Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Reply from Baby and Child Store
Dear Thomas
Thank you for taking the time to post your review and we are pleased to hear that the delivery was on time.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I put the wrong postcode on the order…
I put the wrong postcode on the order and Lauren was very prompt and efficient about changing it. DPD were useless at delivering, I waited in from 2.30 pm on Saturday for them to turn up, they said they were delayed and would deliver before 8pm so I cancelled going out, they never turned up. So had to take Monday morning off as leaving in a safe place was not an option even though I had put it on the order . Didn’t realise it was flat pack ! Mine you I hate the internet and mail order. It was a Christmas present for my granddaughter, my daughter chose. I would have paid twice the amount to buy from a local shop. Apologies probably not what you wanted to hear ! All the best
19 November 2025
Reply from Baby and Child Store
Dear James
Thank you for taking the time to post your review and we are sorry to hear that you had problems with the courier. We will feed this back and discuss the issues with them.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordering was easy and delivery was on…
Ordering was easy and delivery was on time. Product hit the spot!
28 October 2025
Reply from Baby and Child Store
Dear Jerry
Thank you for your feedback and we are pleased to hear that you found the ordering process easy
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Susan
Thank you for your feedback and we are pleased to hear that we could get this to you quickly at a good price.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Hi Yaseen
Thank you for your feedback and we are pleased to hear that we could get this to you quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great cot bed and chest of drawers
Easy to navigate and easy ways to pay
10 November 2025
Unprompted review
Reply from Baby and Child Store
Dera Natalie
Thank you for taking the time to post your review and we are please to hear that you were happy with your purchase of the Kiddy Softmuff
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Fantastic website at very competitive…
Fantastic website at very competitive prices - very fast delivery and really impressed with the service received.
30 October 2025
Reply from Baby and Child Store
Dear Amy
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the overall service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Baby & Child offer great value for…
Baby & Child offer great value for money which is always so important. On top of that they were so helpful before placing the order confirming stock and delivery lead times. Once I place the order they ensured it arrived as promised. I would recommend them 100%.
5 November 2025
Unprompted review
Fantastic! Easy to navigate website
Fantastic! Easy to navigate website. Clear descriptions and even more money off from using the 5% sale code even though the furniture was already on sale. Simple payment method by using my existing Amazon account. Thank you!
5 November 2025
Unprompted review
Reply from Baby and Child Store
Dear Laura
Thank you for your feedback and we are pleased to hear that the item arrived quickly.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Quick delivery not yet opened as it’s a…
Quick delivery not yet opened as it’s a Xmas present
28 October 2025
Reply from Baby and Child Store
Hi Pauline
Thank you for taking the time to provide your feedback and we are pleased to hear that your item arrived on time. We hope that your little one likes their present
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Perfect first time experience
Bought a Cybex car seat, it was the best price I found online. I was tempted to use the free delivery, but based on comments on here it I decided to pay for the delivery and as a first time buyer, got 5% off so worked out well.
Delivery was quick, got it pretty much the next day.
My first time experience was absolutely great and I will definitely recommend
23 October 2025
Reply from Baby and Child Store
Dear Olayinka
Thank you for taking the time to provide your review and we are delighted to hear that you were happy with your first experience buying from Babyandchildstore.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazinginly helpful We thought there was an issue with the…
We thought there was an issue with the electric baby chair I contacted baby and child store via email and everything was resolved with in 48 hours
28 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Karen
Thank you for your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Item exactly as described and arrived…
Item exactly as described and arrived really quick!
19 October 2025
Reply from Baby and Child Store
Dear Erin
Thank you for your feedback and we are pleased to hear that you were happy with the item and delivery
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordered a furniture set
Ordered a furniture set. Was delivered quickly and within the timeframe. My husband put it up and it looks perfect for our little girls arrival. The mattress that came with it also feels very comfortable. Will order from here again.
25 October 2025
Reply from Baby and Child Store
Dear Jess
Thank you for taking the time to provide your review and we are pleased to here that you are happy with the furniture that you ordered along with the mattress.
please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazing quality furniture set at the…
Amazing quality furniture set at the best price I could find. Great delivery to room of choice aswell. Have ordered some more bits from here
14 October 2025
Unprompted review
Reply from Baby and Child Store
Dear Sam
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great experience with…
Great experience with Babyandchildstore, first time using the site which was easy to navigate and the prices were very competitive. We went with the Silver Cross Cove which is excellent and the delivery and information was spot on, free gift also included as an added extra.
26 October 2025
Reply from Baby and Child Store
Dear Summer
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the Silver Cross Cove and the overall service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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