Avia Rent a car Reviews 

Reply from Avia Rent a car

Jun 26, 2026

Your review is full of serious accusations but omits the most important facts.

You claim that you were charged for a "faint mark" that allegedly already existed. That is simply not true. During the return inspection, the vehicle was found with new scratches on both the front and rear doors. These were new damages that occurred during your rental period and were charged in accordance with the rental agreement and the terms and conditions you accepted before collecting the vehicle.

Your allegation that different employees deliberately acted together to charge you is entirely unfounded. Every vehicle is inspected at both pick-up and return, and any new damage is documented according to the same procedure for every customer.

You also describe the optional €15 cleaning package as being "forced" upon you. This is incorrect. The cleaning option and the applicable cleaning policy are clearly stated in the rental conditions and on the voucher provided before arrival. You were free to choose between the available options.

Finally, calling the company "crooks," "dishonest," and accusing us of "robbing customers" does not change the documented facts. Personal insults cannot erase the fact that the vehicle was returned with new damage, which was charged strictly in accordance with the rental conditions you accepted.

Making defamatory accusations does not make them true.

— Avia team

Reply from Avia Rent a car

Jun 26, 2026

Your review is misleading and tries to present clearly disclosed rental conditions as “hidden charges.”

The cross-border fee for Bosnia and the cleaning policy were not surprises, not tricks, and not invented at pick-up. They were clearly stated on the voucher issued by your booking agency, together with the applicable prices.

If you did not read the voucher before arrival, that does not make the charges hidden.

You also claim that the attractive booking price later becomes expensive because of “hidden costs.” In reality, the base rental price, optional services, cross-border fees, cleaning conditions, and other applicable charges were all available before the rental began.

Your past rentals are irrelevant. Conditions, prices, and optional services can change, and the only relevant terms are the ones valid for the reservation you made this time.

Calling disclosed prices “hidden charges” is simply inaccurate. The information was provided in advance, the conditions were applied as written, and dissatisfaction after the fact does not change that.

— Avia team

Reply from Avia Rent a car

Jun 25, 2026

Thank you for your additional comment.

You accuse us of lacking empathy, yet once again avoid addressing the facts that led to the charges. Professionalism does not mean apologizing for correctly applying agreed contractual conditions. It means responding with facts rather than emotions.

You continue to describe clearly disclosed rental conditions as "blackmail," "disrespect," and "injustice," despite the fact that:

1. The payment card requirements were clearly disclosed before the rental.
2. When you did not meet those requirements, an alternative option was offered.
3. You voluntarily accepted that option.
4. You used the vehicle for the entire rental period.
5. The cleaning charge was supported by photographs showing the vehicle's condition at return.

What is truly disappointing is that, instead of acknowledging the facts, you continue to attack the company and its employees with increasingly serious accusations simply because the rental conditions were enforced.

Disagreeing with contractual terms **after** accepting them, signing the agreement, using the vehicle, and completing the rental does not transform those terms into unfair practices.

Our responsibility is to apply the same rules to every customer equally—not to ignore them simply because someone is dissatisfied afterward.

— Avia team

Reply from Avia Rent a car

Jun 18, 2026

Your review is based largely on expectations that were never part of the rental agreement.

First, the requirement to provide a qualifying credit card in the main driver's name was not introduced at the rental desk. It was clearly stated in the rental conditions and on the voucher before arrival.

Second, your family's private travel insurance and rental vehicle coverage are entirely separate from AVIA's deposit requirements. Third-party insurance does not replace the obligation to secure the rental according to the agreed conditions. This is standard practice throughout the car rental industry.

You repeatedly claim that your family was "forced" to purchase additional insurance. This is simply not true. Because the standard deposit requirements were not met, an alternative rental option was offered. Your family chose that option in order to proceed with the rental and receive the vehicle.

What is particularly remarkable is that this review comes from someone who was not present at the rental desk and is describing events second-hand, while ignoring the fact that the rental was ultimately completed and the vehicle was issued.

