I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your compa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
About Us: This page serves as the Authorized Wholesale Distributor for Avologi products. Please note that all stores and sellers offering Avologi devices are independently owned and operated franchises. As such, we cannot assist with purchase-related inquiries. Our customer service team is available to address questions specifically about the device itself. For any concerns regarding store policies or purchases, please contact the seller directly. .......................................... Our Story: Founded in 2012 by engineers from the esteemed Technion Institute, Avologi is a premium medical beauty brand that seamlessly blends advanced technology with aesthetic expertise. As a trailblazer in the field of medical beauty, Avologi creates innovative, high-tech solutions inspired by professional treatments, enabling users to achieve salon-quality results from the comfort of their own homes. ............... Understanding the modern demand for effective, non-invasive anti-aging solutions, Avologi has developed a range of easy-to-use, handheld devices tailored to address a variety of skin concerns. These cutting-edge devices leverage advanced technology to deliver remarkable anti-aging benefits, empowering individuals to take charge of their skincare journey........................... Our collection features dermatologist-recommended, clinically tested devices that are proven to rejuvenate skin and visibly reduce signs of aging. Each product is meticulously designed to provide non-invasive, professional-grade treatments that deliver real results....... Our Mission: At Avologi, our mission is clear: to provide consumers with the tools they need to achieve professional-level anti-aging results at home. With FDA-approved, state-of-the-art medical devices, we are redefining at-home skincare technology, setting a new benchmark for innovation and effectiveness.
Contact info
Oxgate Lane, NW2 7JG, London, United Kingdom
- 1-866-719-2041
- cs@avologi.com
- avologi.com
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth a bit of work
The process was a bit tedious, but once all the items were ticked off, it went pretty smoothly. I had a problem in that I got called out of town for two weeks and dropped the ball.
When I returned I requested the case be reopened and the process went smoothly from there.
I had the pleasure of speaking with Yael in Cystomer Service and she was lovely. Pleasant and helpful as all customer service should be, but sometimes isn’t.
She gets 5 stars from me!
What i noticed most is overall skin
What i noticed most is overall skin quality.my skin looks more even and healthier ,and fine lines are now. it's gradual change but definitely visible.
Submitting a claim- Excellent customer service!
Jacqueline was wonderful to work with! She advised how to submit a claim for my defective ENEO TOTALE device and even called me after I submitted the required information to keep me posted on the status. She was very friendly and I would look forward to speaking to her again if I have any needs in the future. Thank you Jacqueline for all of your help!
Easy replacement process
My concerns were met with clear instructions for evaluating the issue and then prompt response for a replacement device. The reps were polite and helpful.
My skin quality improved overall
You do see an immediate effect after using it (skin looks tighter and more refreshed) but the bigger change is after a few weeks.
Unfortunately after over 2 1/2 years of…
Unfortunately after over 2 1/2 years of using my device, Eneo Totale was no longer working. The team at Avologi Scientific were fantastic to honor my warranty and guide me through the process of having a new one sent to me without the hassle of needing to send the old one back to them.
Have now received my new replacement device, and am very grateful. Thank you!!
Noticeable changes
After a few weeks of consistent use, my skin looks firmer and more even. Subtle at first, but noticeable over time.
I find the products work well
I find the products work well. Skin in softer and lines are less visible. I have just purchased the laser and will see what that does for me. The staff and owner at Coquitlam are always great. There is no pressure to purchase items or product. I am very pleased with this company. I have been going to the spa for facials for 7 months.
J Mason.
It's definitely an investment
It's definitely an investment, but once you use it regularly you value. My skin looks firmer and more refreshed, and the improvement actually lasts, not just temporary.
After about a month of use
After about a month of use, I noticed a clear improvement. Skin feels tighter, looks smoother, and my fine lines are less visible. Not gone, but definitely reduced.
I’ve been using the device consistently!
I’ve been using the device consistently for a few weeks now (around 3 times a week)and I can definitely see improvement. My skin looks smoother and firmer, and some fine lines are less noticeable.It’s not instant but it builds over time if you stick with it.
My experience with Customer Service…
My experience with Customer Service -Jackelyn S- was nothing but fast professional and extremely helpful.
super useless
super useless, super expensive —> Nuskin, that‘s the good news! redeem!

Reply from Avologi Eneo
Apologies Enzo blue device
The customer representative was helpful and very friendly.
Avologi complicit in Scam! Mexican Airport Shops and More
Avologi is being sold by predatory “skincare” companies to tourists in Mexico. Specifically, there is a shop in Cancun airport Terminal 3 currently called Eden, but the name constantly changes. People, usually vulnerable older women, are being charged tens of thousands of dollars for these products. I believe Avologi is complicit if not in on the scam. You can read more about it online.

Reply from Avologi Eneo
Great Service
Great Service. Easy to take care of issue and no pressure!
The Lady that helped me
The Lady that helped me, was above and beyond helpful.
Me and my spouse are not computer guru's so having somebody to help us thru the process of getting a replacement device was the best.
Thanks again I wish I had written down her name because my memory at this age is bad. I hope she gets this review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







