Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
Company replied
Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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…car breakdown insurance
Easy to set up brilliant cover cheap price from well known company
5 June 2026
Reply from AXA Assistance
Good Morning,
Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team.
Kind Regards,
Really straight forward dealing with my…
Really straight forward dealing with my application,quick and easy to set up
28 May 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team.
Kind Regards,
Recognised company
Recognised company, the price was very competitive.
Easy to complete on line .
4 June 2026
Reply from AXA Assistance
Good Morning,
Thank you for your positive feedback!
Kind Regards
Great service
4 June 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for the feedback, we are glad to hear you are happy with the service.
Kind Regards
A very easy experience purchasing…
A very easy experience purchasing breakdown cover.The agent understood what I required and supplied me with cover at a very good price. Very satisfied
2 June 2026
Reply from AXA Assistance
Good afternoon,
We are pleased to hear you are happy with the service you received. This will be passed on internally.
We appreciate your feedback!
Kind Regards
Helpful over the telephone when I asked…
Helpful over the telephone when I asked for clarification with online details.
1 June 2026
Reply from AXA Assistance
Good morning,
Thank you for the positive feedback! Kind Regards
Extremely helpful and friendly
The young lady who helped me today was extremely helpful and friendly and sorted out the many problems I gave her. Very efficient and my new policy is now up and running. Many thanks.
1 June 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear you were happy with the service your received. We will pass your feedback on to our agent. Thank you for sharing your positive experience!
Prompt attention and very experienced…
Prompt attention and very experienced call handler
21 May 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your feedback!
Kind Regards
No issues
Been a customer for many years and whilst I have only needed to use their services once it was handled well and professionally.
This year my policy was one that was discontinued but I was offered a good price to take another. Not sure it will be quite so competitive next year but for now it continues to serve its purpose and no issue.
Staff polite and helpful
9 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! Kind Regards, Francesca
How systems can take the shine off your experience!
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end.
I didn't receive any email confirmation about the new policy and policy number, and had to chase this.
18 May 2026
Reply from AXA Assistance
Good evening,
Thank you for the feedback, this will be passed on internally to ensure this does not happen again going forward.
Kind Regards
Francesca
Quick & easy to manage online.
21 May 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your feedback!
Many Thanks, Francesca
Not very good because website was down…
Not very good because website was down and couldn’t make payment straightaway
20 May 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your feedback, we are sorry to hear of the difficulties you experienced. We will be passing this on to the relevant department to look into.
Many Thanks
Francesca
Great offer with all the incentives…
Great offer with all the incentives included with a reputable company
27 May 2026
Reply from AXA Assistance
Good afternoon,
Thank you for your feedback, we really appreciate this.
Many Thanks
Francesca
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! Kind Regards, Francesca
Breakdown in France
I had need of assistance whilst on holiday in France last year. I was very impressed and reassured by the service I received and was on my way in next to no time. So I am more than happy to renew my cover this year. Highly recommended.
2 July 2025
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! Kind Regards, Francesca
Standard doesn't cover pickup over 20 miles
We broke down on the motorway, heading up to the lakes. It was terminal so need to tow the car home, unfortunate discovered they have limited the cover to 20 miles for a pickup. Which is quite sneaky.
22 May 2026
Unprompted review
Reply from AXA Assistance
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! Kind Regards, Francesca
Vehicle Breakdown Cover
AXA is a trusted company who are extremely helpful in dealing with my vehicle breakdown cover,highly recommend them.
22 May 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Reply from AXA Assistance
Good afternoon, thank you for taking the time to leave a review. We are pleased to hear you are happy with your experience.
Easy of use to get a quote
Easy of use to get a quote. Competitive price. Which recommendation.
19 May 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! Kind Regards, Francesca
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