Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast. When picking up the service was not quite as good and friendly, seemed we where most... See more
Company replied
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Review summary
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Reviews shaping this summary
The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That b... See more
Company replied
Constumer focus at your autovia desk at the airport can be more and better focussed on the customer instead of colleagues am ong themselves. Service at the pickup location was very good.
Company replied
Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned. Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into th... See more
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Company details
About autovia.it
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
In tutta Italia, 00000, In tutta Italia, Italy
- +39 02 84065
- info@autovia.it
- autovia.it
Auto e furgoni
4.0
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and car
Picked up at Venice airport - staff were lovely and process fairly seamless. Great vehicle. Only issue was dropping back off at a busy time and limited spaces to leave the car
11 September 2026
Reply from autovia.it
Dear Customer,
thank you for your 5-star review and for sharing your experience. We are pleased to hear that you appreciated our Venice staff, the smooth pick-up process, and the vehicle provided.
Thank you also for your feedback regarding the limited parking spaces available during a busy drop-off time. Your comments are valuable and help us improve our service.
The Autovia Team
Happy with the car and service
Happy with the car and service. One of the members of staff at the desk at Treviso airport spoke English, explained everything and sorted everything out quickly and in a friendly manner. Will be going to Autovia first next time 👍🏻
11 September 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating and for your trust. We hope to assist you again in the future.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for sharing your experience with us. We are pleased that your rental met your expectations.
The Autovia Team
Autovia stole from me
Autovia stole from me. I was charged twice for my rental, paid in full on collection, they then did an unauthorised charge on my credit card on return. Customer service refuse to answer my emails, and often hang up when I call. Terrible customer service, it has now been a month of trying to contact them with no luck. Avoid and shop elsewhere
12 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the situation you have described and for the difficulties you report having experienced in reaching our Customer Care team.
However, we cannot accept the statement that Autovia “stole” money from you. Any alleged duplicate charge or card transaction that you do not recognise needs to be reviewed against the rental agreement and the relevant transactions.
If you have still not received a response, please contact customercare@autovia.it again, providing your booking details and documentation showing the two charges, so that the matter can be properly investigated.
The Autovia Team
Thank you for exceeding my expectations :-)
The staff at the terminal desk were professional, polite and friendly. Although there was a short queue, the ladies worked quickly and got through it in no time. They advised me on the most suitable insurance, and the car I received exceeded my expectations. The online booking beforehand was also straightforward. Highly recommended.
9 September 2026
Reply from autovia.it
Dear Customer,
thank you for your positive feedback. We will continue working hard to provide a clear, reliable and efficient service.
The Autovia Team
I paid for a 5 seater car but was…
I paid for a 5 seater car but was given one with only 4 seatbelts. At the time of picking up the car, I was with my young children and elderly father and it was late and very hot and we had had a long journey and since we were only 4 people at the time I didn't notice that there were only 4 belts. However, when we joined the rest of our family and were about to put another person in the car, we noticed this mistake. I complained about this at drop off but was told to email their customer care department. I have now emailed three times over the past month and have received absolutely no response. This is totally unacceptable and I would certainly not recommend this company to anybody
10 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are very sorry for what you have described. A vehicle provided as a 5-seater must of course have the corresponding number of seatbelts, and your report requires a specific review.
We are also sorry that, at the time of your review, you had still not received a response from our Customer Care team despite sending three emails. If you have still not received a reply, please forward your complaint again to customercare@autovia.it, including your booking details and referring to your previous messages, so that we can investigate both the vehicle assigned to you and the lack of response to your request.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for your kind words. Our team works every day to make the rental experience as smooth and pleasant as possible.
The Autovia Team
Absolutely horrific experience do not use this company
Absolutely horrific experience do not use this company. Arrived at desk in Rome with my 3 kids. From first moment I got to desk it was as if I was never getting the pre paid rental car - Veronica at the desk incredibly unhelpful. My credit card had my initials and even after showing my online banking to prove the card was registered to myself, having my passport and driving license and other cards in my full name, Veronica refused to proceed with my booking. I have not had a response from Customer service to my complaint. I will be escalating this matter legally. WORST CAR RENTAL EXPERIENCE.
