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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's knowledge and willingness to resolve issues. The company's products are frequently described as high-quality, effective, and delivering visible results, with many appreciating the company standing behind their offerings. However, some customers also noted slow customer service responses and occasional difficulties with product functionality, such as devices stopping working. A few people expressed dissatisfaction with sales tactics, describing them as pushy or misleading, and some felt the product did not deliver the promised results.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product's... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being patient,... See more

Quality

Users describe positive interactions with quality. Many customers report significant improvements in skin... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your compa... See more

Rated 4 out of 5 stars

My Eneo Advanced unit stopped working, I had only had it for a year. I was a little worried as I had purchased the unit at an airport a long way from home. I sent an email to Avologi customer servic... See more

Rated 5 out of 5 stars

Shirley and "Jackelyn" helped me through the process of a warranty claim after two years of using my Eneo Advanced face wand followed by a failure to charge . My warranty was fully honored, no prob... See more

Rated 5 out of 5 stars

Inna Avetisyan was most helpful in resolving our issue with the AV13 device and was very knowledgable with regard to the device itself as well as associated facial products! She was very pleasant i... See more


Company details

  1. Beauty & Well-being

Written by the company

About Us: This page serves as the Authorized Wholesale Distributor for Avologi products. Please note that all stores and sellers offering Avologi devices are independently owned and operated franchises. As such, we cannot assist with purchase-related inquiries. Our customer service team is available to address questions specifically about the device itself. For any concerns regarding store policies or purchases, please contact the seller directly. .......................................... Our Story: Founded in 2012 by engineers from the esteemed Technion Institute, Avologi is a premium medical beauty brand that seamlessly blends advanced technology with aesthetic expertise. As a trailblazer in the field of medical beauty, Avologi creates innovative, high-tech solutions inspired by professional treatments, enabling users to achieve salon-quality results from the comfort of their own homes. ............... Understanding the modern demand for effective, non-invasive anti-aging solutions, Avologi has developed a range of easy-to-use, handheld devices tailored to address a variety of skin concerns. These cutting-edge devices leverage advanced technology to deliver remarkable anti-aging benefits, empowering individuals to take charge of their skincare journey........................... Our collection features dermatologist-recommended, clinically tested devices that are proven to rejuvenate skin and visibly reduce signs of aging. Each product is meticulously designed to provide non-invasive, professional-grade treatments that deliver real results....... Our Mission: At Avologi, our mission is clear: to provide consumers with the tools they need to achieve professional-level anti-aging results at home. With FDA-approved, state-of-the-art medical devices, we are redefining at-home skincare technology, setting a new benchmark for innovation and effectiveness.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Worth a bit of work

The process was a bit tedious, but once all the items were ticked off, it went pretty smoothly. I had a problem in that I got called out of town for two weeks and dropped the ball.
When I returned I requested the case be reopened and the process went smoothly from there.
I had the pleasure of speaking with Yael in Cystomer Service and she was lovely. Pleasant and helpful as all customer service should be, but sometimes isn’t.
She gets 5 stars from me!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Submitting a claim- Excellent customer service!

Jacqueline was wonderful to work with! She advised how to submit a claim for my defective ENEO TOTALE device and even called me after I submitted the required information to keep me posted on the status. She was very friendly and I would look forward to speaking to her again if I have any needs in the future. Thank you Jacqueline for all of your help!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy replacement process

My concerns were met with clear instructions for evaluating the issue and then prompt response for a replacement device. The reps were polite and helpful.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately after over 2 1/2 years of…

Unfortunately after over 2 1/2 years of using my device, Eneo Totale was no longer working. The team at Avologi Scientific were fantastic to honor my warranty and guide me through the process of having a new one sent to me without the hassle of needing to send the old one back to them.

Have now received my new replacement device, and am very grateful. Thank you!!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I find the products work well

I find the products work well. Skin in softer and lines are less visible. I have just purchased the laser and will see what that does for me. The staff and owner at Coquitlam are always great. There is no pressure to purchase items or product. I am very pleased with this company. I have been going to the spa for facials for 7 months.
J Mason.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the device consistently!

I’ve been using the device consistently for a few weeks now (around 3 times a week)and I can definitely see improvement. My skin looks smoother and firmer, and some fine lines are less noticeable.It’s not instant but it builds over time if you stick with it.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

super useless

super useless, super expensive —> Nuskin, that‘s the good news! redeem!

30 March 2026
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Melitta,
Thank you for your feedback. We’re sorry the product did not meet your expectations. Our devices are designed to deliver gradual improvements with consistent use, and we’d be happy to review your usage and assist you directly.

Rated 1 out of 5 stars

Avologi complicit in Scam! Mexican Airport Shops and More

Avologi is being sold by predatory “skincare” companies to tourists in Mexico. Specifically, there is a shop in Cancun airport Terminal 3 currently called Eden, but the name constantly changes. People, usually vulnerable older women, are being charged tens of thousands of dollars for these products. I believe Avologi is complicit if not in on the scam. You can read more about it online.

7 March 2026
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi there,
We are very concerned to read this and take such allegations seriously. Avologi works with independent partners and expects transparent and ethical conduct. We would appreciate the opportunity to investigate this case.

Rated 5 out of 5 stars

The Lady that helped me

The Lady that helped me, was above and beyond helpful.
Me and my spouse are not computer guru's so having somebody to help us thru the process of getting a replacement device was the best.
Thanks again I wish I had written down her name because my memory at this age is bad. I hope she gets this review.

10 March 2026
Unprompted review

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