Aviator Nation Reviews 

how can these people still be in business. these are $10 sweatshirts costing $150 I made the mistake of wearing my new one on an airplane and by the time we landed me and everyone around me were covered in my sweatshirt it literally fell apart. Walked by another lady wearing one and asked if hers was doing it also and she said if i had any other shirt in my bag i would change right now. These brands have gotten rediculous in price and quality i will pay for quality this brand is junk

Love their products! Customer service is amazing! Always get compliments when I wear Aviator Nation!

Do NOT use their discount code. They push it on you during checkout, and what they don't make clear is that using it makes your order final sale — no returns. This policy is buried in the fine print and not disclosed upfront. I received my items late, never wore them, and they're still in original packaging, yet they refused my return because of the discount code. I had to file a dispute with my credit card company. Shady business practice designed to trap customers. Save yourself the headache and shop elsewhere.

Aviator nation customer service is absolutely amazing! I will continue buying from them just because of how wonderful everyone I dealt with was!

I have been wearing Aviator Nation for years and have only had 2 instances I needed to reach out. Both times the customer service agent resolved my issue quickly and efficiently. It’s one of the many reasons I will continue to shops and wear Aviator nation. They back their brand and the quality and design are always fabulous.

Poor If i could do negative stars I would. They dont answer the phone, they charge outrageous prices for CRAP, and they HIDE behind AI.

NEVER DO BUSINESS with them.

Had a great online order experience! Shipping was processed same day and products arrived and looked great.

Absolutely Terrible costumer service. I ordered two trucker hats for $130 dollars and received one in the complete wrong style and color. After reaching out, the representative in the email was unapologetic and rude, telling me that once I returned the WRONG ITEM SHIPPED TO ME, they would then process the return and ship the correct items. This is after waiting two weeks for my order. I ended up having to do a charge back because they wouldn’t communicate effectively with me. Just a joke of a company for those prices you pay. Will never do business with them again

Pink sweatshirt arrived shedding like crazy. Washed it and the dye bled all over the entire load of laundry ruining everything. Used to be good quality but this is now cheap garbage.

Zipper broke on a $800 coat and they would not fix it because I couldn't find an order number. Ridiculous.

Terrible customer service seems like a company with a lot of incompetent employees. If you’re going to have the nerve to charge $150 for a pair of sweatpants, you should really have an elevated company to back it up. I ordered a sweatshirt and sweatpants on December 13. It still hasn’t arrived. Meanwhile, on 12/22 they were advertising for delivery by 1224. Laughable. I did call customer service and also emailed on 1222 and I was told they will send out a new expedited order. Shocker it never arrived so I was left with nothing to give my niece on Christmas day. The outfit I ordered was about $300 so I did not plan to get her anything else. Inexcusable…they should fire each and every customer service rep and order “picker” that is working there now.

The absolute hands down worst quality clothing I have ever put on my body! Leggings fall apart BEFORE even washing them!!!! Horrible! Did I say H O R R I B L E????????

I must have called customer service 10-15 times today during business hours and they just don’t answer. I’ve been trying to get help with an order issue / sizing issue / return for over a week. I just want to talk to a human! This shouldn’t be this hard!

Customer support is very poor and the expensive price of the clothing is not worth it!

Products are over priced to start but they are nice quality. Anytime I have shopped in the store it was a fine experience not great but not bad. I ordered a hoodie online in a medium (a hoodie that is very much in stock) it was on sale. When I received it it was just a bit too large as their sizing is off. They refused to exchange it for a small even though they had plenty in stock of every size. This is just a horrible way to run your business. I do not think I will ever be back.

I’ve been a loyal Aviator Nation customer for years, but this latest experience will probably be my last. I paid $1,100 over three weeks ago, and despite repeatedly being told my order was “in transit,” there was never even a tracking number generated. It’s clear the item hasn’t shipped at all. Customer service is basically nonexistent, just automated responses and no real support.

On top of that, the quality has dropped dramatically. The fabrics feel cheap, itchy, and nothing like the soft, organic materials they used to use. And the designs have gotten downright silly lately. Not sure what’s going on with the brand, but it feels like the focus has shifted, maybe owner is trying to recoup costs for that over-the-top wedding?

Aviator Nation used to be unique and worth the price. Now it's poor AI bot support, declining quality, and broken promises. Really disappointing for a brand I used to love.

If I could give zero stars, I would. Aviator Nation has officially earned the spot as the single worst shopping experience I’ve had in years. I’m writing this because no one deserves to go through the ridiculous nightmare I went through over a pair of sweatpants that fell apart faster than cheap dollar-store fabric.

I bought four items in September. Used 2 items One pair of sweatpants literally started disintegrating after two wears, the sweatshirt started looking faded. Not washed. Not stretched. Not abused. Just worn twice. Didn’t use the other 2 purchased items because they were supposed to be Christmas presents but are now being returned because the quality is probably just as bad.

Wish I could attach pics of the emails received and sent and pics of items that desintegrated.
The fabric is so thin and cheaply made it’s almost insulting considering the obscene price they charge. The quality is nowhere near what this brand claims to offer. It’s a total scam.

And the customer service? Honestly, it’s a joke. A bad one. I called five times on different days from different numbers and not ONCE did a real human pick up. Every attempt rerouted me into some AI chatbot loop pretending to “assist.” When I finally reached someone through email, the agent “Kaleb” couldn’t even answer a basic question about whether he was an actual human or AI. He dodged it multiple times, which tells you everything about how this company operates.

Instead of taking responsibility for sending me a defective product, they demanded that I waste MORE time printing labels, packaging the item, and driving it back just to get a partial refund. They make the customer jump through hoops over something that probably costs them three dollars to manufacture. They absolutely do not care about the customer’s inconvenience. Zero accountability, zero transparency, zero respect.

After this mess, I’m returning every single item I purchased. I refuse to “handle with care” overpriced sweatpants that literally can’t survive forty-eight hours of normal wear. This company is all marketing and no substance. You’re paying luxury prices for bargain-bin construction and nonexistent service.

Save yourself the frustration, the wasted money, and the hours of pointless back-and-forth with robots pretending to be customer support. There are far better brands out there that actually value their customers.

Aviator Nation does not. And I will never buy from them again.

Will not let me return a sweatshirt that arrived today. Fits completely different than other xls and won’t exchange for store credit or a different size.

Knowing some other things

I keep going back like something is going to change. But it hasn't. Aviator Nation has continued to mess up orders and shipping. I am currently waiting for a package for over a week now. DO NOT ORDER ONLINE!!!! I always get the wrong order and it takes so long. I will never order online again!!!!