Excellent customer service from start to finish when I had an issue with the pushchair. Bethany from the team was incredibly helpful, responsive and understanding throughout the whole process, and the... See more
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Worst bed ever used thrown in the recycling, whoever has designed it doesnt have a clue on how to build a good cot bed. Really flimsy and really difficult to build. I wouldn't recommend.
We purchased a 2nd hand Babymore Eva Cot but some key parts were missing including the drawer. Contacted Babymore directly. Debbi responded straight away and arranged for the missing parts to be dispa... See more
Company replied
The air glide crib has been a game changer when it comes to our baby’s sleep, he settles so much better than a traditional Moses basket, or next to me which was much too big for a newborn. When we req... See more
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Company details
About Babymore
Written by the company
Shop Cribs
Shop Cot Beds
Shop Nursing Chairs
Shop Nursery Room Sets
Shop Pushchairs
Shop Car Seats
Shop Mattress
Babymore, a renowned nursery brand and leading supplier of baby products. Our vision is to create unique, stylish designs that are expertly crafted with the utmost care to help families start their new journey together.
With changes in lifestyle, technology, safety and fashion, Babymore products meet the diverse needs of parents seeking convenience, style and value.
Designed in the UK, through research and our own invaluable experience as parents, Babymore offers a wide range of innovative award-winning products, from cribs, cots, cot beds, nursery furniture and complete room sets, to pushchairs and car seats.
The Babymore collection embraces traditional timeless designs as well as the latest trends so that whatever your requirements, we have everything you need for your precious bundle from birth and beyond!
Contact info
United Kingdom
- 02034755588
- customerservices@babymore.co.uk
- babymore.co.uk
3.8
Great
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Reply from Babymore
Dear Dragan, thank you for the review, our apologies for the issue you've experienced, and all the confusion. You informed us the Klarna refunded your order, upon further checking, your order was refunded on 21st Oct, please do check with Klarna, if the funding has not be processed.
Kind regards,
Babymore
Great product and fast delivery
25 September 2023
Reply from Babymore
Thank you for your feedback! We're really glad to hear that you're happy with our product and delivery service.
DO NOT USE!
DO NOT USE!
We have unfortunately had the same experience as Tessa below.
Both and cot and changing table turned up damaged. The cot is so bad the inside rods holding the sides together were snapped and the changing table was smashed along the edges.
Babymore wouldn’t replace as they said the next one would likely arrive damaged too, so had to refund! Couldn’t collect for over a week, waited in all day and no-one arrived to collect. Had to rebook collection for another weeks time, and again no-one arrived to collect!
It’s now 2 days later and they still haven’t managed to set a third collection date or sort out what’s going on. Refusing to refund until it’s collected which they seem unable to do. I’ve called them several times each day, sent a complaint email and nothing.
So stressful and our baby is due in 3 weeks time.
The worst customer service I’ve ever come across, at a time when we really don’t need the extra stress.
Update- even after collection it took over 2 weeks and chasing for the refund as Babymore did not update supplier that the items had been collected.
20 October 2023
Unprompted review
Reply from Babymore
Dear Ak47, Thanks you for your review, our apologies for the delivery experience by third party courier, we working very hard to improved the service level, however, due to bulky and heavy nature of parcel, there is very limited services available, such damage often repeat vie the same route, which we could not prevent likely damage took place again. Apologies again for the poor experience, and full refund was processed for your order.
Regards
Babymore
Excellent customer service!
9 October 2023
Unprompted review
Reply from Babymore
We're delighted to hear that you had an excellent experience with our customer service! If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again.
What a beautiful pram/pushchair compact…
What a beautiful pram/pushchair compact and stylish sleek looking just wow 😯 so in love 🥰
27 September 2023
Reply from Babymore
Thank you for your heartwarming feedback! We're thrilled to hear that you find our pram/pushchair both beautiful and stylish. We are delighted to have provided a product that you love. If you have any more comments or questions, feel free to reach out. We appreciate your support!
Easy too order
Easy too order, and very prompt delivery ordered on the sunday delivered by Tuesday morning excellent service
26 September 2023
Reply from Babymore
Thank you for taking the time to share your feedback. We really appreciate your kind words, and are very happy that we've delivered a great customer service. We look forward to serving you again.
