Bagista Reviews 

1,568
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, finding them in pristine condition and exactly as described, often indistinguishable from new. The service is frequently highlighted as exceptional, with many appreciating the smooth, professional, and efficient process for both buying and selling. Reviewers also commend the staff for their helpfulness, knowledge, and polite demeanor. The overall user experience is described as easy and reassuring, with excellent communication and timely updates. Many customers appreciate the detailed authentication and careful handling of items, leading to high recommendations and repeat business for their dream bags.

What people talk about most

Product

People report positive experiences with product, often noting that items are in pristine or mint condition,... See more

Service

Customers had positive experiences with service, consistently praising the exceptional, professional, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, unused,... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

As soon as I walked in Charleen who assisted me was incredibly pleasant , cheerful, helpful, and honest about what bag suited my frame on the 2 Hermes Constance bags I was interested in. I will be goi... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,568)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality service from start to finish

Top quality service throughout the order of a kelly 25 brand new bag. I ve opened a link on whatsapp with bagista telling them that i am looking for a kelly bag 25 black phd new as one similar bag i was looking for was sold out. Dominykas sent me a perfect option for what i was looking for, gave me all the necessary info and all the details, photos and details including original invoice and stamp. I wired the funds and as soon as the payment was completed i ve sent somebody to collect the bag. Thank you very much for the nice experience and will recommend you for sure in the future!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transaction process

I have sold many bags with Bagista and I would say they are honestly one of the best luxury resellers in London. Extremely smooth and hassle-free transactions. They release the funds to you as soon as the refund period has ended.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Solid experience , would sell again

Sold my Chanel bag with them. Pleasant experience, nice clean organised store. They gave me a fair price and sale a payment was swift what more can you ask for. Would sell again with them

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My name is Tetiana.i had a few deals with amazing shop Bagista.
I love this shop,i like people who works there.Quick service and reasonable prices.
Definitely I will be back to shop.
Also I like their location in Knightsbridge.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer!

I have bought pre loved bags twice from this company and each time I found the company to be highly professional, very helpful and the bags to be of superb quality! If I was looking at pre loved handbags I wouldn’t look anywhere else as Bagista is fully trusted by myself and my friends who have also purchased on my recommendation.

31 May 2026
Rated 4 out of 5 stars

If dust bag is included, it would be 5 star

I purchased a pre-loved Chanel bag from Bagista. The photos on the website were very clear. The payment process was smooth (with payment an options built-in). I had a query and used the WhatsApp contact on the website, my query was replied quickly and clearly.
The delivery was swift .
The bag arrived in perfect condition with wrappings to protect the bag.
I deducted one star is because it doesn’t come with a dust bag. If Bagista can provide their own brand dust bag (if no original dust bag came with the bag), it would be 5 stars. As ultimately , all the pre-loved bags are still not cheap.

31 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, i purchased online and asked for additional images which were provided extremely quickly. I would definitely recommend and will definitely be buying from them again

21 May 2026
Rated 5 out of 5 stars

Great experience!

Thanks again for helping me sell my Chanel Boy Bag. From the drop off to updates on offer was very smooth. Trusted company, will consider them again if I have to sell luxury items.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely buy again

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged, delivery was fast and kept me updated throughout. I will definitely buy again, thank you Bagista.

5 May 2026
Rated 5 out of 5 stars

Came in last week to buy a bag I saw on…

Came in last week to buy a bag I saw on the Bagista website. Dominykas helped me and was so knowledgeable and lovely to talk to. It made the experience so much nicer. Thanks, Dominykas :) I will definitely be coming back to buy more bags.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Having used Bagista a few times In the past, I felt confident in making another purchase knowing that they deliver, provide high quality goods with accurate descriptions and they did not disappoint. Highly recommend

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Bagista

Excellent experience with Bagista. Dominykas was incredibly helpful, professional, and responsive throughout the process. Everything was smooth, transparent, and handled with great care.
The customer service was outstanding and the whole experience felt very personal and professional. I’ll definitely be coming back again!
My bag arrived quicker than I was expecting and I am so pleased.
Highly recommend!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a seamless and excellent…

I had a seamless and excellent experience with Bagista!
They are so professional and prompt with responses and they have a beautiful boutique in Knightsbridge.
They have an amazing selection!
Thank you for the best experience!

1 May 2026
Unprompted review

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