Avenuear Reviews 20

Reply from Avenuear

Jan 23, 2026

Hi Andre, I haven't received an emailed letting me know your situation. If you can email me at mike@avenuear.com I can check your submission and make sure you get what you paid for.

Reply from Avenuear

Updated Aug 14, 2025

Hello Barbra,

I’ve reviewed our records and I’m unable to find any account or payment history under the email address provided to Trustpilot. This suggests there may be a misunderstanding or perhaps you used a different email when registering.

At AVENUEAR, we take all feedback seriously and want to address any genuine concerns. If you are indeed a past or current user, please contact me directly at mike@avenuear.com with the email address you used to sign up, along with any relevant details, so we can investigate promptly.

Our goal is to ensure all reviews reflect real customer experiences, and we would be happy to resolve any verified issues. If we cannot verify an account associated with your name or claim, we will assume the review may have been made in error.

Thank you for your understanding,
Mike
AVENUEAR

(if this response is sill up it's because I haven't received an email from this "user")

Reply from Avenuear

May 8, 2025

I want to sincerely apologize for any frustration or inconvenience you’ve experienced. I take full responsibility for the shortcomings in our customer service. The company we partnered with did not meet our standards, and I completely understand your disappointment.

I want to assure you that I am actively refunding everyone affected. Customer service has always been my top priority, and I’m committed to making things right for you. If you’d like, please email me directly-I’m more than willing to personally review your account and resolve any issues.

I also want to clarify that calling this a scam is something I take very seriously. My team and I have poured years of hard work and countless hours into building this from the ground up, often with limited resources. We’ve invested everything into making this work because we genuinely care about our customers and our mission.

Again, I apologize if my previous response came across as heated. I truly understand your frustration, and I’m here to help. Please reach out to me via email so we can sort this out together. Thank you for your patience and understanding. Just reach out to me at mike@avenuear.com and i can go over your account.

Reply from Avenuear

Updated May 13, 2025

I listened to your music. Let’s be clear-this isn’t a platform for hobbyists. Our platform is built for serious artists seeking industry connections, record label deals, sync licensing opportunities, and artist development. If you didn’t find much to do here, it’s because this space is designed for professionals ready to take their careers to the next level.

This is an exclusive, internal platform used by music executives and their teams to scout real talent. If you didn’t get any traction, it’s simply because none of our top-tier A&R reps saw something they wanted to work with. The music industry is brutally competitive, and only the best break through.

Thanks for giving it a shot. If you have any questions, email me directly at mike@avenuear.com.

I'm truly sorry to hear that you didn't find value in our platform-it's not the right fit for every artist, and we completely understand that. Our goal is never to take money from those who don't fully understand or benefit from what we offer.

It appears you never submitted your work to any of the executives, which is actually one of the core features of our site. Given your experience, I will be refunding your four months of service. You can expect this refund to be processed within the next 5 to 7 business days. Please contact me if you don't receive it after 7 business days.

I also want to apologize for not having a more thorough screening process before artists join. This is something we're actively considering, as we want to ensure the best possible experience for everyone.

As per your request, your membership with AVENUEAR has been canceled, and you will not be billed moving forward.

Thank you for giving us a try, and I wish you all the best in your artistic journey.


Stripe Refund
$39.96
5/12/25 8:12 PM

You will get in in the next 5 to 7 business days. Good luck to you.

Reply from Avenuear

May 7, 2025

My name is Michael Colton, and I am one of the founders of AVENUEAR. I want to personally inform you that I am now leading our customer service department and overseeing the daily operations of the company. We acknowledge that our customer service has not met expectations in the past, and as a result, we have ended our relationship with the previous customer service provider. Email me at Mike@avenuear.com and I will go through your account with you.

Reply from Avenuear

Sep 25, 2024

Unfortunately, I can’t verify if this is a real user since Trustpilot doesn’t show the reviewer's email. But for anyone new to AVENUEAR, here's how our platform works:

The $9.99 fee grants you access to AVENUEAR, where music executives scout talent daily. You also have the option to submit your music directly to executives' inboxes, ensuring they receive and open your track.

However, unless you’ve added the feedback option to your submission, they’re not obligated to provide feedback. If you pay for an evaluation, you’ll receive a written assessment from top-tier industry professionals. Their time is valuable, similar to hiring a business coach—you wouldn’t expect free business advice, and it’s the same in the music industry.

