Badger & Brown Reviews 

5,360
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers frequently praise products like cufflinks and signet rings for their beautiful design and superb quality, often exceeding expectations. The ordering process is straightforward and efficient, with many appreciating quick turnarounds for bespoke items. Customer service is consistently highlighted for being helpful, responsive, and effective in resolving inquiries, ensuring a smooth experience. However, some customers noted concerns about product quality, particularly with engraving. Several found text on engraved items illegible, too small, or faint, causing disappointment. A few others also felt customer care was lacking, citing a perceived absence of empathy or resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and overall... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the superb quality of items, such as the... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Service

Customers had positive experiences with service, with many describing it as amazing, first-class, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more

Company replied

Rated 5 out of 5 stars

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... See more

Rated 5 out of 5 stars

Fantastic chunky signet ring in stainless steel. The proportions are perfect. They went above and beyond to get family crest engraving right. Delivered in 2 days from order, amazing.


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(5,360)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Customised cufflinks

This is my second purchase of personalised cufflinks this year. The first for my daughter's graduation, which she loved. My second purchase is a Christmas present. This time I opted for a customised photo of our springer spaniel photoshopped onto a photo of the late Queen's Corronation photo. Probably disrespectful but they made me smile and I'm sure my daughter will find them amusing too.
They've come out much better than I expected and they arrived super quick so thank you Badger and Brown. I will probably be back.

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous cufflinks

Beautiful cufflinks, quality product as depicted. Lovely presentation box.
Excellent value for money and made a perfect gift.
Fast postage to Australia which is rare these days.
Highly recommend

6 October 2022
Rated 5 out of 5 stars

Great customer service

Personalised cuff links for a special
birthday. Tad expensive but great service, even when the case was scratched they replaced it within a week. The only negative would be is it’s so difficult to fasten the cuff links into the elastic inside the cuff link case. Needed a crochet hook to help.

7 October 2022
Rated 4 out of 5 stars

Skier cuff links with engraving.

Pleased with the Skier cuff links with engraving on the backs but despite paying for a 5 working day delivery, they were delivered a day late for our friend’s birthday!

20 September 2022
Rated 4 out of 5 stars

Cyclist Square silver cufflinks

I purchased the square silver cufflinks engraved with a cyclist for my brother's 60th birthday and had them personalised with his initials and birth year. They arrived promptly and in a gift box. The cyclist engraved images were neat, if slightly smaller than expected, but overall I was very pleased with them.

1 October 2022
Rated 5 out of 5 stars

Fabulous customer service and lovely…

Fabulous customer service and lovely product! I will be ordering again soon.

I have just received a 2nd pair of cufflinks which are really beautiful and are of really lovely quality.

There was a minor issue with my original order however, on speaking with the company this was quickly resolved. Excellent customer service and I am thrilled with the quality of the product I received.

5 stars from me and I would highly recommend!

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Gold Cufflinks

Ordered a pair of cufflinks which arrived today and I can only say they are Uber Fantastisch!.. I have never used Badger and Brown before, but I will be using them again.

5 October 2022
Unprompted review
Rated 3 out of 5 stars

I am very pleased on the whole

I am very pleased on the whole, but the engraving on the gift box is not very noticeable. Unless you knew there was an inscription you would miss it. I feel that I will have to point it out to my son,or he won't see it

19 September 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Janet

Thank you for your recent order. The box is metal so it will reflect, especially in a certain light. We engrave every box the same depth and we feel that it's certainly noticeable, and readable.

Rated 5 out of 5 stars

Great Custom Cufflinks

I ordered a custom pair of cufflinks with the trans pride flag on them, they arrived within four days, and the products are very high-quality and I'm really impressed with the results.

29 September 2022

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