I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
Company replied
I've been pleased with the service and support from Axa - they provide enough people on the phone line that there is little waiting time. There are the usual messages about "you can do this on the web... See more
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Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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My recent dealings with AXA have been…
My recent dealings with AXA have been great. Friendly and efficient service with the promised follow ups.
10 June 2026
Reply from AXA Health
Hi
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
Spoke to Cody today and she was…
Spoke to Cody today and she was absolutely amazing! Helped me with my renewal and explained the policy to me better than anyone has in the past. Thank you so much
18 August 2026
Unprompted review
Reply from AXA Health
Hi Natalie
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
very easy to use and get treatment.
3 August 2026
Reply from AXA Health
Hi Justin
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Great service
18 August 2026
Reply from AXA Health
Hi Tracy
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Knowledgeable and empathetic colleague
The customer service colleague was professional, empathetic and knowledgeable.
14 August 2026
Reply from AXA Health
Hi Daniel
We are pleased to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback with us.
Kind regards
Dan
Reply from AXA Health
Hi John
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Very efficient and helpful
30 July 2026
Reply from AXA Health
Hi Anne
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
I am so grateful to have AXA Health…
I am so grateful to have AXA Health Insurance - we have always been able to talk to someone relatively quickly each time we have phoned for advice or support on a health issue. Staff are empathetic and informed and have always been able to answer our questions or resolve any issues raised in a timely manner. As a family we have benefited greatly from having this insurance.
18 August 2026
Reply from AXA Health
Hi Sonia
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
Is it possible to make it easier for…
Is it possible to make it easier for non computer experts to send documents to AXA with the message system. The email method in documents should be available for all documents. Also will AXA confirm safe receipt of documents with a short message.
AXA have performed very well for me in treatment so overall very satisfactory.
17 August 2026
Reply from AXA Health
Hi Anthony,
Thank you for your feedback. We are constantly updating the way in which our online system operates so feedback like this is important to us and will be used to improve the overall performance and usability of our online platform. In the meantime, if there's anything else you'd like us to look into for you please feel free to contact us via onlineresponseteam@axahealth.co.uk.
Kind regards,
Lily.
A understanding of what my family ard I…
A understanding of what my family ard I going through and a helpful approach to meeting my needs.
18 August 2026
Reply from AXA Health
Hi Thomas
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
A fair deal from AXA
I’ve been with AXA for many years upon transfer from a company scheme on retirement. The cost was increasing significantly though my claim record was almost non-existent. However, AXA has now recognised this and transferred me to a similar scheme which is more cost effective and fair. I am happy with this initiative from AXA.
23 June 2026
Reply from AXA Health
Hi, Robert
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Can only say positive things
I have had to use the service a fair amount over three years and cannot fault it. The staff are always extremely helpful and the systems are pretty easy to use and navigate. Can only say positive things so far!
18 August 2026
Reply from AXA Health
Hi, Luke
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Good phone service about changing policy
6 August 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
A better plan was svailable…
When I contacted AXA was advised that my plan was an old one and New plans offered wider cover at a slightly reduced premium. The advisor was very thorough going through all the options. Would have given 5* but think the fact that AXA definitely offered a better plan should have been raised in the renewal letter
10 July 2026
Reply from AXA Health
Hi, Russell
Thank you for taking the time to leave us your feedback. We are sorry to hear you are unhappy with how your renewal was handled this year. We would encourage you to reach out to our specialist membership team on 0800 389 7655 so they can look into this for you.
Kind regards,
Lily.
Excellent service.
Everything went smoothly. Only issue was that operation code did not match the system so there was a slight delay. Hospital, staff, consultant and follow up were all excellent.
30 July 2026
Reply from AXA Health
Hi Chris
We are happy to hear you have had a smooth and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Poor service
1. Insisting that I print a form, obtain the dentist's wet signature and post the form to you. I felt this was a bit old-fashioned, adding delay to the process.
2. Approving the cost of the treatment, but the day before the operation telling the hospital that we're not covered. This resulted in unnecessary stress.
3. When I called and asked for confirmation in writing, this was followed up with a response using standard text which didn't reflect our phone conversation.
4 June 2026
Reply from AXA Health
Good morning,
Thank you for taking the time to speak with us today, as requested i have sent an email to your online portal.
Kind regards,
Lily.
Friendly, knowledgeable, efficient
18 August 2026
Reply from AXA Health
Hi, Ray
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Rod
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Simon
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Expert professional help and are very…
Expert professional help and are very supportive
3 August 2026
Reply from AXA Health
Hi, Elizabeth
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
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