Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manua... See more
Company replied
We joined AWIN because they have one of the biggest affiliate networks. However, the platform is difficult to use and get support for. The marketplace is full of scammy affiliates that will just try a... See more
Company replied
Signed up for a new account and after sending 700 quality visitors from our travel websites to Awin platform, no single booking! Last year with another account it was even worse. Many thousands of cli... See more
Company replied
Company details
Written by the company
Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.
Contact info
2 Thomas More Street, E1W 1YN, London, United Kingdom
- marketing@awin.com
- awin.com
Global Affiliate Marketing Platform
1.5
Bad
939 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It takes some time for payments to…
It takes some time for payments to clear, depending on the advertiser. However, the payments do reach you eventually and the tracking is instant.
1 March 2023
Unprompted review
Reply from Awin
Hi Howard,
Thank you for your review. We will continue to offer great service and support so you have as seamless of an experience in working with Awin as possible to the best of our abilities.
Best,
The Awin team
I am totally not recommending this…
I am totally not recommending this platform, it seemed to be so professional but I am facing a problem getting my commissions every payment cycle, and the compliance team is totally not professional and responds every 2 working weeks or something and is not giving us any clear answers, and they seem to not understand how delaying payments affects all the work that is being planned for.
So again totally not recommending it.
1 February 2023
Unprompted review
Reply from Awin
Hi Andrew,
Thank you for your review. We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We can assure you that we value all our partners activity on the network and want to ensure commissions are rewarded on a timely manner. To expedite your publisher payments, Awin offers affiliates transparency within our platform, visibly including advertisers that have accelerated payouts to ensure affiliates receive commission as quickly as possible and payouts are not subject to when Awin receives payment from the advertiser.
You can view the payment status of each program by going to "Advertisers" > "My Programs".
Visit our Partner Success Center for more information on Awin's traffic light payment system here: https://success.awin.com/s/article/What-does-the-Traffic-Light-in-the-Advertiser-Payment-Status-mean.
We also recommend our publishers to always check the average payment time before joining the program so they know what to expect for certain advertisers. We have a credit control team that looks over all advertiser payments. In case an advertiser does not pay in time, they will follow up with them to sort it out.
For any additional help or questions, our Publisher Success team will be happy to assist. Feel free to contact them via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review.
Best,
The Awin team
Awin will take your money and then…
Awin will take your money and then disappear. We saw very little traffic attributable to Awin and no conversions over the course of several months.
When we raised concern about the lack of conversions, we simply received no response from the Client Services team.
When we finally escalated the issue, no one from their Client Services leadership took any effort to resolve our concerns or apologize for the lack of response. Instead, we were met with references to legal agreements — because clearly this isn't the first time they've had issues with new customers.
2 March 2023
Unprompted review
Reply from Awin
Hi Battery Wholesale,
Thank you for your review. We're very sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with us-marketing@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Got some leads but when we tried to…
Got some leads but when we tried to cancel we had a nightmare.
I have now edited this since the team, did make an effort to help when I fully explained the situation. Thanks you.
1 March 2023
Unprompted review
Reply from Awin
Hi Benjamin,
Thank you for your review and we apologise for any frustrations you have experienced when working with Awin. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Account blocked without any reason.
I have 2 publisher account in same email one of blocked due to copy data but we have blocked access to another account... Why? You have pointed out the issue that your website have copy data.Thank you very much for letting us know about this problem.I would like to inform you that our team was on Christmas vacation Due to which we are not doing proper updating You can now reconfirm that we have deleted that copy data.For which we apologize from the bottom of our hearts and give full assurance that no such mistake will be made in the future.We also hope for your cooperation that you will understand our point and unlock our accounts as soon as possible.
18 December 2022
Unprompted review
Reply from Awin
Hello Alex,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
You should have received an email from our Partner Compliance team to inform you about this and further steps to be taken. Please also check your spam messages. Kindly reach out to global-partnercompliance@awin.com to request further information on this.
For any additional help, our Publisher Success team will be happy to assist. Feel free to contact them via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review.
Best,
The Awin team
I was looking at a company I wanted to…
I was looking at a company I wanted to join and it said free of charge to join but when you get to the last bit its chargers you £1 everytime I have to use the affiliate program on awin
7 January 2023
Unprompted review
Reply from Awin
Hi Nicole,
Thank you for your comment. You are correct that there is a small signup fee (this is a compliance step to ensure we don't have fraudulent publisher accounts looking to join the network), but it is immediately refunded back if a publisher application is approved or not - we do not hold onto this money either way. For more details please see the following article: https://success.awin.com/s/article/Why-do-I-have-to-pay-the-sign-up-fee
For any additional help or questions, our Publisher Success team will be happy to assist. Feel free to contact them via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review.
