Babyshop.com  Reviews 

I have placed an order more than 10d ago. The payment went through immediately. The UPS label was created 2d after the order and payment and for over a week now UPS status says...we're waiting for your item. This is frankly speaking a ridiculous service. Send an email to their support and received a very vague reply two days later. I would avoid ordering from here again I reckon. Will wait for their response and will probably need to revert the payment from my bank

Oh god, really wish I'd seen these reviews prior to order. Have had one uneventful purchase previously and pleased with items, but on this occasion I have been charged >£92 for import to the UK on an order of just over £160. This includes a hefty UPS fee in addition to UK import charges. The company seem to threaten a significant charge if parcel return for unpaid fees, and after reading reviews of delayed payment for returns I decided to pay the import fees and hopefully at least have something to show for it, but feel pretty stung by it all and won't be ordering again. I accept the company mention there may be charges but as a consumer I feel there was no way of me knowing just how high these would be.

They have a good selection of kids clothing and I've been a long time loyal customer. Orders are delivered reliably and on time.

But beware of their return shipping policy - they charge EUR 20 for return shipping! What's even more, even if you're returning items in one shipment, but they are from multiple orders, you're forced to pay return shipping multiple times, which is outrageous!
Customer care is dismissive and refuses to reimburse.

Purchased a pair of shoes for my son on Thursday because it was the best deal. To my mistake I didn‘t read the Trustpilot review and now I‘m wondering how long will I get any confirmation or should I better contact my credit card to cancel due to scam. Anyways, I never received confirmation e-mail on my order since purchased and have Waited over till Sunday and this morning (Monday) wrote an e-mail within the opening hours and never got a replied back. Beware the deal is good but reliability is apparently less then 0. The reply here seems to be always „wrote us an e-mail so we can solve the problem“ well I did and no replied.

I made an order on 16th jan and my order number is 1147120
You provided me a discount code:G5B36K9
After entering my card details and press pay you charged non-discounted price automatically.
This is an unacceptable practice.
Either adjust the card payment I just made to the discounted price of £117.30 including shipping and fees or cancel the order immediately and give me a full refund.

I rather we can solve this now rather than having to issue a chargeback from my credit card or take this to the small claims court.

Never got any response back from them. It seems like they only reply here.

I don’t understand all these negative reviews. I placed an order for three items on 07/01/26 and I received ups delivery on 14/01/26 all three items nicely packaged; my order was below thresholds for uk tax. Couldn’t be happier as these goods were sold at such a good price and salopettes; merino wool trousers and ski gloves are of better performance. Also forgot to add, many claim they didn’t get order confirmation, my confirmation came through immediately and the tracking number 2 days later once it’s been registered with the courier. When looking up the site domain, this shop may have been alex&alexa before, if so, I’ve ordered plenty of times from that website with no problem. Just wanted to raise awareness as I was contemplating placing an order based on reviews here, but the thematics suggest it’s pretty much around tax which everyone should be aware of by now.

The clothing is great. However, the front page offers a national flag and implies it has UK postal options. It offered free postage for a large order. I went ahead. Only after I received a note from UPS saying I was liable for import costs did I find buried in the website a note about import duries and carrier costs. UPS charged a £35 handling fee on top of any import duries. Completely outrageous.

The website looks like it is a British business where you wouldn't expect to pay hidden custom duties - smooth integration, prices in GBP etc.

The shop fails to clearly state that there are taxes/duties and only relies on the message from UPS integration, which uses smaller font size than the rest of the website.

Targeting British market, you must do better job adjusting your website to avoid confusing customers.

Ok I was so scared to not receive any order confirmation email and found many reviews here say negative feedbacks, but they just sent me my order 2 days later and it arrived just smoothly… so i think it depends on the season. This time it was totally fine for me.

Another user described the problem very well this shop is not transparent about shipping costs - in my case APPARENTLY it was 33 pounds. I am willing to pay that but another mistake of the shop is sending my parcel as CASH ON DELIVERY and UPS is impossible to get in touch with, so the parcel is stuck in Luton. Impossible to reach to Babyshop as well. No idea what is going to happen to the parcel or the money I wasted. I wish I never made this purchase what a waste of time in CHristmas holidays

Edit - Upon paying for the customs I noticed that couple of items were missing from the parcel and babyshop had sent me an email regarding this and also they returned me the customs I paid on my card it seems.

