to say why no one showed up to measure up. From my experience, I wouldn’t use or recommend Baileys to anybody.
17 February 2026
Unprompted review
Reply from Baileys Blinds
Hi Gurvinder,
Thank you for your Review. I’m very sorry to hear how disappointed you feel, and I completely understand how frustrating it must have been to set aside your evening for the appointment.
I have reviewed our estimator’s diary for Monday 9th February. It states that he attempted to call you at 5:40pm but unfortunately received no answer. As per our usual procedure, if there is no response at the door and we are unable to make contact by phone, a card is put through the door to advise that we attended and to ask that you get in touch with us to rearrange.
As you can appreciate, our sales advisors work within allocated appointment time slots and often have other appointments scheduled. Your appointment was booked within the 5–8pm time frame, and the estimator arrived within this window. Unfortunately, he is unable to wait for an extended period due to other scheduled visits.
We sincerely apologise for any frustration this situation may have caused and would be more than happy to arrange another appointment if you would like to proceed.
Kind Regards,
Baileys Blinds
I'm very pleased with my roller blinds…
I'm very pleased with my roller blinds good quality very nice lad who put them up quick and perfect thankyou 👍
12 February 2026
Reply from Baileys Blinds
Hi Rosalind,
Thank you so much for your review we really appreciate the feedback, we are glad to know you are pleased with the quality of the blinds and we'll be sure to pass on your feedback to the fitter. we hope to work again with yourself in the future.
Kind Regards
Baileys Blinds
Don't recommend this company
Don't recommend this company. Very expensive for the quality of service and product. Took over 2 months to get curtains. The curtain rail was delivered twice in the wrong size. There was no response to my emails and I had to call to find out what was happening.
The blind is not particularly robust and the fitter left leaving one curtain without a hook on one end of the curtain.
1 October 2025
Unprompted review
Quick and accurate installation and I'm…
Quick and accurate installation and I'm most impressed with the finished product
22 December 2025
Reply from Baileys Blinds
Hi Anthony,
Thank you for your feedback. we are delighted to hear that you are impressed with the finished product, we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Good quality blinds however…
Good quality blinds however organisation was a complete shambles. We were initially told the blinds would take 2/3 weeks, we were then told that one set of blinds was out of stock but the rest could be fitted ‘within the next few days’, we were then told blinds would take 6 weeks. Blinds were eventually fitted after around 8 weeks. Staff member rude over the phone. Very poor service and experience and I would not recommend to others. We have been left feeling like we were completely misled to secure a deposit.
*the suggestion in your response that the blinds being out of stock was ‘communicated to me at the time’ is completely false. This was only communicated to four weeks after I had placed the order and I had called to enquire as to why the initial 2-3 week time limit provided had not been met.
9 December 2025
Reply from Baileys Blinds
Hi Ellen,
Thank you for taking the time to share your feedback.
Our standard production time for Roman blinds is approximately 4–6 weeks. If you were advised otherwise, we apologise for any confusion caused. Unfortunately, the fabric chosen for your blinds was out of stock; this was communicated to you at the time, along with the option to select an alternative fabric or to wait for it to become available.
We always aim to keep customers informed and to provide the best possible service. If you felt this standard was not met, we are sorry to hear this and will review your feedback as part of our ongoing efforts to improve our customer service. Thank you for your understanding.
Kind Regards,
Baileys Blinds
Great Day-Night blinds
Good quality Day/Night blinds. Fitted quickly and professionally.
15 December 2025
Reply from Baileys Blinds
Hi Julie,
Thank you so much for your feedback we really appreciate it, we are delighted to hear that you have had a wonderful experience with baileys blinds and we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Great service
The fitter was pleasant, did a good job with the fitting and made no mess
5 December 2025
Reply from Baileys Blinds
Hi ,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
shutters used as a room divider
As usual our experience with Baileys was excellent, Dan and Scott arrived and got stuck in straight away. We are always very pleased with the service we get from Baileys, and would recommend them always.
3 December 2025
Reply from Baileys Blinds
Hi Elizabeth,
Thank you so much for sharing your feedback, we are happy to hear that you are a returning customer and that you have always had an excellent experience with Baileys Blinds, we will be sure to pass this feedback over to Dan and Scott.
Kind Regards,
Baileys Blinds.
Good reliable company
Quick estimate quick installation. Good quality purchase
28 November 2025
Unprompted review
Reply from Baileys Blinds
Hi Diane,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
Professional service from the start
Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more.
Wide range of blinds to choose from.
Fitted to perfection.
Would highly recommended Baileys
27 November 2025
Reply from Baileys Blinds
Hi Nicola,
Thank you so much for your review, we’re thrilled to hear that you found our service professional from start to finish and that our team respected your home during this process. It's great to know that we met your expectations. your recommendation means so much to us, and we hope to be of assistance again in the future.
Kind Regards,
Baileys Blinds
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