Great cot and mattress
Great cot and mattress. Excellent quality and really good value for money. I was delighted by the speed of despatched and communications from Babymore. Customer services were amazing when I provided wrong delivery address!
22 September 2023
Reply from Babymore
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our cot, mattress, and the overall quality of our products. It's great to hear that our service and communication met your expectations. We appreciate your feedback and are always here to assist.
Beautiful cot
Arrived quickly, looks beautiful and does not take up alot of space. Great price and very easy to assemble. Could do with putting at least 3 Alan keys in there because it losts it's shape and edges early on and didn't work as well I needed to use ones I had at home from previously ordered items.
14 September 2023
Reply from Babymore
Thank you for your positive review! We're thrilled to hear you had a great experience with our product. Thank you for your feedback regarding Alan keys, we're taking note to enhance their durability in the future. If you have any further suggestions or if there's anything else we can do for you, feel free to reach out. We look forward to serving you again!
Beautiful cot exactly as pictured
Beautiful cot exactly as pictured, fast delivery, amazing quality.
20 August 2023
Reply from Babymore
Thank you for sharing your review. Your satisfaction with our product is our highest priority, so we're delighted to hear we delivered a good experience. Looking ahead, we're excited about the possibility of continuing to meet and exceed your expectations in the future.
Excellent service and good product
Excellent service and good product , I really love my items. I recommend you to all friends and family members.
30 August 2023
Reply from Babymore
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our product and service. Your generous feedback is highly appreciated. We look forward to serving you again in the future.
Lovely looking product
Product is good
Only Communication issues regarding delivery and order information.
23 August 2023
Reply from Babymore
Thank you for your review!
I am really amazed with the customer…
I am really amazed with the customer service for trying to help as much as possible but the waiting time for the items take forever I guess it’s the shipping to blame but they should not use them so if you want to buy from this company I would rate them 5 stars but you should not trust the 2/3 days for shipping as it takes forever
25 August 2023
Unprompted review
Reply from Babymore
Thank you for taking the time to share your feedback. We apologise for any inconvenience caused by the carrier service. We are actively working to improve this aspect of our service to ensure our customers receive the best experience.
Great product
Great service. Ordered late Thursday and delivered Monday. 3 in 1 buggy is really good and sleek.
3 August 2023
Reply from Babymore
Thank you for your feedback!
Great service
Fairly straightforward purchase. Quick delivery. Item of excellent quality. Cannnot fault service
14 August 2023
Reply from Babymore
Thank you for your review!
Great customer service
I ordered a drop-side cot bed and accidentally put two pins in the wrong way, which resulted in them snapping when I tried to use the drop side. I got in touch with Babymore explaining the situation, who said they would send me 2 new pins free of charge with quick delivery. I’m so grateful for their help as it means I will only need to replace the pins and reattach the drop-side, rather than dismantling and rebuilding a whole new cot.
21 August 2023
Unprompted review
Reply from Babymore
We're glad to hear you're satisfied with the purchase! We look forward to serving you in the future.
I email the team regarding an issue…
I email the team regarding an issue with pushchair, spoke to Peter Simmons, whom was more than happy to help and really put time and effort in a resolution. The team were able to offer a replacement, and ensure I continue enjoying my purchase.
Thank you very much, you have made our little babygirl very happy :)
7 August 2023
Unprompted review
Reply from Babymore
Thank you for your feedback!
Excellent customer service
Two pieces of a drawer didn’t align correctly so I emailed asking for replacement parts. The cot was a gift bought a long time ago for a baby shower so was definitely out of warranty, but the customer service team sent replacement parts free of charge. Very happy with the service!
12 August 2023
Unprompted review
Reply from Babymore
We're glad to hear you're satisfied with the purchase! We look forward to serving you in the future.
Reply from Babymore
Thank you for your review!
Reply from Babymore
Thank you for your feedback!
First class customer service
First class customer service from Babymore.
I contacted the company regarding a problem we were having with the seating unit on our Memore pushchair. Peter was extremely helpful, and a pleasure to deal with. He investigated the problem quickly, and although the pushchair was out of warranty he offered to send out a replacement seating unit to us with no charge.
We have been really happy with our purchase from Babymore, and this very positive customer service experience has made us even more happy to recommend this company highly.
6 July 2023
Unprompted review
Reply from Babymore
Thank you for your feedback!
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