16 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you described and also that you have not yet received a response to your complaint.
A physical credit card in the customer’s name is required for vehicle collection. The name shown on the card must correspond with the documents provided and, where only initials or abbreviated names appear, card ownership must be clearly verifiable.
As you state that you also provided supporting banking documentation, we believe the circumstances at the desk need to be reviewed specifically. If your complaint has not yet been handled, please contact customercare@autovia.it with your booking details and, if available, the reference to your previous complaint.
The Autovia Team
Good service and lovely clean car
Good service and lovely clean car.
Just one thing to comment on which is they require a credit card with your full name spelled out for the deposit which UK banks generally don’t do as it is your initials and last name. I was not informed of this in advance. That is quite significant and many car companies do not require such a requirement.
Other than that, all was smooth and easy.
7 September 2026
Reply from autovia.it
Dear Customer,
thank you for your review and for your positive comments about our service and the cleanliness of the vehicle.
We also appreciate your feedback regarding the name shown on the credit card. For the security deposit, the card must belong to the customer and allow its ownership to be clearly verified. Where initials, abbreviations, or incomplete names appear on the card, our staff may ask for additional documentation or, if the match cannot be clearly confirmed, may be unable to accept the card.
We have also taken note of your comment regarding how clearly this requirement is communicated before pick-up. We are pleased that, aside from this point, the rest of your rental experience was smooth and easy.
The Autovia Team
We liked the vehicle. Check-in and check-out were easy, however I am still waiting for the deposit to be returned, and it has already been 9 days since the vehicle was returned.
We liked the vehicle. Check-in and check-out were easy, however I am still waiting for the deposit to be returned, and it has already been 9 days since the vehicle was returned.
Once I receive my bail, I can reconsider my assessment. Thank you.
31 August 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience. We are pleased that you appreciated the vehicle and the easy check-in and check-out procedures.
We are sorry, however, for the wait regarding the release of your deposit. If you have still not received your deposit, please contact us at customercare@autovia.it so that we can carry out the necessary checks.
The Autovia Team
Very polite and helpful staff
Very polite and helpful staff, nice and clean car with low mileage, quick service and pickup, also at car return! That’s how it’s supposed to be. A big thank you to Veronica (?) at the contract counter at Fiumicino.
3 September 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
Deposit problem
The staff at pick-up and the car itself were both fine – no complaints there. However, I'm still waiting for my security deposit to be refunded, 6+ days after returning the vehicle in perfect condition with no issues. What's worse, I haven't been able to reach the company through any of their listed contact channels (phone, email) to get an update. I'll update this review once the matter is resolved.
Il personale al ritiro e l'auto stessa erano entrambi ok – nessun problema da segnalare su questo fronte. Tuttavia, sto ancora aspettando il rimborso della cauzione, a distanza di oltre 6 giorni dalla riconsegna del veicolo in perfette condizioni e senza alcun problema. Peggio ancora, non sono riuscita a contattare l'azienda tramite nessuno dei canali di contatto indicati (telefono, email) per avere un aggiornamento. Aggiornerò questa recensione non appena la questione sarà risolta.
1 September 2026
Reply from autovia.it
Dear Customer,
we are sorry for the wait regarding the release of your security deposit and, above all, for the difficulty you experienced in reaching us. We are nevertheless pleased that you were satisfied with the vehicle and the service at pick-up.
If the matter has not yet been resolved, please write to customercare@autovia.it and include your booking details so that we can carry out the necessary checks.
The Autovia Team
had a great experience
had a great experience. The staff was very friendly, professional, and welcoming. The whole rental process was quick, smooth, and very easy from start to finish.
I was very satisfied with the vehicle and it performed excellently throughout my trip. I would also like to thank the team for giving me the opportunity to experience a BYD vehicle for the first time. It was a very positive surprise and I was genuinely impressed.
Thank you for the excellent service. I would gladly rent from you again and highly recommend your company to others.
31 August 2026
Reply from autovia.it
Dear Customer,
thank you for taking the time to leave us a review. We are pleased to know that you had a good experience with Autovia.