As for the attempted driver change, reservations made through third-party booking platforms are subject to the procedures and limitations of those platforms. Difficulties encountered within the DiscoverCars system cannot automatically be attributed to AVIA Rent a Car.

The deposit requirements, accepted payment methods, and available alternatives were disclosed before arrival. The conditions were applied exactly as written.

— Avia team

Reply from Avia Rent a car

Updated Jun 15, 2026

Your review is misleading and omits the most important fact.

You were not charged €150 because "plain water" was spilled in the vehicle. You were charged for professional chemical cleaning of the seat after the vehicle was returned with visible stains on the upholstery.

If this had truly been plain water, there would have been no stains remaining once the seat dried. However, after drying, clearly visible marks remained, indicating that the spilled liquid was not simply water.

The charge was not applied because a seat was wet, but because the seat was left stained and required chemical cleaning to restore it to its original condition for the next customer.

Describing a seat that required professional chemical treatment as "no stains, no damage, no odor — just water" is simply not an accurate representation of the vehicle's condition at return.

The charge was based on the documented condition of the vehicle and the cleaning required, not on assumptions or arbitrary decisions.

— Avia team

Reply from Avia Rent a car

Jun 11, 2026

Before accusing others of being misleading, you should first look at your own review.

The vehicle was not denied because of "unfriendly staff," but because you arrived without meeting the clearly stated rental requirements and then expected those requirements to be changed on the spot.

The issue was not whether the card was physical or digital. The issue was that the card was issued by an **online banking institution** and did not meet the security deposit pre-authorization requirements clearly stated on the voucher you received from Check24 before arrival.

Claiming that you have used the same card elsewhere is completely irrelevant. AVIA is not obligated to follow the policies of other rental companies, and the conditions applicable to your rental were provided to you before you arrived.

You then attempted to use a second credit card belonging to a different person than the renter named on the reservation. Unsurprisingly, that was also not acceptable under the rental conditions. A rental agreement is a legal contract, not something that can be rewritten at the counter because a customer failed to meet the requirements.

Your criticism of AVIA for refusing a last-minute booking modification is equally misplaced. The fact that Check24 suggested a possible workaround does not oblige the rental company to ignore contractual and security requirements.

Most importantly, every issue you describe was caused by your failure to comply with conditions that were clearly stated on the voucher before arrival. Instead of accepting that, you chose to blame staff members who were simply applying the rules exactly as written.

The vehicle was not denied because of arrogance, hostility, or bad service. It was denied because the rental requirements were not met. Everything else in your review is an attempt to shift responsibility for that fact onto someone else.

— Avia team

Reply from Avia Rent a car

Jun 10, 2026

Thank you for your review.

Unfortunately, several statements in your review are inaccurate.

First of all, the vehicle category charge did not arise because an upgrade was imposed on you. You arrived **significantly earlier than your reserved pick-up time**, and the vehicle assigned to your reservation was not yet ready. You were therefore offered two options: wait for the reserved vehicle or take an immediately available vehicle from a higher category. You chose the latter option and used the vehicle for the entire rental period.

It is therefore misleading to suggest that a vehicle was upgraded without your knowledge or consent.

Regarding the cleaning charge, the vehicle was returned **dirty and did not comply with the agreed return standard**, which is why the cleaning fee was applied.

You also claim that the vehicle was dirty when collected. However, all vehicles are cleaned, prepared, and inspected before being released for a new rental, and their condition is documented at check-out and return.

Most importantly, you accepted the alternative vehicle offered due to your early arrival, used it throughout the entire rental period, and returned it in a condition that required additional cleaning. Presenting these documented facts as unfair or unexplained charges is simply not accurate.

— Avia team

Reply from Avia Rent a car

Jun 8, 2026

Your review is exaggerated, misleading, and deliberately omits key facts.

First, the **Out of Hours fee** was not a surprise. Your reserved pick-up and return time was **09:30**, yet you used a service outside regular working hours. This fee is clearly stated in the rental terms you accepted before the rental.

You also selected **basic insurance**, which does not cover tire damage. Therefore, the tire-related costs and administrative handling fee were processed according to the rental agreement, not according to goodwill or personal expectations.

