Back2 International Ltd Reviews 1,727

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff, especially during delivery. Many people appreciate the prompt and efficient delivery service, often noting that products arrived quickly and as arranged. The pricing is frequently mentioned as fair and competitive, with consumers finding great deals on high-quality products. However, some customers also noted issues with their orders, including receiving incorrect or damaged items, or experiencing problems with delivery addresses. A few people were dissatisfied with the communication regarding delivery dates and order acknowledgments, feeling they had to chase for updates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, praising the great prices and excellent service. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and superb... See more

Price

Clients share positive opinions on price. Many reviewers found the prices to be great, fair, and competitive,... See more

Order

Users describe ambiguous interactions with order. Some customers report excellent experiences, with prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Item still not received by person needing it, although ordered on 3.3.26. Sent to wrong address in error although delivery address clearly given. Little in the way of apology from the compa... See more

Company replied

Rated 5 out of 5 stars

Ordered new chair on Sunday night, had a phone call first thing Monday morning to see if they could deliver on Tuesday. The sales person was very helpful, has a few queries and the deliver was easy.... See more

Company replied

Rated 5 out of 5 stars

Great service, our place can be difficult to find and is often confusing for delivery drivers. The company phoned us up establishing exactly where they needed to go and upon arrival checked again... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service! I am just in the middle of moving into a new house and have been messed about with receiving the keys so I had a load of things and people outside awaiting deliv... See more

Company replied

Rated 5 out of 5 stars

Chair arrived quickly and at a great price Slight confusion as the assemble instructions inside the box implied there was a piece missing, but a quick call to Back2 clarified that there wasn't and al... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, a small problem was resolved very efficiently (often you only really know how good a place is until something goes slightly awry). A very fair price. Would use again.

Company replied

Rated 5 out of 5 stars

I ordered a computer chair and found the website really easy to use. The reduction on the chair I purchased was amazing. From placing my order to receiving a call and confirming what day best suited f... See more

Company replied

Rated 5 out of 5 stars

We ordered HÅG Capisco 8107 Chair w/ Headrest - Paloma Dark Green 05851 - Silver Base £1,199. It arrived not quite as imagined but 100% special thanks to Back2 and Harvey Kempton for making good. Fl... See more

Company replied

Rated 5 out of 5 stars

Great service. Able to try out the chairs at the showroom. Delivery as arranged with a small delivery window as requested. Helpful in dealing with post delivery Qs, quickly and without problems.

Company replied

Rated 5 out of 5 stars

The chair I ordered was an ex-demo model, and the staff were not happy with some scuffs on it so supplied a new one, which was remarkable service.

Company replied

Rated 5 out of 5 stars

Great online shop and expedient delivery service. I am very pleased with the excellent Okamura Contessa II office chair which is now an essential part of my home office as a full-time remote w... See more

Company replied

Rated 5 out of 5 stars

Back2 is excellent. I was able to try several seats in the showroom and then buy online. Delivery quick and painless. Superb.

Company replied

Rated 5 out of 5 stars

The chair arrived safely and faster than expected. The product delivered was accurate to what was ordered, so successful!

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Rated 5 out of 5 stars

Great pricing, fast delivery (except from the courier sending one chair to the wrong depot!) and hassle free ordering.

Company replied

Rated 5 out of 5 stars

Super efficient - they rang an hour after I ordered to see if they could deliver my chair straight away. Good prices too.

Company replied

Rated 5 out of 5 stars

Ordered a Herman miller office chair, which was competitively priced and promptly delivered. Excellent communication throughout and the item was delivered fully assembled.

Company replied

Rated 5 out of 5 stars

Great service, quick delivery, best price and a fabulous new chair. Thank you!

Company replied

Rated 5 out of 5 stars

Best deal out there for an Aeron desk chair. Fast delivery. Comes assembled.

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Rated 5 out of 5 stars

Excellent Service, delivery was prompt, and delivery guy Nikola was exceptionally good, he ensured my equipment was handled with care. Overall, it was a delightful experience.

Company replied

Rated 5 out of 5 stars

I've used Back2 for years and they alwasy delivered great service.

Company replied

Rated 5 out of 5 stars

Delivery was very quick, very efficient and the driver was extremely responsive

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Rated 5 out of 5 stars

Efficient and helpful delivery, with some very helpful advice

Company replied

Rated 5 out of 5 stars

They did an amazing job on my car. Great communication. Came on time and didn't overcharge. I recommend them to my mum for some work too. Highly recommend!

Rated 4 out of 5 stars

Purchased Herman Miller Verus chair, great price at Back2. I scored 4/5 due to the best price I could find on the market. subtracted 1 point because I felt communication could have been better for arr... See more

Company replied

Rated 4 out of 5 stars

Good product at a reasonable price compared to other options available, and it arrived very quickly. The only negative was that there were no instructions included - just a piece of paper with a QR co... See more

Company replied

Rated 4 out of 5 stars

It was good to go and see the chairs and try them out. This was very important to me, you have to know how they feel & move. But the showroom is very small and I had hoped to see more chairs before m... See more

Company replied

Rated 1 out of 5 stars

My overall experience with this company has been disappointing. After purchasing a chair, I received no updates for two weeks and had to chase them myself, only to be given next-day delivery wi... See more


Company details

  1. Office Furniture Store
  2. Furniture Store
  3. Office Supplies Store
  4. Office Equipment Supplier
  5. Office Supply Wholesaler

About Back2 International Ltd

Written by the company

Shop Back2 Office Chairs & Desks

Shop Sit-Stand Desks

Shop Herman Miller Chairs & Desks

Shop HAG Capisco Chairs

Shop Humanscale Chairs

Shop RH Logic Chairs

Contact Back2


About Back2.co.uk

Back2 is an authorised dealer of many world-renowned office furniture brands, such as Herman Miller, Humanscale, HAG, RH, Okamura and many more. We are the UK's leading supplier of ergonomic office chairs for the home and the workplace. We also supply the best range of standing desks from Lavoro to Nowy Styl.

