Bagista Reviews 

1,575
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional service, noting its efficiency and professionalism for both buying and selling. Consumers are particularly impressed with the product quality, finding items exactly as described and often in immaculate condition. Reviewers appreciate the clear communication and reassurance provided, including timely updates and detailed authentication certificates. The user experience is often described as easy and enjoyable, boosting confidence in the pre-loved market and encouraging repeat business.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and stating they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, consistently describing it as pleasant, hassle-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

As soon as I walked in Charleen who assisted me was incredibly pleasant , cheerful, helpful, and honest about what bag suited my frame on the 2 Hermes Constance bags I was interested in. I will be goi... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,575)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will definitely buy again

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged, delivery was fast and kept me updated throughout. I will definitely buy again, thank you Bagista.

5 May 2026
Rated 5 out of 5 stars

Came in last week to buy a bag I saw on…

Came in last week to buy a bag I saw on the Bagista website. Dominykas helped me and was so knowledgeable and lovely to talk to. It made the experience so much nicer. Thanks, Dominykas :) I will definitely be coming back to buy more bags.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Having used Bagista a few times In the past, I felt confident in making another purchase knowing that they deliver, provide high quality goods with accurate descriptions and they did not disappoint. Highly recommend

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Bagista

Excellent experience with Bagista. Dominykas was incredibly helpful, professional, and responsive throughout the process. Everything was smooth, transparent, and handled with great care.
The customer service was outstanding and the whole experience felt very personal and professional. I’ll definitely be coming back again!
My bag arrived quicker than I was expecting and I am so pleased.
Highly recommend!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a seamless and excellent…

I had a seamless and excellent experience with Bagista!
They are so professional and prompt with responses and they have a beautiful boutique in Knightsbridge.
They have an amazing selection!
Thank you for the best experience!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

If you want your items to be handled…

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or handled heavy handedly without gloves. They have a seamless selling process, thankyou to Dom who always provides quick quotes and who has sold many of my items.
The team always update you when they have received, authenticated and sold items.
They are truly the best.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Bagista

I had a great experience with Bagista. I resold a bag through them and the whole process was smooth, professional, and prompt. Communication was clear, everything was handled efficiently, and I felt confident throughout.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the 4th Hermes piece we have…

This is the 4th Hermes piece we have bought from Bagista and we have also sold with them. They are a highly trustworthy reseller and we have no doubts over their integrity. Dom is a delight to deal with and will always do his utmost to help.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

BAGISTA have done it again

BAGISTA have done it again! This is the second bag I have bought from them and I have no doubt I will be shopping with them again in the future. The whole experience in purchasing my Kelly bag has been truly professional from start to finish. I really can’t speak highly enough of them and wouldn’t hesitate in recommending them to anyone wanting to buy preloved.

8 April 2026
Rated 5 out of 5 stars

From start to finish… 5 stars

From start to finish, their team took such great care of me especially Dominykas as well Param, professional, attentive, and genuinely helpful throughout the whole process.
They made what could have felt like a big, daunting purchase feel smooth and enjoyable, always taking the time to answer my questions and make sure I felt confident in my decision.
I’m so happy with my purchase and the overall experience that I’ll definitely be coming back again. Highly recommended to anyone looking for both beautiful pieces and exceptional service! Thank you!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Best in town if you are looking for an…

Best in town if you are looking for an iconic bag or fashionable piece. The items are always in mint condition with very little difference from brand new product.

Selling your pre-loved pieces is easier than with any other brokers. Very responsive personnel and timely payments.

Don’t look any further xx

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the second purchase from Bagista and the item was exactly as described and delivery was very fast from placing order.

12 April 2026
Rated 5 out of 5 stars

Amazing

Amazing! A wonderful experience selling my bags. Got the quote via the online team, dropped off the bag I store, and boom, payment in my bank after 48 hours. They provided the highest buyout price for my Chanel and Hermes by a mile! Now id look to come back more as buyer and seller! Super impressed!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller, bag as described. Very happy with purchase. Great communication, packaging and delivery. Would use retailer again.

2 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look