The damage found at return was also not some “invisible” issue under the car. The vehicle was returned with **visible damage to the lower front bumper area**, documented during the inspection.

It is completely unreasonable to choose basic insurance, return the vehicle with tire and bumper damage, request out-of-hours service, and then accuse the company of being a “rip-off” because the agreed charges were applied.

The facts are simple: the fees were disclosed, the insurance level was your choice, the damage was documented, and the rental conditions were applied exactly as signed.

— Avia team

Reply from Avia Rent a car

Jun 8, 2026

Your review is misleading because every charge you mention was clearly communicated before the rental began.

First of all, the vehicle was collected at **21:46**, as clearly recorded on the signed rental agreement, which is **outside our regular working hours**. The **Out of Hours (OOH) fee** is clearly stated in the rental terms and reservation conditions provided before arrival. The fact that your flight was delayed is unfortunate, but it does not remove the cost of providing staff and service outside normal operating hours.

Secondly, the €12 cleaning option was entirely optional. It is offered to customers who prefer not to clean the vehicle themselves before return and is clearly explained at pick-up.

What you falsely suggest is that the €35 charge is a penalty for not purchasing the €12 option. It is not. The €35 charge applies when a vehicle is returned in a condition that does not meet the agreed return standard. Had the vehicle been returned in the required condition, no cleaning charge would have applied.

Every fee you mention was clearly disclosed before and during the rental process and accepted by signing the rental agreement. Presenting clearly communicated contractual charges as a "scam" is simply dishonest.

— Avia team

Reply from Avia Rent a car

Jun 8, 2026

Your review is misleading and omits essential facts.

The cleaning charge was not applied solely because of a few insects on the front bumper. The vehicle did not meet the agreed return cleanliness standard, which was documented during the return inspection.

The clean to clean / clean to dirty policy is clearly stated in the rental terms, reservation voucher, and explained at pick-up. Customers are free to return the vehicle in the agreed condition themselves or choose the prepaid cleaning option.

Your statement suggests that taking photos before return somehow proves the vehicle met the agreed standard. Photographs do not change the actual condition of the vehicle at the time of inspection. The return assessment was based on the documented condition of the vehicle, not assumptions.

The refund request was rejected because the charge was applied in accordance with the rental conditions you accepted, not because of a lack of evidence.

Thousands of customers return vehicles every year without cleaning charges. Disagreeing with a clearly communicated policy does not make it unfair.

— Avia team

Reply from Avia Rent a car

Jun 8, 2026

Your review is highly misleading and deliberately minimizes what actually happened.

The €15 cleaning option you purchased covers **standard vehicle cleaning only**. It does not cover stains, spills, contamination of upholstery, or situations requiring professional chemical treatment. This distinction was not invented after the fact—it is part of the rental conditions.

What was found at return was not ordinary dirt from normal vehicle use. The vehicle was returned with a **visible salt stain on the passenger seat**, requiring professional upholstery cleaning. Attempting to describe this as something that could simply be wiped away with a damp cloth is wishful thinking, not a fact.

You also conveniently admit that you did not take any photos when collecting the vehicle. Yet despite having no evidence whatsoever, you imply that the stain may have already been there. Such speculation does not override the documented vehicle condition.

Even more ironic is your criticism of the cleanliness of the child seats while simultaneously returning the vehicle with a stained seat and then claiming the resulting cleaning charge was unfair.

Your accusations of arrogance are equally unfounded. Explaining contractual obligations and documented damage or contamination is not arrogance. The fact that you disagreed with the outcome does not make it unreasonable.

The reality is simple: you paid for standard cleaning, returned the vehicle with a stained seat requiring professional chemical treatment, and the applicable charge was applied. Instead of accepting responsibility, you chose to portray a documented issue as unfair treatment.

— Avia team

Reply from Avia Rent a car

Jun 10, 2026

Your review is misleading and omits several important facts.