If you want to delete your account, just go to your profile and account settings (like on any social media platform), scroll down, and hit “delete account.”

As for DJ Clue, he won’t respond if feedback wasn’t part of your submission. An evaluation requires an additional fee.

We appreciate your input about the auto-messenger—this is something we’ll work on improving. If you have any legitimate issues, feel free to contact mike@avenuear.com, and we’ll be happy to assist!

Reply from Avenuear

Sep 22, 2024

We’re currently working to make the site more user-friendly and improving our customer service department to ensure it runs as it should. If you have any concerns or need assistance, feel free to reach out to me directly at mike@avenuear.com, and I’d be happy to help.

Reply from Avenuear

Sep 22, 2024

I just found out about Trustpilot or I would have responded earlier. Thank you for reaching out and bringing this to our attention. I apologize for the inconvenience you’ve experienced. We take all concerns seriously and want to make this right.

Firstly, I do not currently have a record of your submission in our system. It’s possible that this is related to a technical issue we encountered when we switched servers between late January and March. During this transition, a few submissions slipped through the cracks, and our customer service, unfortunately, did not meet the standards we aim for. We are a small but growing company, and while our service wasn’t perfect during that time, we have been working tirelessly to improve our customer support and overall experience.

To resolve this situation, could you please provide me with the payment receipts associated with your submission? This will help us locate your details and ensure your music is properly delivered to the appropriate A&R teams.

Additionally, did you happen to select the add-on feature for feedback from executives? Please note that if you did not select this option, the A&Rs are not obligated to respond directly to you. If they passed on your music, that’s the only indication you would receive.

I also want to assure you that we are a legitimate company. We have contractual agreements with all the music executives we work with, and we even offer live, one-on-one sessions with them to ensure artists have real opportunities to connect and receive professional feedback.

If you have any further concerns or questions, please feel free to contact me directly at mike@avenuear.com. I am one of the founders, and I will personally ensure your issue is resolved.

Again, I deeply regret the frustration this has caused, and I appreciate your patience. Please provide the necessary information so we can address this promptly and get your music to the right people.

Sincerely,
Mike
Co-Founder

Reply from Avenuear

May 7, 2025

My name is Michael Colton, and I am one of the founders of AVENUEAR. I want to personally inform you that I am now leading our customer service department and overseeing the daily operations of the company. We acknowledge that our customer service has not met expectations in the past, and as a result, we have ended our relationship with the previous customer service provider. Email me at Mike@avenuear.com and I will go through your account with you.

Reply from Avenuear

Updated May 13, 2025

his matter was resolved in 2023, and the artist was refunded for the months they did not use the account. It’s important to note that the artist did not opt for the additional fee required to receive feedback from our music executives. The $20 fee covers submission to the executives' mailbox and ensures they listen to the song. However, coaching or evaluation services are available for an additional cost. You wouldn't get free advice from a sales coach without paying for it. Same difference. This platform is for artist that invest in their craft and want the ability to be heard from people that could sign them and also to get evaluations.

We also offer one-on-one Zoom meetings with the executives for those interested in more direct interaction. If there are any concerns or if you feel this matter wasn’t fully resolved, please feel free to reach out to me at mike@avenuear.com, and I’d be happy to assist you further.

Reply from Avenuear

Sep 22, 2024

Full Disclosure: I am one of the founders of this company. I gave this 5-star rating to counterbalance an unjustified 1-star review from an unknown source. It seems Trustpilot doesn’t actively moderate or hold reviewers accountable. As an artist myself, I can say this platform is built by artists, for artists. Feel free to share your honest opinions about our company, but calling it a scam is simply not true.

We’ve invested thousands of hours into building this platform—web development, meetings, shooting interviews, podcasts, and more. To have all that effort dismissed as a scam is frustrating and unfair. We're a small company doing big things to support your music, and I truly believe this is a 5-star service. If we have failed you in any way, please contact me directly at mike@avenuear.com before posting a negative review.

Reply from Avenuear

Sep 22, 2024

The fact that Trustpilot allows ratings from unverified individuals is deeply concerning. It’s alarming that someone can leave negative reviews without any real accountability. If you examine this person's account, you'll see a pattern – all they do is call things scams without providing any concrete evidence or information. For businesses to be subjected to this kind of baseless and damaging feedback on a platform that claims to be rating-based is unacceptable. Frankly, this level of unregulated behavior on a public platform should be illegal.