They just need better communication and possibly a system service designer to work with them

I paid 100€ for an order (#1023935) and never received any order confirmation, shipping information, or response from customer service.
I contacted Babyshop several times but got no reply.
At this point, the experience feels very unreliable and concerning. I expect either a proper update on my order or a refund.

Completely mis-selling to UK customers. Purchased a number of items in the Black Friday sale and have since received an email from UPS to request a payment of over £60 in customs charges to receive the items!

I've since been back in to see if this was mentioned anywhere prior to ordering and it wasn't - you have to scroll down in the FAQs (not signposted at all when you are placing an order) to find any mention of customs charges!

The company's responses to previous reviews say they let people know they're delivering from Sweden - this is NOT transparency. You need to make it clear that there are fees applicable, there isn't any indication when placing an order that extra fees will be requested on delivery (or a £50 charge will be incurred for return of parcel to babyshop).

This practice is not complaint with EU legislation which states that you must make it clear upfront if any additional charges may be incurred and include all taxes in the price you display.

I've emailed them but had no response as yet, I'll be reporting through the European Consumer Centers Network if I don't hear back and/or don't receive a refund for the charges in full.

Despicable ethics - AVOID!!

This company is a bunch of CROOKS. I purchased $65 worth of hats online (I reside in PA, USA), checked out normally, and UPS upon delivery was charging me $170 to receive my order. I refused the shipment because I didn't have $170 handy to be spent on $65 worth of kid hats. UPS advised it would be returned to sender. Now Babyshop is informing me they will be charging me a $90 fee for "Adminitrative logistics" for the refused shipment, and the refund of my order will take a long time because "returns come in bulk, and need to be reviewed". I am furious to not have my order, and be charged fees. I told them they need to be transparent during checkout for potential additional tarrifs and fees and not bury that in fine print on their website where NO customer is looking before they order anything online.

The brand Kuling that they sell is a total scam. Quality is rubbish.
The return shipping cost is too high which deter you from returning.
The response time of the customer service is three days, much longer than other shops. They rather offer discount instead of receiving their shitty products back. They closed one of my cases without resolving any problem.

The worst. Ordered shoes for my daughter in the wrong size. Mailed them I wished to cancel straight away. Wasn’t possible, informed me that I would have to order a new pair anf return shoes on arrival.
No return label was included and no straightforward guidance on site.
After reading a rather long and obscure return policy provided by chat bot. Turns out they charge flat fees per item for the return and since we live in Norway outside the EU I would have to processs w toll papers incurring extra charges. Such a hassle. Babyshop sucks big time.

I have placed an order yesterday (17/12/25) and have not received an email confirmation. I have checked my spam/junk mail. I have even emailed the company but no response. My order number is 1000441. I need to know if my order has been received and it will be processed and send out to me.

There is another children’s shop called babyshop, and I’m really wondering if many of these negative reviews are for the wrong company. I was nervous to purchase from babyshop.com after seeing these reviews especially as they don’t offer PayPal as a purchasing option. But I have now made three orders from babyshop and couldn’t be happier. Their prices are very competitive, all items authentic, and I receive the orders very very quickly even though it’s international. Their customer service is also good and they have always got back to me within a couple of days. Thank you babyshop! :)

Received no confirmation email after putting through an order, but money left my account immediately. I bought snowboots for a trip after Christmas for my toddler. I bought them based on their delivery time frame of 3-8 working days - which meant I'd have them before Christmas. I've contacted the shop twice by email asking if the order has been received/sent. The boots will be of no use to me after Christmas, and so asked to cancel my order if it hasn't been shipped yet as the order was put through days ago. Still no response. I can see customer service responds here but not to emails - so decided to leave a review. Can you please respond to me? Terrible customer service that I have resort to this.

Had absolutely no issues with this website. Delivery arrived on time within the timeframe advised. All items correct and well packaged.

I ordered a baby nest and didn’t receive any tracking for a number of days after. I decided I no longer wanted to take the risk of going ahead with the order after reading all of the poor reviews online. I requested the refund prior to the product being dispatched but didn’t receive any response until after they decided to send the item. I was told they couldn’t offer a refund due to a “ glitch in the system” but I was welcome to return the item. Very poor customer service and an infringement on consumer rights.