I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
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The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing!
Fast shipping, great packaging and amazing shoes! Absolutely loved it!
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi Greta,
Thank you so much for the love!
We’re happy to hear your order arrived fast, packed right, and that the shoes hit the mark.
Enjoy your new pair. We look forward to seeing you again soon!
Best,
Team Axel Arigato
Very disappointed
I purchased a pair of sneakers and received a shipping tracking number. The parcel was in transit when half way I got a notification to say that my parcel had been returned due to incorrect paperwork for customs. I received a refund but never the opportunity to re send the shoes. When I contacted customer support they told me to put another order in. By this point the shoes I wanted were no longer listed on the website. Very disappointed with the service.
8 February 2026
Unprompted review
Reply from Axel Arigato
Hi Elle,
We’re really sorry to hear about what happened with your order and we understand how disappointing it was not to be given the option to resend, especially since the sneakers were no longer available. This isn’t the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’re reviewing this internally to prevent similar situations in the future. Thank you for sharing your experience, as it helps us improve our processes.
Best,
Team Axel Arigato
I want to share my experience with this…
I want to share my experience with this company. I ordered three pairs of sneakers online. Overall, the website was pleasant and intuitive. I understand that the delivery was from abroad, so it took a few days. But the first thing that bothered me was that the courier Parcelforce express24 left the package at my door. He signed for me, and my name was even incorrectly listed on the delivery confirmation. . I also filed a complaint with the delivery service Parcelforce express24, but no one ever responded. When I saw the SMS notifications, I had to quickly get home because I was worried that the expensive package was sitting at my door or somewhere else entirely. Our apartment complex also has a concierge, so the courier could leave the package with him. And it would be safer. Thank goodness, the package was at my door. The box, in my opinion, wasn't very well packed; you could see the contents. It was tattered. Fortunately, everything inside was in order. All the shoes are very good quality and looked very presentable in their beautiful yellow boxes. After trying them on, I decided to keep one pair of sneakers and return the other two. I followed the instructions. By the way, I want to thank the company for including a free return sticker inside. A few days later, I received a notification that my return had been received. I was completely disappointed that they received only one pair of sneakers and would refund me for one pair. I wrote to the company that I had returned two pairs, and unfortunately, they told me they could refund the money for the one pair they received. I felt helpless, disappointed, and offended. I began to escalate the situation, mentioning that I had returned two pairs of sneakers. Fortunately, a few days later, the company decided to refund me for the missing pair. I am very grateful to the company for this. But I understand that free returns are entirely my responsibility. So free returns may not be as free as they seem. You need to understand this when ordering. I don't understand where in the chain the failure occurred, or why the company ended up receiving only one pair of the two I sent. This greatly mars my experience with Axel Arigato. And this was my first time, I really wanted sneakers from them. Unfortunately, next time I will think very carefully about ordering products from them online.
I'm taking off one star because I had to worry about this for a couple of weeks, and every time I put on the sneakers I had mixed feelings: on the one hand, I really liked them, but on the other hand, I remembered that I got into this unpleasant situation for which I might not get my money back.
21 January 2026
Unprompted review
Reply from Axel Arigato
Hi Oleksii,
Thank you for the thoughtful review and for the kind words about our sneakers. We’re really sorry about the delivery and return issue you experienced, that’s not the smooth experience we want to create. We truly appreciate you taking the time to share your insights, as feedback like this helps us understand where things went wrong and how we can improve both our delivery processes and our return handling.
Thank you again for your honesty and for giving us the chance to learn from your experience.
Best,
Team Axel Arigato
10 days after delivery estimate date…
10 days after delivery estimate date still didn’t get anything -can’t reach you and customer service very poor
21 February 2026
Unprompted review
Reply from Axel Arigato
Hi Claire,
We’re very sorry to hear about the delay with your delivery. We understand how frustrating this must be. Our support team has already opened an investigation with the courier, as your parcel appears to be stuck in transit. We’ll keep you updated as soon as we receive any news from them.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything more we can do to help.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Erika,
We’re really happy to hear that you like the sneakers and that everything arrived well packaged. We truly appreciate your support and hope you enjoy wearing them!
Team,
Axel Arigato
Everything is stated clear on the web…
Everything is stated clear on the web site. The order arrived super quickly. I loved the packaging and the attention to every detail. And finally, the sneakers are the dream. ❤️
20 February 2026
Unprompted review
Reply from Axel Arigato
Hi Marija
Thank you for your kind words! We’re pleased to hear that the full process met your expectations. We hope you enjoy your sneakers.
Best,
Team AA
Super efficient & super happy thank you…
Super efficient & super happy thank you for the great service.
10 February 2026
Unprompted review
Reply from Axel Arigato
Hi Nerise
Thank you for your kind words!
We’re glad to hear you’re happy with the service, and we hope to serve you again soon.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Nil,
Thank you so much for your review!
We’re delighted to hear that your delivery was fast and safe , that’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope to see you again soon!
Team AA
Great shoes
Great shoes, but kinda bulky. Its better if there is another white same shoes but lighter.
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi!
Thank you for your feedback!
We’re really glad to hear you like the shoes. We appreciate your comments regarding the weight, as this kind of feedback is always helpful.
If you would like any advice or recommendations on lighter styles or alternative options, please feel free to get in touch, we’d be more than happy to help you find something that suits you perfectly.
Team AA
Reply from Axel Arigato
Hi Despoina,
Thank you so much for the 5 star review! We’re so glad to hear you had an amazing experience.
Best,
Team Axel Arigato
Potential new color ways
Love these. I wish this same style came in an all-black on black, and mocha with white platform.
