I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more
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Review summary
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I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
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I've been pleased with the service and support from Axa - they provide enough people on the phone line that there is little waiting time. There are the usual messages about "you can do this on the web... See more
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Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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Very helpful dialogue with AXA staff…
Very helpful dialogue with AXA staff and very smooth process to get claims approved and paid
7 July 2026
Reply from AXA Health
Hi Mark
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
The website is not easy to navigate…
The website is not easy to navigate around. However, when i call in i always get the help i need. The rating reflects the website
18 August 2026
Reply from AXA Health
Hi Ann,
Thank you for your feedback. We are constantly updating the way in which our online system operates so feedback like this is important to us and will be used to improve the overall performance and usability of our online platform. In the meantime, if there's anything else you'd like us to look into for you please feel free to contact us via onlineresponseteam@axahealth.co.uk.
Kind regards,
Lily.
A year is a year ,use it or loose it.
The physio I was approved stopped when the membership year stopped.I was not aware and would have used it earlier if I had known.Therefore I had to pay for the treatment even though my membership was renewed for the new membership year.
1 June 2026
Reply from AXA Health
Good afternoon,
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have advised of. We understand you have already made a complaint, and this is being investigated for you. The Financial Conduct Authority allow regulated firms up to 8 weeks to respond to your complaint in writing, but we always aim to do so sooner. Please be assured our Customer Relations team will look into the points you have raised and come back to you with their final decision.
Kind regards,
Lily.
I find AXAHealth employees to be…
I find AXAHealth employees to be helpful and knowledgable.
17 August 2026
Reply from AXA Health
Hi Richard
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Absolutely horrendous
Absolutely horrendous. AXA is the worst health care provider ever.
A few weeks ago, I started having symptoms that I'm trying to see a specialist for. Instead of a doctor, they only let you speak to a physio. The AXA physio says I need a blood test. Blood test requires GP approval. So I speak to an AXA approved GP. GP says I need to see a specialist. AXA says this has to be approved by the NHS GP I have not seen in over two years. You can't make this up. 3 weeks of constant pain with hardly any sleep, and counting...
11 August 2026
Unprompted review
Reply from AXA Health
Hi, Christiane
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have experienced. If you would like us to look into anything for you, please feel free to contact us directly at
onlineresponseteam@axahealth.co.uk
Kind Regards,
Lily.
AXA were there for me when I needed…
AXA were there for me when I needed them and the lady on the phone was helpful, calm and professional.
25 June 2026
Reply from AXA Health
Hi Jen
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Re Reference EIZ2748
Re Reference EIZ2748 involving treatment by Prof. Powell at the Nuffield Guildford Axa PPP were willing to cover removal of a small unwelcome growth on my left ear, and explained that they would not cover his full fee, leaving me with a balance payment which they explained and which I have paid.
29 July 2026
Reply from AXA Health
Hi, Alan
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi Jane
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
Excellent service no hassle no fuss…
Excellent service no hassle no fuss just get yourself better
7 August 2026
Reply from AXA Health
Hi Kathryn
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Use an adviser rather than online
Once we spoke to an advisor in person it was a seamless experience. Kind, caring & efficient.
Unlike the online one which was stressful & very hard to manoeuvre
5 May 2026
Reply from AXA Health
Hi Craig,
Thank you for your feedback. We are constantly updating the way in which our online system operates so feedback like this is important to us and will be used to improve the overall performance and usability of our online platform. In the meantime, if there's anything else you'd like us to look into for you please feel free to contact us via onlineresponseteam@axahealth.co.uk.
Kind regards,
Lily.
My recent dealings with AXA have been…
My recent dealings with AXA have been great. Friendly and efficient service with the promised follow ups.
10 June 2026
Reply from AXA Health
Hi
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
Spoke to Cody today and she was…
Spoke to Cody today and she was absolutely amazing! Helped me with my renewal and explained the policy to me better than anyone has in the past. Thank you so much
18 August 2026
Unprompted review
Reply from AXA Health
Hi Natalie
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
very easy to use and get treatment.
3 August 2026
Reply from AXA Health
Hi Justin
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Great service
18 August 2026
Reply from AXA Health
Hi Tracy
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Knowledgeable and empathetic colleague
The customer service colleague was professional, empathetic and knowledgeable.
14 August 2026
Reply from AXA Health
Hi Daniel
We are pleased to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback with us.
Kind regards
Dan
Reply from AXA Health
Hi John
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Very efficient and helpful
30 July 2026
Reply from AXA Health
Hi Anne
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
I am so grateful to have AXA Health…
I am so grateful to have AXA Health Insurance - we have always been able to talk to someone relatively quickly each time we have phoned for advice or support on a health issue. Staff are empathetic and informed and have always been able to answer our questions or resolve any issues raised in a timely manner. As a family we have benefited greatly from having this insurance.
18 August 2026
Reply from AXA Health
Hi Sonia
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
Is it possible to make it easier for…
Is it possible to make it easier for non computer experts to send documents to AXA with the message system. The email method in documents should be available for all documents. Also will AXA confirm safe receipt of documents with a short message.
AXA have performed very well for me in treatment so overall very satisfactory.
17 August 2026
Reply from AXA Health
Hi Anthony,
Thank you for your feedback. We are constantly updating the way in which our online system operates so feedback like this is important to us and will be used to improve the overall performance and usability of our online platform. In the meantime, if there's anything else you'd like us to look into for you please feel free to contact us via onlineresponseteam@axahealth.co.uk.
Kind regards,
Lily.
A understanding of what my family ard I…
A understanding of what my family ard I going through and a helpful approach to meeting my needs.
18 August 2026
Reply from AXA Health
Hi Thomas
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
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