Best,
The Awin team
Awin charged 1 EUR for identity…
Awin charged 1 EUR for identity verification during signup and instead of reverting the charge like any other normal service, they put it in the account balance.
Turns out I can't use their service at all. Only found out about this after being approved and required by German law to publish my home address and phone /email to the whole internet.
I asked them to close my account and REFUND the card charge.
They closed my account and no mention about the refund.
Their website is so much complicated than it must be. Publisher hell such a shame I didn't read reviews here first.
27 December 2022
Unprompted review
Reply from Awin
Hi LI,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
You are correct that there is a small signup fee (this is a compliance step to ensure we don't have fraudulent publisher accounts looking to join the network), but it is immediately refunded back if a publisher application is approved or not - we do not hold onto this money either way. For more details please see the following article: https://success.awin.com/s/article/Why-do-I-have-to-pay-the-sign-up-fee
If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport
Best,
The Awin team
Dreadful affiliate site for publishers
Dreadful affiliate site for publishers. Support is none existant, sales continually cancelled meaning no commission. We had sales over £10000 meaning around £100 commision all of which were cancelled.
When you contact support the only thing you get back is a link to a survey asking how well they did.
We have now removed all Awin links from our websites
15 December 2022
Unprompted review
Reply from Awin
Hi Rob,
Thank you for your comment. We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we regret to hear you were unhappy with your experience.
Visit our Partner Success Center for more information on cancelled transactions: https://success.awin.com/s/article/Why-was-my-transaction-rejected?language=en_US
We would like the opportunity to talk and investigate your feedback further. Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review' and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
AWIN is a scam
AWIN is a scam. They charged me $900 and I got nothing at all. The customer service was a joke. The software has issues which were not disclosed and now they will not refund me. I will file a formal complaint.
23 August 2022
Unprompted review
Reply from Awin
Hi Alexi,
Thank you for your review. We're sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with us-marketing@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Scammers
Scammers. They charged me $1 for creating the account, then it did not work!
5 November 2021
Unprompted review
Reply from Awin
Hi Jihad,
You are correct that there is a small signup fee (this is a compliance step to ensure we don't have fraudulent publisher accounts looking to join the network), but it is immediately refunded back if a publisher application is approved or not - we do not hold onto this money either way. For more details please see the following article: https://success.awin.com/s/article/Why-do-I-have-to-pay-the-sign-up-fee
Best,
The Awin Team
Awin shut down account without notification
Awin shut down my account right on the payment date, i still got thound pounds approved but unpaid.
It's NOT the WORST part!!!
The WORST part is that Awin shut down the account without any notification in advance. I checked all my mailbox inculding junkmails. There is no notify mail or invesitage mail at all. I receieved mails from Awin smoothly the day before the payment date(14th). No mails missing. But they just shut down the unpaid account on 15th with no reason or explaination. So disappointed!!!
As a big affiliate Network, Awin is LOSING TRUST of affiliate publishers like us.
P.S This happened on September 15th. I worked with a lot affiliate network and have a lot accounts, so i just checked this accout and found out this bad thing ,so to comment here.
15 September 2022
Unprompted review
Reply from Awin
Hi Xinyu Yan,
Thank you for your review and we apologize for any frustrations you have experienced working with Awin.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.
After our Publisher Success team looked into the situation, they found the issue on your Awin account resulted from the possibility that your Awin account was not yours. Our Partner Compliance team did the necessary checks and has been able to verify your identity. As a result, your account has been unblocked and your payments have been summarized. Our Compliance team emailed you a few minutes ago clarifying what happened. We regret that this error happened and we’ve taken steps to prevent it from happening again.
If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport.
Best,
The Awin team
Pestering sales staff using terrible…
Pestering sales staff using terrible funnels and dangerous subject lines to capture attention
31 October 2022
Unprompted review
Reply from Awin
Hi Lachlan,
Thank you for your review and we apologise for any frustrations you have experienced when working with Awin. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Payment issue With Awin
I am Affiliate partner with Awin. I make £2178 & £1082 is approved and cleared. I wait for 3 month that Awin pay us but As always Awin Gives me new date when the date of pay, I contact to Support team but no response yet. I am Very Disappointed.
19 October 2022
Unprompted review
Reply from Awin
Hi Faria,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
The Publisher Success team has found that your payments are currently on hold due to compliance reasons.
You should have received an email from our Partner Compliance team to inform you about this and further steps to be taken. Please also check your spam messages. Kindly reach out to global-partnercompliance@awin.com to request further information on this.
For any additional help, our Publisher Success team will be happy to assist. Feel free to contact them via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'.