14 February 2026
Unprompted review
Reply from Axel Arigato
Hi Robert,
Thank you for the 5‑star review! We really appreciate your feedback regarding the Orbit colorways. We’re always exploring new combinations, so your suggestion is truly valued.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Anthony,
Thanks for sharing your experience with us.
We’re really happy to hear everything went smoothly and that you’re enjoying the quality of your new shoes.
We hope to see you soon!
Best,
Team Axel Arigato
Nice shoes but sizing needs to be fixed
Shoes feel comfortable and good quality so far. Packaging really nice.
The sizing on the website is a bit frustrating, says they fit small so to size up. Surely if it says size up they are not the size they say they are. I sized up and they feel good but I rolled the dice.
1 February 2026
Unprompted review
Reply from Axel Arigato
Hi Eddie,
Thank you so much for your review! We're really glad to hear you're enjoying your new shoes.
We appreciate your feedback on our sizing guidance. We aim to make choosing the right size as clear as possible, but we understand how “sizing up” can feel unclear. Feedback like yours helps us improve.
We’re happy the size you picked worked out, and if you ever need help with fit or anything else, our customer support team is always here to help.
Best,
Team Axel Arigato
Friendly and Helpful sales team.
Members of the sales team went out of their way to find trainers I wanted. They were very polite and friendly in store. Served by Poppy at Bicester Shopping Village Store . Price of goods purchased very competitive.
17 February 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you so much for your wonderful review! We’re so glad to hear that our sales team went the extra mile to find the trainers you were looking for. It’s great to know you had such a positive experience with Poppy at our Bicester Village store. We truly appreciate your kind words and hope to see you again soon!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Galina,
Thank you so much for your review! We’re so glad to hear that both the dispatch and refund process were quick and smooth. We appreciate you taking the time to share your experience!
Best,
Team Axel Arigato
Customer feedback
Dear Axel Arigato Team,
I would like to share some feedback regarding my recent sneaker purchase. I truly appreciate the design, materials, and overall craftsmanship — the aesthetic is excellent and reflects the brand’s premium identity.
However, after wearing the sneakers for the third time, I began experiencing discomfort caused by the tongue. It applies noticeable pressure to the upper part of my foot, creating discomfort on both the lateral (outer) and medial (inner) sides. The pressure becomes more pronounced after extended wear.
I am sharing this feedback constructively, as I genuinely value the brand and hope this insight may help improve comfort in future designs — particularly regarding the tongue structure or padding.
Thank you for your time and consideration.
6 February 2026
Unprompted review
Reply from Axel Arigato
Hi Liliana,
Thank you so much for sharing your feedback. We’re really glad to hear you love the design and craftsmanship of your sneakers. We’re truly sorry to hear that the tongue has caused some discomfort. Since our sneakers are made from genuine leather, they can feel a bit stiff at first. We recommend shorter wear times in the beginning, as the leather will gradually soften and mold to your feet for a more comfortable fit. We truly appreciate you sharing this insight, as it helps us continue improving.
Best,
Team Axel Arigato
The buying experience was great and my…
The buying experience was great and my sneakers arrived within 2 days!
The only thing I was disappointed at is actually the weight of the sneakers — they’re heavy and I’m afraid they might turn out not too comfortable in the end. But let’s see. Materials wise, they look high quality. The packaging was also really high end.
17 February 2026
Unprompted review
Reply from Axel Arigato
Hi Inês,
Thank you so much for taking the time to share your feedback with us! We’re really happy to hear that your shopping experience was smooth and that your sneakers arrived quickly. It’s also great to know that you’re pleased with the quality and packaging.
We’re sorry to hear that the weight of the sneakers wasn’t quite what you expected, some of our styles are a bit chunkier by design. We hope the sneakers will feel great once they’ve been worn in!
Best,
Team Axel Arigato
I'm happy with my new sneakers
I'm happy with my new sneakers. I looked for something basic but not boring and also a good quality. So quality is really nice, they are soft and comfortable. Design not boring for sure )) just in love with birds on my sneakers.
Also I got my purchase in few days, which is nice as well
16 February 2026
Unprompted review
Reply from Axel Arigato
Hi Nataliia,
Thank you for your kind review! We’re pleased that you’re happy with the quality, comfort, and design of your new sneakers.
We also appreciate you mentioning the fast delivery. Enjoy your new pair!
Best,
Team Axel Arigato
I ordered my shoes 2 weeks ago
I ordered my shoes 2 weeks ago and they still havent arrived yet, I was very hyped with this purchase and to be honest I was quite disapointed.
16 February 2026
Unprompted review
Reply from Axel Arigato
Hi Diego,
Thank you for sharing your feedback. We’re really sorry to hear about the disappointment with your delivery, especially after waiting and looking forward to your order. Your package was returned to us due to an incomplete delivery address, which meant the carrier couldn’t complete the shipment. We’re sorry for any inconvenience this may have caused.
Best,
Team Axel Arigato
Horrrible experience
Horrrible experience, I would never shop here. I bought a sweater for my brother from here, the duties to Canada were $300 and I did not get any help from Axel when UPS was holding my item.
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi Shams,
Thank you for sharing your feedback. We’re sorry to hear that you felt unsupported by our team, especially while UPS was holding your parcel. Orders to Canada are shipped Delivery Duty Unpaid, meaning duties are charged by the carrier upon arrival. This is stated both in our FAQ and at checkout.
We understand how frustrating unexpected fees and carrier delays can be, and while we’re unable to influence the charges set by Canadian customs or UPS, our support team is always here to help clarify the process and assist wherever possible.
Best,
Team Axel Arigato
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