Azendi Jewellery Reviews 

Just popped into the Leeds branch this afternoon and had an amazing experience! I’d taken a necklace of theirs which I had allowed to get tangled so much i just couldn’t fix the chain myself and just hoped ( cheekily) they might be able to help. I also took a necklace I’ve had 3 years but hardly worn when I found the chain snapped.
The very kind lady ( I think she may have been called Janet but I’m so sorry im not sure) took both necklaces and my details and said she’d see if anything could be done but that it was doubtful.
She rang me a couple of hours later to say someone from head office had authorised a new chain for the one broken and that she had managed to untangle my other chain and I could collect both!
This is customer service above and beyond . I’d like to acknowledge this as sadly it’s quite rare these days and it really made my day . Much appreciated.

My dad bought my 87 year old mum a ring in May 25 from the Beverley store for her birthday. The pearl fell out and she took it back 2 Aug 25. She only wears this ring when she goes out which is once a week, if that depending on my dads health (he is 92). They told her she would have to pay for the repair as she did not have the receipt with her. We called the store after this visit to see if they could check their till books as we knew it was bought cash on 16/5/25 pm but they said they had no records of any cash sales since Sept 24. We have since found the cash sale receipt and I now intend to go into the store to try and resolve this matter. My mum is very upset about this whole experience, firstly about the faulty goods and secondly about the poor customer service. This is the 1st time shopping here but will not be returning or recommending.

Great customer service The earings I wanted were out of stock on line I left my email address to be notified when they would be back In less than 24 hours I had am email to say York store had one pair in stock if I wanted them Ruth sent me details to order and pay and a couple of days later they arrived Beautifully packaged as always In fact I'm so pleased with them I. ordering the matching pendant

Fantastic service in the Leeds store today. Very friendly, helpful lady (I think she might have been the manager from our conversation) who helped me choose a gift. Very knowledgeable of the range and happy to let me take my time. There was no pressure to buy. The shop in Leeds is lovely and very well laid out. I will definitely be back!

Lovely helpful staff. No pressure selling, just a great shopping experience. Shop had lots of unique stock at various prices. Will definitely return for another purchase.

The best customer service I have ever received 🙌

I was greeted and I got what I came in for and more I loved my experience and I love my new ring!

Very disappointed, earings bought as a gift completely unmanageable, tiny clip release fastening, I could not unfasten them, my teenage granddaughter undid it with great difficulty. Causing injury to my ear.
Took it back to shop,assistant couldn't get it into my ear,and was very patronising about my problem.
Left without any real apology.

Really not worth wasting your money. Pay a bit more and get a better quality product.
I purchased a silver band ring , it tarnished terribly within a matter of weeks. It wasn’t worn daily or subject to any misuse. I returned the almost black ring to the shop and they agreed to send it to the lab to be tested. The result was it was replaced ‘ as a gesture of good will’ . Within weeks the same thing happened again, the ring is totally stripped of any silver colour.
I wish I paid more money and bought a better quality ring.

Took my wife’s earrings in yesterday to York branch Explained one broke on holiday In shower Didn’t notice earring missing till next day then had look around and found it in shower but section missing Must have gone down drain. The shop said they would phone Head Office ? and to call back later. When we returned they said they had never seen one broken like that After paying £175 I expected Quality . Have used shop several times before .All they suggested was I buy another single earring Not what I was expecting plus the fact they had gone up in price and wanted around £100 for a single replacement I suspect a fault in the making .Not a Happy Customer

Poor customer service. Three broken necklaces and no exchange given. Used to be great service but has completely changed recently. Won’t buy from them again. Quality needs improving.

It’s gorgeous jewellery for the price. I am a big fan! But it’s the customer service that gets the 5⭐️ from me. I have had a slight problem with a necklace and earrings set and both the York and Harrogate stores have exchanged the items with absolutely no quibbles. I certainly would recommend them and be making more purchases I’m sure!

The staff were so helpful I came to return a bracelet which kept coming lose .I've had the bracelet for a couple off years and didn't even have a receipt. But they found the item on the computer, and gave me the amount off any item in store as they did not make my bracelet any more .
The service was excellent.
They all went above and beyond.
I will be returning next year.

I love their jewellery but it is their customer service that sets them apart.
I have been a customer for many years now (~15 years in fact) and I still love all my Azendi pieces. However, what I really love is their customer service. I had a necklace chain that snapped - it was at least 10 years old, white gold and worn often. I contacted Azendi (not expecting anything but hoping for a suggestion for repair) and as a consequence sent it back to them. They repaired/replaced accordingly - and wouldn't accept a fee. I currently have a ring that has been poorly looked after (completely my fault as I have caught it far too many times) and again, they have accepted a return and will repair it for a small fee. Their communication has always been efficient and friendly whilst remaining professional. Highly rated in my eyes.

Superb service.
Ordered on a Thursday, despatched later on that day and arrived with me on the Saturday.
I ordered a large Heart of Yorkshire brooch to pin to my wraps, beautiful details and I will definitely be a repeat customer.

I ordered online this year and can't fault the customer service and speed of delivery. It was fantastic. I also love the fact that they provide a gift wrap service. The products themselves are beautiful. I bought the teardrop and snowflake mini pendant - they are very pretty. I will be a returning customer without a doubt. Thank you Azendi.

I love this jewellery store and I always visit the one in Harrogate especially as the staff are wonderfully polite and helpful! The jewellery is great quality at a reasonable price range and they have some lovely unique pieces. I would highly recommend!

I have recieved many pieces of Azendi Jewellery over the years, as gifts all for my partner. This Christmas the earrings are a disaster. The assistant did not explain the only way to put the earrings on was to push a one and half inch silver stick through your ear followed by an even longer chain then the hook. Selling jewellery with unconventional fittings should be explained at the time of purchase especially when selling to a man who doesn't wear earings! The assistant showed them on a stand - they looked pretty so he bought them. No exchange is possible - the assistant unhelpful bordering on rude. He has spent £100's in Azendi over the years including the Heart of Yorkshire Range, charm bracelets, as well as many earrings and necklaces. You have lost a good customer this Christmas.

I ordered a silver ring for my wife quite close to Christmas, unfortunately it got to 22nd of December and it hadn't arrived. I called them and was answered immediately. The lady I spoke to recognised my name and the fact that I'd left a message for them on my order wishing them a merry Christmas. She organised for a replacement order to be sent out for Next Day Delivery. (later I cancelled this as my original order showed up!)

Really personal, and first class service. Beautiful piece of jewellery too. Order with confidence.

Gorgeous jewellery. Their website is a treasure trove of beautiful things. Highly recommended.