The €350 charge was not applied because of a harmless "car park ding" as you casually describe it. The vehicle was returned with documented damage that was not present at check-out and was identified during the return inspection. Damage charges are based on documented vehicle condition, not on customer opinions after the fact.

Your claim that we "upsell everyone" is equally false. In your case, you arrived before the reserved pick-up time and were offered an available vehicle from a higher category rather than waiting for the vehicle assigned to your reservation. Customers are always free to wait for their reserved category. Accepting an alternative vehicle is a choice, not an upsell.

As for the alleged "hidden charges", every fee, deposit requirement, insurance condition, cleaning policy, and optional service is clearly stated during the booking process and on the voucher issued by Discover Cars. Conditions that are clearly disclosed before arrival are not hidden simply because you chose not to read them.

The statement that "the price you see is not what you pay" is also misleading. Customers who comply with the rental conditions and return the vehicle in the agreed condition pay exactly what they booked. Additional charges arise only when additional services are selected or when the vehicle is returned with damage or in a condition that does not comply with the rental agreement.

Documented damage remains documented damage, regardless of how it is described in a review afterward.

— Avia team

Reply from Avia Rent a car

May 19, 2026

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that you had such a smooth and stress-free experience with AVIA in Pula. It’s great to know that you appreciated the professionalism of our team, the quick handover and return process, and the quality and cleanliness of the vehicle.

Your recommendation truly means a lot to us, and we look forward to welcoming you again on your next visit to Croatia! 🚗✨

— Avia team

Reply from Avia Rent a car

May 8, 2026

Your review is false and misleading.

A reservation can be made with almost any type of card because this is simply a payment transaction. However, the deposit is a completely different type of transaction with different security requirements. A virtual credit card does not meet those requirements, which is clearly stated in the rental terms and on the reservation voucher you received from the agency.

Since you failed to provide an accepted physical credit card for the deposit, you were offered an alternative option without deposit, including additional insurance. That is standard procedure, not “forced” insurance.

Regarding the scratch, you admit yourself that it was already listed on the damage report. That confirms our documentation was accurate and transparent.

Calling this a “scam” while confirming that the damage was documented is completely baseless and unacceptable.

— Avia team

Reply from Avia Rent a car

May 2, 2026

Your statement is incorrect and exaggerated.

Cleaning fees are not applied arbitrarily, but only when the vehicle is not returned in the agreed condition, in accordance with the clean to clean policy.

All conditions, including cleaning requirements, are clearly stated on the reservation voucher you received from the agency.

Claims of “mafia practices” are completely inappropriate and unfounded.

— Avia team

Reply from Avia Rent a car

Apr 7, 2026

Your review is inaccurate and misleading.

The vehicle was not used for two transfers of 35 km, but for a total of 192 km, which is clearly documented. The car was also returned in a condition that did not meet the agreed cleanliness standard, which is why a cleaning fee was applied.

Cleaning charges are applied strictly according to the clean to clean policy, which is clearly stated in the rental terms, during booking, and on the reservation voucher you accepted.

Presenting this as “rip-off” or “danger” is completely unfounded.

— Avia team

Reply from Avia Rent a car

Dec 22, 2025

All charges, including the vehicle cleaning fee and winter tires, are clearly stated in the rental terms and explicitly listed on the voucher provided before vehicle pickup.
The cleaning fee is charged only when a vehicle is returned in a condition that exceeds normal use and requires special cleaning. A vehicle is never withheld arbitrarily, but only in accordance with the signed contract.

Any suggestion of fraud or a “rip-off” is categorically rejected. Should you believe an error was made in your specific case, we invite you to contact us directly with your reservation details.

