A W S Financial Services Reviews 

479
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Customers consistently praise the staff members for being exceptionally helpful, professional, and deeply knowledgeable, guiding clients carefully step by step to secure the very best financial rates available on the market. Consumers note that the overall customer service provided here is truly exceptional, pointing out super fast response times, clear guidance, and proactive communication for all daily inquiries. People truly appreciate the exceptionally smooth user experience, explaining how attentive advisors make complex, confusing, and potentially stressful mortgage procedures feel entirely straightforward, stress-free, and manageable from start to finish.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Service

Reviewers mention positive feedback about service, highlighting a straightforward and stress-free process.... See more

Customer service

Customers report deeply satisfying experiences with customer service, highlighting professional guidance and... See more

Response time

Consumers find response time to be exceptionally positive, praising the team for being fast, thorough, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first moment we used their help to get the best mortgage offer, Luke was unbelievably helpful and so fast with his responses to our nonstop questions. He helped us secure the best offers a... See more

Rated 5 out of 5 stars

Maxwell and Chelsea have been an excellent source of support during my first time buyer mortgage application. They have talked me through each step, enabling me to make informed choices about my mortg... See more

Rated 5 out of 5 stars

Over the moon with the service from Fred once again. Helped my mum with her complex case back in 2025 to secure a mortgage, he has now worked his magic with my remortgage, providing us with a great ra... See more

Rated 5 out of 5 stars

We have just completed our remortgage and can’t recommend AWS Financial Services enough. Fred, Kate and the team communicated with us step by step throughout the whole process. They answered any quer... See more


Company details

  1. Money & Insurance

Written by the company

AWS Financial Services offers a wide range of mortgage options to meet your financial needs and circumstances. Whether you’re a first time property buyer or financing a £1m+ project. We're here to guide you through the process.


Contact info

5.0

Excellent

TrustScore 5 out of 5

479 reviews

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5.0

All reviews

(479)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support to a first time buyer

Excellent company. Fred as my broker patiently and expertly guided and supported me through the process as a clueless first time buyer. Charlotte (Mortage Case Officer) has been tireless in gathering and chasing documentation to push my application through and is very responsive to emails, follows up quickly, and made sure we had everything we needed to progress. Both Fred and Charlotte remained in contact and provided updates throughout the process. Highly recommend AWS!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service through an incredibly complex transaction!

I cannot recommend AWS Mortgages highly enough. They handled a highly complex scenario for us, simultaneously managing a NatWest Buy-to-Let remortgage on our previous property and a Santander residential mortgage for our new home.

​Due to unexpected legal and structural issues on the seller's side, our transaction dragged on for an agonizing 8 months. Throughout this entire stressful period—including a time when I was completely out of the country for a religious pilgrimage—the team was an absolute rock.
A special mention must go to Ashley, Slade, Amreeta, and Christian. They went above and beyond as a team to protect our interest rates, handle the shifting timelines, and keep us updated every step of the way.

​If you want mortgage brokers who genuinely care, communicate brilliantly, and know how to navigate complex, long-running deals, look no further than AWS. Thank you all so much for getting us into our new home!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From the moment we first contacted Fred, we knew we could trust the service he provided. As first time buyers, we had a lot of questions and concerns, all of which he addressed promptly. From our mortgage to our home insurance, everything was broken down with full transparency so we understood every decision that needed to be made. A big thank you to Charlotte also who kept us up to date at every stage of the process. Great service all around.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you to Fred and Charlotte

Big thank you to Fred and Charlotte for all their help throughout the process. Fred could not have been more diligent and responsive, even communicating with us outside of work hours to fit around our jobs. He took the time to explain everything to us thoroughly and was always happy to answer our numerous questions. Would definitely recommend Fred, Charlotte and AWS. Thank you for all your help!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience

I had an excellent experience working with Fred Barham and Charlotte Monk throughout what was a particularly complex situation involving both the remortgage of my existing property and the purchase of an extra residential.

From the outset, they provided clear, practical, and sound advice, helping me navigate every stage with confidence. My circumstances were far from straightforward, but Fred and Charlotte worked tirelessly to secure mortgages for both transactions and ensured everything progressed as smoothly as possible.

What really impressed me was their commitment and attention to detail. They didn't just arrange the mortgages and move on; they continuously monitored the market and tracked better mortgage rates right up until completion. Thanks to their proactive approach, I was able to benefit from a more competitive deal.

