Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
Company replied
Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Babyandchildstore website was easy to…
Babyandchildstore website was easy to order from. I wanted some advice about a couple of pushchairs so I rang their customer service team and a lovely young lady talked through the options with me. I ordered a pushchair and car seat system which arrived within 2 days. I was updated throughout with emails with the tracking details on. I won’t hesitate to buy from them again and in fact I have recommended babyandchildstore to all my nct friends! Thank you babyandchildstore for your great service!
25 October 2025
Reply from Baby and Child Store
Dear Olive
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Damaged and dangerous furniture.
Damaged and dangerous furniture.
0 star. I am left almost £500 out of pocket, a house full of damaged furniture and boxes.
When ordered, the items arrived within 12 days. However furniture arrived damaged in many parts, as well as a faulty batch wardrobe that wasn’t prepared correctly.
Poor customer service, no resolution almost month in to dealing with them.
4th delivery attempt and replacements keep arriving faulty/damaged.
I wouldn’t have these items for free, pose a real risk to people installing let alone babies and toddlers.
I am absolutely disgusted with the level of service we have received. I don’t doubt you will reply to this review saying you’ve ’’sent out replacement parts’’ or words to that effect, just to try reenforce your poor customer service.
Left extremely disappointed as well as out of pocket.
25 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Michael
Thank you for your feedback and we are truly sorry that your furniture order arrived damage. We also accept that there have been issues with replacement parts that were sent to rectify this.
We understand that a manager has been working with you in order to get the issue resolved and hopefully this has been to your satisfaction
Please don't hesitate to reach out to us if we can assist further
Kind regards
The Customer Service Team
Takes longer to be delivered.
Delivery time scales are completely off. Customer service isn’t good, i’ve emailed multiple times asking when my order will be delivered and get different answers from different people.
Have since updated my review as Chris from customer service made sure my pushchair got to me as soon as he could.
23 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Maycie
Thank you for taking the time to provide your feedback and we are sorry to hear that there was some confusion regarding delivery. We understand that a manager has been in touch to apologise and the item has been succesfully delivered
Please don't hesitate to contact us if we can be of further assistance
kind regards
The Customer Service Team
Great website and straight forward
Great website and straight forward, speedy delivery and I received updates on my shipping
13 October 2025
Reply from Baby and Child Store
Dear Sharon
Thank you for taking the time to post your review and we are pleased to hear that you were happy with the shipping and overall process
Please don't hesitate to contact us if we can be of futher assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Nichola
Thank you for taking the time to post your review and we are pleased to hear that you were happy with the service,
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Service was great
Service was great! Requested earlier delivery and it was managed well. Product was stunning.
17 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Julie
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the process
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Mandy
Thank you for your feedback and we are pleased to hear that you werer happy with the experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Kirstie
Thank you for your feedback and we are pleased to hear that you like the item purchased and that it arrived quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Lilia
Thank you for your feedback and we are pleased to hear that the items arrived quicker than expected
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Cecilia
Thank you for your feedback and we are pleased to hear that the items arrived on time and in good shape
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordered on 2nd sept and it’s now 2nd…
Ordered on 2nd sept and it’s now 2nd Oct no update on delivery date after emailing company the emails received are not very clear !
2 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Clare
Thank you for taking the time to provide your feedback and we are sorry to hear that you are not happy with the delivery schedule. We can see that the delivery timescale selected takes this up until the end of this coming week but the items are due for delivery on Monday and that a member of the management team has been in touch to explain the delivery process with the courier.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I am very happy with my item
I am very happy with my item, will order again, only problem I had was the delivery was slow as it took longer to come than what it says.
15 September 2025
Reply from Baby and Child Store
Dear Nicola
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the item. We do apologise that the item was delivered one day over the delivery timescale. This has been fed back to our dispatch team.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Brilliant company with genuine customer care
Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other companies would likely do. Would recommend them to any parents. Thank you!
25 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Leah
Thank you for your feedback and we are pleased to hear that we were able to assist.
Please don't hesitate to contact us if we can be of further assistance
Kidn regards
The Customer Service Team
Fabulouscarry cot for ou and about service came quickly and…
Fabulous service came quickly and packaged well my daughter is over the moon with carry cot
12 September 2025
Reply from Baby and Child Store
Dear Mrs Dixon
Thank you for taking your feedback and we are pleased to hear that you were happy with the product and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Thank you for taking your feedback and we are pleased to hear that you were happy with the pricing and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
The best prices with real discounts…
The best prices with real discounts plus amazingly fast delivery! Thanks
10 September 2025
Reply from Baby and Child Store
Dear Mitko
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the pricing and service. Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Anju
Thank you for your feedback and we are pleased to hear that you are happy with the product.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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