Badger & Brown Reviews 

5,360
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's responsiveness and efficiency in handling orders and rectifying issues. Many appreciate the fast delivery, with items often arriving quicker than expected, even for personalized products. The products themselves are frequently described as beautiful, superb quality, and special, often exceeding expectations. However, some customers also noted concerns regarding product quality. A few reviewers experienced issues with engraving being illegible or faint, rendering personalized items less satisfactory. Others found that the received product did not fully match the website's description or their expectations, with some mentioning discrepancies in color or design. Additionally, a small number of people received items with minor marks or initial defects.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight with items like engraved... See more

Quality

Customers had ambiguous experiences with quality, with many praising the superb quality of items like leather... See more

Order

Customers consistently note positive experiences with order, praising the quick delivery and quality of items... See more

Service

Consumers find service to be positive, with many reviewers describing it as amazing, first-class, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... See more

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

The bracelet I ordered for my stepdad was such beautiful quality and it arrived quickly, especially considering I had it engraved. Unfortunately, there is a magnet in the clasp, this wasn’t stated in... See more

Rated 5 out of 5 stars

Fantastic chunky signet ring in stainless steel. The proportions are perfect. They went above and beyond to get family crest engraving right. Delivered in 2 days from order, amazing.


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(5,360)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I’m sorry, but not right for me

I’m sorry, but I was really disappointed by the design I received, you can’t see the landmarks and the map just had a title of the ground across it. Then the font chosen was not as shown, it was outlined instead of solid and can barely be seen. I have had to order replacement cufflinks from another supplier to fix this. Two stars are because it was fast.

Edited: in response to the salty reply below. Don’t signup for Trustpilot that prompts reviews if you don’t want them. Or contact the person and let them know their order will not be as intended. I would have happily shared it with you but your request for review came first.

In response to your response: Ahhh. My fault then. My review started with an apology (see above) and this wonderful exchange has prompted another. Blaming your customers for providing reviews when they are asked for them seems a very tiring existence for you.

24 September 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Sarah.

You kindly purchased map cufflinks. You asked for two sporting venues rather than towns or cities which is what we stipulate on the product page.

Saying that, we would have rectified it and offered an alternative if you’d have contacted us directly

*Hi Sarah - In response to your edited review, we do enclose a leaflet with every order which reads, if you're unhappy with the order then please do contact us, as we're always wanting our customers to be 100% happy.

The Trustpilot request is sent by them and not us.

*We are sorry, I guess it’s just our frustrations that people would rather leave a public review rather than contacting us - believe it or not, we do try our best.

B&B

Rated 5 out of 5 stars

I ordered engraved cufflinks

I ordered engraved cufflinks. I found the website easy to to use and the order came in 5 working days. The cufflink were just as I had hoped

9 September 2022
Rated 5 out of 5 stars

Quick service, excellent quality

Quick service. Excellent quality. I ordered a memorial tie clip for my friend with a pic of his late father and an inscription on the back. He's made up with it. The clip itself is very sturdy and strong. The pic on it is very clear.

19 September 2022
Rated 1 out of 5 stars

Pretty awful

23 September 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Ruari

The issue with the late delivery was that when you kindly ordered you didn’t put a street address, therefore it took a while to get through the Royal Mail system.

B&B

Rated 4 out of 5 stars

A beautiful, personalised gift!

A beautiful, personalised gift! I opted for a silver set with engraving and the lovely drawstring gift bag. The recipient absolutely loved his gift and they look super smart both when worn and on display.

My only criticism would be the logisics communications were inconsistent and caused unnecessary panic that the order would be late - the 'completed/dispatched/delivered' statuses on my order updated out of sync.

15 September 2022
Rated 5 out of 5 stars

Brilliant

The cufflinks are undoubtedly beautiful. Truly impressed by the service. I had faced an issue earlier with regards to the delivery service. Chris was kind enough to have the issue sorted right away. Very professional. I would strongly recommend B&B! Thank you team B&B for the experience.

13 September 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Roopali

The Director of the business here, Chris. Georgiana never passed the info over so was unaware of this incident. I've just emailed you now regarding the refund of delivery.

Rated 5 out of 5 stars

We ordered engraved cuff links as a…

We ordered engraved cuff links as a gift with a short lead time until our friends actual birthday which was remiss of us. Badger & Brown delivered … the engraved cuff links arrived within days of order in the lovely gift box which we had paid for. We were kept updated throughout. Sadly we couldn’t view the actual cuff links without disturbing the box but our experience was five star.

24 September 2022
Rated 5 out of 5 stars

Map cufflinks

Ordered map cuff links as a present for my son. Chose 2 places that are very special to him. He is delighted with them. Map is accurate and engraving very neat.
Requested they be sent direct to him in USA, and took less than 3 weeks from me ordering them to him receiving them which I feel was very good.

3 September 2022

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