Avon Reviews 

553
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Many customers encountered significant problems with their orders, frequently reporting missing items, incorrect products, or issues with payment processing. People consistently found customer service unhelpful and unresponsive, struggling to contact a human representative. Delivery services were also a major source of frustration, often being slow, unreliable, or failing to deliver parcels as expected. However, some people were satisfied with their initial ordering experience, noting fast delivery, good product quality, and appreciation for specific items like lotions. Conversely, many faced difficulties with returns and refunds, describing complicated processes that often led to no resolution, even for faulty goods.

What people talk about most

Order

People report negative experiences with order, with many customers advising others not to order from the... See more

Product

Users describe negative interactions with products, with many reviewers reporting missing items from their... See more

Customer service

Reviewers express significant dissatisfaction with customer service, describing it as non-existent,... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and issues... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting a lack of accessible communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The item I ordered was faulty I returned it in December via Evri..I didn't get a refund when I queried it the customer services telephone number didn't exist and the WhatsApp messages stopped today... See more

Rated 1 out of 5 stars

I am always been ordering from Avon and have done the great job. But for the past orders I have called them directly to ask for my order. One of the colleague from the team arranged for the standard d... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more

Rated 1 out of 5 stars

I would have given Avon no stars if it was an option. Both them and EVRI are a cocktail of complete incompetence and disaster. After ordering a small bottle of skin so soft, EVRI messaged to say that... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

553 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(553)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love love the products great service

Love love the products great service, love the fact they do not test on animals and the hand sanitizer is amazing I know the alcohol content isn’t high as some but it is enough to kill germs and isn’t harmful as has a moisturiser built in love love love

21 June 2021
Unprompted review
Rated 3 out of 5 stars

Crazy MLM pyramid scheme.

Crazy MLM pyramid scheme.
If anyone is reading this because you're thinking of joining and have been promised the earth by the reps don't! I did it for a month worked really hard run all over with orders and earned a fiver. Shocking. It's a cult and a pyramid scheme just like Younique etc. Don't believe the reps. Products are good though.

13 June 2021
Unprompted review
Rated 1 out of 5 stars

Should be no stars at all

Should be no stars at all . Placed order 28th May 2021 and still has not arrived. Emailed about 30 times now and been given the run around. they now say it is on its way but as most of the 40 order was a birthday present and i had to spend another 30 pounds to replace the gift expected to be compensation it some way but no. nothing not even a sorry. disgusting customer service from beginning to end. never again

11 June 2021
Unprompted review
Rated 1 out of 5 stars

SHOULD BE MINUS 10 STARS

Order placed, money taken, confirmation email received, 10 days later no products, rep as nice as she is was NO HELP. Phoned customer services, amazingly call answered in seconds. I was told the order had not gone through. Even though money taken and confirmation email received. Full refund offered and accepted. Account now closed. Never again will I duped by Avon. AVOID THIS COMPANY.

3 June 2021
Unprompted review
Rated 1 out of 5 stars

Rip off

Disgusting treatment. I have been buying one bottle per month of their Far Away perfume for years and years. This month, they had an offer stating if you buy the perfume with the body lotion you get a discount. It was actually cheaper to buy the two. Of course I went for this, completed checkout, then saw on my invoice that they had charged full price for both items. I phoned Avon and they told me I put in the wrong code....when there wasn't one...and that they would refund the overpayment. They have not refunded me a penny and I have had no apology. I will not use again.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

Couldn’t see a minus rating I have just…

Couldn’t see a minus rating I have just read Aaron’s review re his deceased mother absolutely disgusting shows an absolute disregard for personal issues my situation causes concern too my friend bought the all signing and dancing pen problem not compatible with iPhone for my birthday for Xmas turban wrap not fit for purpose no size on garment doesn’t fit as my friend who is having treatment for cancer and has been for 4 months how do I hassle her for a damn order no after 19 emails to Avon they have not shown an ounce of empathy, as for someone stating they were to contact CEO if you look at the Avon page of to find this info there are 2 pages of MD’s and everyone RESIGNED what does that say for this dreadful badly run company. If you want bad service you won’t find a better company than AVON

1 May 2021
Unprompted review
Rated 1 out of 5 stars

vile reps

never met so many vile people in my life if you get bombarded by reps you have to buy is there attitude pretty much if you say no you get given a full load of abuse keep your mlm reps to your self we dont want you

30 April 2021
Unprompted review
Rated 1 out of 5 stars

If I could zero stars I would.

If I could zero stars I would.
Placed order on 29.03.21.
Didnt realise Hermes delivered their orders otherwise I would never have ordered. Lies about it being delivered. Lies about a second order being sent to me. Lies about a refund being issued to me.
It's now 26.04.21 and I have no goods and £40 out of pocket.
DO NOT ORDER FROM THEM.
REALLY ANGRY
I work in the NHS and thought I would treat myself after all what's happened... little did I know the nightmare that would ensue...

26 April 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional and badly run

Very bad company. If you work as a rep they enable team managers to make orders on your account. This can lead to false payment requests and a bad mark on your credit file. You can't even speak to a person to try and resolve this.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Lack of kinds as no more than 1 to choose from

Ever Since this Propaganda of Covid-19that's in are faces too much, Avon was some what good to order from, But as months went by as I used order from a Avon Rep, They got back to me saying everything is out of stock even though it was there to order, Better still all the best smells didn't seem to last long to buy as they started to disappear before are eyes as the best kinds was Wilderness, Luck, Black Suade night and Mesmerize and Comores, as there was even more to choose from , Now as from this day there is only Black Suade to buy and no more different kinds of Deodorants, What's wrong with you's avon the way things are, you will be loosing customers badly, Get a grip before it's too late as I hope these Deodorants come back to buy as its not a hard choice just by picking 1 kind.

9 April 2021
Unprompted review
Rated 1 out of 5 stars

WISH I COULD GIVE 0 STARS

WISH I COULD GIVE 0 STARS! Harassing my partner for the money that her deceased mother owed them, Disrespectful and disgraceful, she only passed last month.

"Charlene and Phillip" if that is there real names, Clearly lying about their names over the phone as to not get done for harassment.
But I will chase this up, even if I need to message the CEO myself.

I've never been more revolted and angry at a company before like I have right now with this one.
Not being funny, Avon, but you're not getting a half penny off of us, so take your phonecalls and ram them where the sun doesnt shine!

Yours Respectfully
Aaron.

8 April 2021
Unprompted review
Rated 1 out of 5 stars

When I was 15 they allowed me to sign…

When I was 15 they allowed me to sign up and we told some “white lies” about my age. Never made any money. Ended up owing each month. Spent every day out handing out booklets and getting them back in. Then trying to do orders with no one teaching me how. No support from anyone. Worst thing I’ve ever done and would never go back to another MLM company.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

What a shambles

What a shambles

Order placed a month ago.

Tracking suddenly stopped.

Order missing .

Advised order re sent . 10 days later, no tracking number, no sign of my stuff.

Have now requested a refund and get the normal, they will reply within 10 days email !

What a shambles .

If you are considering placing an order . Please don’t . You will regret it.

30 March 2021
Unprompted review

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