Avia team

Reply from Avia Rent a car

Updated Dec 5, 2025

We will be absolutely clear, firm and unapologetic, because the accusations you made are not only false, but deliberately misleading.
You rented our vehicle, and an official €99 parking fine was issued while the car was in your possession. You were the driver. You were responsible. You had every opportunity to pay the fine on the spot — you chose not to. As the legal owner of the vehicle, the fine was later delivered to us, exactly as the law requires, and we forwarded it to you immediately. This is standard procedure for every rental company in Europe.
The additional €15 administration fee is stated clearly in the rental terms you accepted. It applies to every customer, without exception, whenever we must handle official violation documentation. Nothing about this charge is unusual, hidden, or questionable.
Your claim that we provided a “random picture” or that something was “blanked out” is simply untrue. Nothing was blurred, altered, or removed. The printed document you received contains the exact time, exact location, and the full registration number of the vehicle at the moment the violation occurred. This is official evidence from Pula Parking, not something created by us.
Instead of acknowledging the facts, you chose to make accusations that have no basis in reality.
Calling our company “disgusting” or a “scam” is unacceptable and entirely unsupported by any facts. You violated parking rules, the authorities issued a fine, and we processed it exactly as required by law and by the contract you signed. Avia team

Response to your replay:We will address this without any ambiguity, because what you are claiming is demonstrably false and ignores every documented fact in this case.

Your suggestion that there was “no proper evidence” is simply not true. The official notice from Pula Parking includes the vehicle’s registration number, the exact time, and the exact location of the violation. These are the only legally valid identifiers required. Nothing was obscured, nothing removed, nothing altered.
You repeating the opposite does not change the reality of the document you received.

Your statement that you “didn’t know about the fine” is false. The violation occurred while the vehicle was in your possession, and you were informed immediately once the fine was issued to us as the legal owner. Claiming ignorance does not erase an officially recorded violation.

Your accusations about our “character” and “professionalism” are baseless and appear to be an attempt to shift responsibility away from yourself. The fact remains: you committed a parking violation, and the issuing authority documented it clearly.

You also claim you received “no reply,” yet the correspondence shows the opposite. You were clearly told:

that this was an official fine,

that AVIA cannot alter or dismiss government-issued evidence,

and that any challenge must be directed to Pula Parking — which you yourself confirmed you contacted.

Your attempt to spin this into a story of us “ignoring you” is simply untrue.

Suggesting that we charged your card “without explanation” is again false. The charge was processed only after all official documentation was provided, and strictly in accordance with the rental contract you signed. Nothing was done outside of the legal or contractual framework.

Your “warning to others” is not based on facts — it is based on your refusal to accept responsibility for a documented violation.

To be absolutely clear:

The fine was real.

The evidence was complete.

The process was correct.

And your accusations are entirely unfounded.

Avia team

Reply from Avia Rent a car

Oct 31, 2025

**"Your review is completely false and intentionally defamatory. You received exactly the vehicle category **CFMR (VW T-Cross)** that you reserved. The agreed return time was **13:00**, yet you arrived **after 14:00**, disregarding the rental terms you had accepted.

At both pick-up and return, your behavior toward our staff was **unacceptable** — you used **offensive language**, refused to carry out the standard vehicle inspection, and **threw the car key on the counter before leaving**. Such conduct is completely disrespectful and intolerable.

No cleaning fee was charged, and all other charges were applied correctly and transparently, in full accordance with the **rental terms you accepted when making your booking**. These same conditions are **clearly stated on the voucher** you received from the booking agency.

Your accusations are entirely false, malicious, and misleading. Avia Rent a Car operates **professionally, lawfully, and with full transparency**, and we will not tolerate fabricated claims or offensive behavior toward our employees."**

— **Avia team**

Reply from Avia Rent a car

Oct 28, 2025

**"Your review is misleading and does not reflect the facts. All payment, deposit, and insurance conditions are clearly stated before booking and again on the rental voucher you received. Only genuine credit cards that meet international security authorization standards can be used for deposits — this is not our rule, but an industry standard applied by all professional rental companies.

Additional insurance is always optional and never mandatory. As for vehicle cleaning, this requirement is also clearly written in the rental terms you accepted before signing. The cleaning fee is applied only when the car is returned visibly dirty and not ready for the next customer.

Our staff acted according to procedure and in line with company policy. We reject unfounded accusations of unprofessional or dishonest behavior — Avia Rent a Car operates transparently, lawfully, and equally toward every customer."**

— Avia team