The Autovia Team
great service and fast pickup
great service and fast pickup thank u Lothar
8 April 2026
Unprompted review
Reply from autovia.it
Dear Customer,
thank you for sharing your experience with us. We are very pleased to know that you enjoyed our service and we hope to welcome you again soon.
The Autovia Team
Everything went as expected only the…
Everything went as expected only the check in took longer than I thougt. Car was good and clean.
2 September 2026
Reply from autovia.it
Dear Customer,
we are very happy to hear that your experience with Autovia was positive. Thank you for choosing us.
The Autovia Team
Great staff
Great staff, really courteous and helpful. Car was a bit expensive for 1 day
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience with us. We are very pleased to know that you enjoyed our service and we hope to welcome you again soon.
The Autovia Team
The car rental company met my…
The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for your review and for appreciating the speed and friendliness of our service.
We are sorry about the missing windshield washer fluid and the cleanliness of the inside of the windows. These are details that deserve greater attention, and we will take your feedback into account to further improve our vehicle checks.
The Autovia Team
Breath of fresh air
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
UPDATE: Money taken despite my formal dispute
UPDATE: Money taken despite my formal dispute
When I returned the vehicle, there was nobody outside to inspect it, so I handed the keys to the representative at the booth as instructed. Before leaving, I specifically went back and asked whether everything was completed and whether the car was okay. I was clearly told, “Yes, everything is fine—no problem.”
I therefore did not simply “walk away,” as Autovia originally suggested. I left only after their representative confirmed that everything was satisfactory. I subsequently received an email alleging a minor scratch and an invoice for €190.96, which I formally disputed.
Autovia supplied photographs at the beginning of this matter. However, the images are unclear and, in my opinion, do not definitively show the alleged scratch for which I am being charged. I cannot clearly identify what they are referring to from the photographs provided. I therefore requested further photographs and clearer evidence, together with the relevant return records, but I have not received a proper response to that request.
Autovia has now replied publicly to my Trustpilot review but has still not properly answered my email or contacted me directly regarding the dispute. Its public response acknowledges that being told everything was fine and then receiving a damage charge appears inconsistent. It also states that the matter should be assessed using the return records and photographic or technical evidence.
Despite the photographic evidence remaining unclear and my request for better proof being unanswered, Autovia has now taken the full €190.96 from my credit card while the charge remains formally disputed.
A public response on Trustpilot is not a substitute for responding directly to the customer and properly addressing the evidence requested. I am now disputing the payment through American Express and raising the matter with Ryanair Car Hire.
I remain extremely disappointed with how this has been handled. I will never use Autovia again and advise others to be very cautious.
6 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that, following your formal dispute, you have still not received a complete response regarding the additional documentation you requested.
When the vehicle is not inspected together with the customer at the time of return, the inspection may be carried out afterwards, and any damage identified must be supported by the relevant photographic or technical documentation. Customers are also entitled to request clarification and dispute the amounts communicated to them.
In your case, the key issue is precisely your dispute regarding the photographs and the return documentation. For this reason, the case needs to be reviewed in detail, including the check-in records and the images used to attribute the damage.
Please contact customercare@autovia.it, stating that this concerns an existing formal dispute and including your rental details, so that our team can link your message to the open case and review the documentation you have requested.
We are also sorry that the handling of your request has left you feeling that your concerns were not properly addressed.
The Autovia Team
You have charged me 59€ without telling…
You have charged me 59€ without telling me why , I have written to you askung about it , and nobody have answered me yet.
I still have 350€ blocked in ny account , eventhough I gave back the car the 25th.
25 August 2026
Reply from autovia.it
Dear Customer,
we are sorry that you have not yet received a reply, and we understand your concern, especially regarding the €59 charge for which you have not yet received an explanation.
To confirm exactly what this amount refers to, we need to check the documentation related to your specific rental. Please contact us at customercare@autovia.it and include your booking details so that our team can review the case.
Regarding the €350, if this is the security deposit, it is normally held as a pre-authorisation rather than a final charge. Autovia releases the pre-authorisation after the rental has ended and the required checks have been completed. The time it takes for the amount to become available again then depends on the card issuer and banking circuit.
We also apologise for the delay in replying to your previous message.
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