Throughout the entire process, they were professional, responsive, and always available to answer questions and provide reassurance when needed. Their expertise and dedication made a potentially stressful experience much easier to manage.

I would highly recommend Fred and Charlotte to anyone looking for knowledgeable, trustworthy, and highly committed mortgage advisers.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Diligent Team

Shout out to Fred, Charlotte and Ella. I recently completed my mortgage application and relevant insurance protection with AWS private finance. Very professional team with good planning experience and diligent follow-ups. My income protection isn't complete yet but whatever the outcome, I recommend Fred and team wholeheartedly.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Fred and Charlotte have made this whole…

Fred and Charlotte have made this whole experience much easier for me. The communication has been 10/10 and when problems have occurred, these have been sorted promptly without me having to do anything.
Would definitely recommend, especially as a first time buyer!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from Fred and Charlotte at AWS Financial Services

We have now exchanged contracts, and I wanted to thank Fred and Charlotte at AWS Financial Services for their outstanding support throughout our home-buying journey.

From the very beginning, even while we were still house hunting, Fred provided helpful advice, guidance, and reassurance at every stage of the process. His knowledge and responsiveness made what can often be a stressful experience feel much more manageable.

Charlotte was also fantastic, keeping everything organised and ensuring communication was clear and timely. Together, they were professional, efficient, and always willing to answer our questions.

We are very grateful for all their help and would highly recommend AWS Finance to anyone looking for mortgage advice and support during their property purchase.

Thank you, Fred and Charlotte, for helping us reach this important milestone

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fred and Charlotte provided a great…

Fred and Charlotte provided a great service throughout the whole process and I would definitely recommend them to anyone who is looking for their services! I was in a situation where my circumstances were changing and they guided me through these with the different options available. Thank you both for all your help and hard work!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Proactive and Highly Recommended

We have had a fantastic experience working with Chelsea and Maxwell at AWS Mortgages.

They initially helped us secure a mortgage for a property we were in the process of purchasing. Unfortunately, the purchase fell through, but this was completely outside of their control. Throughout the process, they were knowledgeable, responsive, and always available to answer questions and provide guidance.

Following that, they helped us remortgage our current property while we wait for it to sell. Once again, they made the process straightforward and stress-free. They were proactive in chasing things up and down the housing chain and kept us informed every step of the way.

Their communication, professionalism, and expertise have been excellent from start to finish. We would not hesitate to recommend Chelsea and Maxwell to anyone looking for mortgage advice and support.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We were first-time buyers and had no idea how to apply for a mortgage when we started. AWS made our mortgage application experience very easy and smooth. They didn't charge us a single penny for their service, which amazed us! However, the free service was not the main reason we chose AWS; rather, it was their expertise, professionalism, and enthusiasm. I highly recommend Luke and Emily. They always provided us with very helpful and timely advice. Luke's excellent communication skills helped us understand everything clearly. We will defo go for AWS again for other financial services :) Thank you!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and reliable

Joel and Emily were extremely helpful throughout the whole process. Any time we had a query they came back to us really quickly and were just generally very accessible. You could tell they genuinely wanted to do the best for us and made buying our first home feel pretty easy.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I can’t speak highly enough regarding…

I can’t speak highly enough regarding the service we received from both Joel and Christine. Joel was attentive and knowledgable, holding our hand through the whole process and delivering informative financial advice which we found invaluable in an area we struggle to trust someone with. Christine supported us with the documentation process and made the whole transaction simple and stream- lined. I would
Recommend to anyone confused by products and financial services with AWS to find the fit for you and your personal situation. Thanks again Joel and Christine!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from AWS…

Absolutely outstanding service from AWS Mortgages / AWS Finance Services.

Fred was exceptional from start to finish. Knowledgeable, responsive, and genuinely invested in getting the best outcome for me. Charlotte and Ella were equally brilliant, keeping me updated every step of the way and providing clear, timely emails along with a range of quotes for life cover, income protection, home insurance, and contents cover.

What really stood out was their ability to secure my mortgage offer for an additional 6 months and at a very competitive rate given the current market. That alone made a huge difference.

Professional, proactive, and incredibly supportive throughout. I couldn’t have asked for a better experience. Highly recommend!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

The service we recieved from Fred was impeccable.He helped us through the process smoothly and was always there to answer any questions we had.He guided us through the steps we had to take so everything went perfectly.I definitely recommend.

29 April 2026
Unprompted review

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