Best,
The Awin Team
Awin still owes us a deposit of £600
Awin still owes us a deposit of £600! We worked with them for a while, have now ended it with intent to work in later years as we're still a growing company. And now we can't get our deposit back! We are contacting trading standards about this because they kept passing emails around and have stopped replying altogether now.
Gymzey
11 October 2022
Unprompted review
Reply from Awin
Hi Gymzey,
Thank you for your review. We’re sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Paid them 5$ as signup fee around 4…
Paid them 5$ as signup fee around 4 years back. Edx is the program that I promoted a lot but still 0 commission till now. Sometimes I doubt if this is a bot software. Impact Radius is far better in terms of reporting, interface, and support. Even their own sister company ShareASale is better. Why do not Awin merges itself to ShareASale instead of making life a hell for affiliate marketing publishers.
10 October 2022
Unprompted review
Reply from Awin
Dear Bagra,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further.
We are very open in how we track our sales. We would advise you to contact our success team at https://success.awin.com/s/contactsupport so we can look in detail what would be the problem for your account and tracking.
If you want to know more about how we track sales, this article could be interesting for you: https://success.awin.com/s/article/How-does-affiliate-tracking-work.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
The Worst Platform I Have Ever Used - Do Not Use
Genuinely one of the worst platforms I have ever used. Their teams are completely lost. Trying to get in contact with them is near impossible, when you do get in contact with them it takes about 5x the emails it should to get things sorted. There are hidden fees that are placed deep in the contract. The platform UI/UX is trash. 80% of the affiliates on the site are garbage review and coupon sites. Seriously, I have never used a worse platform.
4 July 2022
Unprompted review
Reply from Awin
Hi Jackson,
Thank you for your review. We are sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with us-marketing@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
A slice of toast has better Customer Service skills!
Phoned AWIN as an agency over a week ago. Girl who answered didn't even give her name and was very vacant and really of little use. She did nevertheless email me after as she said she would and copied in her colleague, Jess, who would contact me the next day (Jess deals with agencies apparantly but seems to struggle with communication).
5 days later, and still nothing from Jess, I emailed her and later that evening, she offered to arrange a call for early part of the following week - a full week after I first called.
Nevertheless, I agreed and scheduled the call in my diary. Guess what...no call. Complete waste of my time with a company that is seemingly run my children with zero customer skills. We'll take our £100k budget elsewhere.
23 August 2022
Unprompted review
Reply from Awin
Hi Russell,
Thank you for your review. We’re sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Avoid this platform
Avoid this platform.
Signed up for the advertiser account which was a long and painful process. After signing up over 200 publishers (very few content creatures) and testing for 6 months we decided the platform wasn't for us. We informed awin we wanted to cancel, paid the first invoice after we gave this notice.
After responding to numerous emails and confirming that we are cancelling they went quiet. Over a full month later from our final invoice and our account be closed for over a month they have sent us a further invoice asking for an additional month payment.
After sending three emails to there team to get clarity they have informed me that because it to them over a month to close the account I have to pay them for their delay. Shambolic customer service
12 August 2022
Unprompted review
Reply from Awin
Hi there,
Thank you for your review. We’re sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Use at your own risk
Within 24hrs of paying the £1.00 deposit fee to join this site, my payment card was compromised and several fraudulent transactions were attempted or carried out in the area of London including mobile phone top ups, railway tickets and deliveroo. My card issuer advised me of the strong possibility that my card was compromised following making this £1.00 payment. Use at your own risk.
21 July 2022
Unprompted review
Reply from Awin
Hi there,
Thank you for your review.
We are sorry to hear that you've had a bad experience working with Awin.
The payment made during registration is processed by an external payment service provider therefore Awin does not have any insight nor access to the credit cards used for payment. With regards to online payment transactions, there are always risks involved, including the possibility that malware was present on the user's device when the payment was made.
For more details about the sign-up process at Awin, please see the following article: https://success.awin.com/s/article/Why-do-I-have-to-pay-the-sign-up-fee?language=en_US
For any additional help or questions, our Publisher Success team will be happy to assist. Feel free to contact them via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review."
Best,
The Awin Team
Worst Affiliate Network For Affiliates AWIN Review
One of the worst and horrible affiliate networks in the world, dont trust them at all. My oldest account like 7 years old got shut down by them. They are the worst and I personally meet their account managers at Affiliate Summit event and they are careless and don't care for the affiliates at all. I will say avoid this affiliate company at all. I am experienced affiliate marketer 10+ years and SAS was the first account that got shut down in my career of 10 years. I gave them all valid data to open my account but they shut down and dont care to reply. Guys dont trust this company I am warning and I can prove it. They can eat your commissions anytime.
14 July 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.