For over 30 years, we have helped home offices and companies of all sizes by providing ergonomic chairs, standing desks and DSE assessments. This result has been proven to cut down the cost of work-related absence caused by poor ergonomic setups.

Whether you are looking for Herman Miller, HAG, ergonomic, or desk chairs, explore our range of products today. We also provide the best range of desks and chairs for children to help them study in the correct posture.


Why Choose Back2.co.uk?

Authorised Dealer

We are an authorised dealer of Herman Miller, HAG, Humanscale, Okamura, RH, Lavoro, Luxy, Moll and many international brands that promote ergonomics and wellbeing.

Fast Delivery

Most of our products are in stock and ready to ship anywhere in the UK by either our in-house delivery or third-party couriers, so you will get your item within 1-14 days.

Price Match Promise

We know we have the best online prices on all our popular products. If you find it cheaper elsewhere, we promise to match the price or make it cheaper.

Sound and Friendly Advice

All our staff are trained in display screen equipment and have years of product knowledge. We can advise on what chairs would work for you and what would help with your posture.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nice chair!

I like the chair! It helps with my back pain.

6 June 2025
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Reply from Back2 International Ltd

Your feedback means the world to us! We are so pleased to know that you’re happy with our product. Thank you for being a loyal customer—we look forward to continuing to exceed your expectations!

Rated 5 out of 5 stars

I would highly recommend this service

I would highly recommend this service! I am just in the middle of moving into a new house and have been messed about with receiving the keys so I had a load of things and people outside awaiting delivery. Their driver Harry tried his most to deliver while calming me down on the phone and managed to get it in with a neighbour while we sort out the mess. Friendly, kind, thinking outside of the box Harry is more than just a delivery driver he was amazing!

20 May 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our product. Your satisfaction means the world to us, and we appreciate your support!

Rated 5 out of 5 stars

I've used Back2 for years and they…

I've used Back2 for years and they alwasy delivered great service.

9 May 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

First class service.

First class service.

2 May 2025
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

First class service

Ordered a Herman miller office chair, which was competitively priced and promptly delivered. Excellent communication throughout and the item was delivered fully assembled.

28 April 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Brilliant all round

Brilliant all round. Fantastic chair and delivered quickly and without hassle. Thoroughly recommend.

23 April 2025
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

Great service

Great service. Able to try out the chairs at the showroom. Delivery as arranged with a small delivery window as requested. Helpful in dealing with post delivery Qs, quickly and without problems.

23 April 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Standing Desk

Harry built a standing desk for me and was quick, communicative and friendly. Would definitely recommend.

22 April 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Excellent Service

Excellent Service, delivery was prompt, and delivery guy Nikola was exceptionally good, he ensured my equipment was handled with care. Overall, it was a delightful experience.

14 April 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Great service

Great service! Chair dispatched and delivered quickly to NI and arrived in perfect condition. Would not hesitate to use Back2 again in the future.

7 April 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

second time i've bought from Back2

second time i've bought from Back2, great service

The liike table is a bit tricky to assemble but the delivery is great, they don't use a courier and come deliver the items themselves, very good service 10/10

4 April 2025
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect service and delivery

Perfect service and delivery, Proactive and on time. They have called me twice to advise that I had booked something online incorrectly and to fix it for me and process a refund. I am also very happy with my chair. Harry, who delivered the chair for me, was great!

31 March 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Good chair

Good chair, good price, delivered on time and in good condition

18 March 2025
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

Delivery and building

Harry built the table and chair very quickly, and showed me how to use the chair . Harry is very friendly, punctual and managed to get the job done within arriving time.
Thanks

4 March 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Great chair and great service

Ordered a chair on Saturday, and the chair was with me Tuesday morning. Really impressed with the turnaround and the customer support team who called and emailed to let me know when we would receive it. Thanks!

4 March 2025
Unprompted review
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Reply from Back2 International Ltd

We're so grateful for your kind words! It means the world to us that you had such a positive experience. We'll be sure to share your feedback with the team. Thank you for choosing us!

Rated 5 out of 5 stars

Great customer service

The company kept me updated about my delivery and Marco my installer called on the delivery day. He was very polite and friendly. He spoke to me about the delivery abd gave me an E.T.A. He even updated me when he was 5 minutes away. He arrived on time, btought in all the delivery then installed everything and showed me how to operate the desk. He put the furniture where requested and took the packaging away. He was polite, helpful and super efficient. Great customer service Marco! He really troed hard to put the customer first, thank you!

19 February 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Marco delivered my daughter’s chair

Marco delivered my daughter’s chair. He was fantastic and even though he had had some issues with his deliveries that day he was still amazingly positive and helpful. My daughter is very happy with her chair and has helped her study more comfortably 5 stars

12 February 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Experience from better times

I ordered the chair on Friday, it was delivered by Harry first thing on Monday!
I haven't dealt with a service that works this well since the beginning of the pandemic. They reminded me of a time when people were kind and things went smoothly.
I will recommend them and buy from them again.

20 January 2025
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

I placed an order last Friday and got…

I placed an order last Friday and got an email confirming my address earlier this week on Monday. The chair arrived yesterday and was delivered by Nikola. Very happy with the purchase so far. :)

21 January 2025
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect chair

Helpful, quick delivery, good communications, excellent product.

15 January 2025
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Reply from Back2 International Ltd

We're so grateful for your kind words! It means the world to us that you had such a positive experience. We'll be sure to share your feedback with the team. Thank you for choosing us!

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