Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more
Company replied
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more
Company replied
I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
27K reviews
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Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you've found the AutoProtect app easy to use and straightforward.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear everything was explained clearly by the salesman and the process felt quick and simple through AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you've found the process easy to use so far and we'll continue to do all we can to ensure everything is resolved as quickly as possible.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear everything is going well so far and that your experience with AutoProtect has been a positive one.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you’ve recently signed up with AutoProtect. We hope everything continues to meet your expectations should you need to use the service in future.
Kind regards
Billy
The worker that fixed are car was very…
The worker that fixed are car was very helpful in all aspects of doing the job
14 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear the technician was helpful throughout the repair process and provided the support you needed.
Kind regards
Billy
A very smooth system
28 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found the AutoProtect system very smooth and easy to use.
Kind regards
Billy
App works great
App works great - wasn’t sure how to submit more than 1 area of damage but a call to CS cleared that up.
29 May 2026
Unprompted review
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the app worked well for you and that our Customer Service team was able to quickly clarify how to submit more than one area of damage. We’re glad the process was straightforward once this was explained with AutoProtect.
Kind regards
Billy
The app was a bit difficult to use
The app was a bit difficult to use - probably my inexperience in downloading photos!
29 May 2026
Unprompted review
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you found the app useful overall, and we appreciate your comments about the photo upload process. We understand this can sometimes take a bit of getting used to, especially if it’s your first time, and your feedback will be shared with the team at AutoProtect to help improve the experience.
Kind regards
Billy
40 minutes waiting last night 1hr50 + minutes today
40 minutes waiting last night. Endless loop drives you nuts. Again this morning 50 minutes so far. This is not efficiency at its best. They take the money. All I want is to speak to a human being and get my car sorted out. So I received an email from Autoprotect and they said that they would call me, so I hung up from the 1hr 53 minutes of queueing. They called within 5 minutes to be fair.
29 May 2026
Unprompted review
Reply from AutoProtect
Hi,
Thank you for your feedback. We’re sorry to hear about the long wait times and the frustration you experienced trying to get through to speak to someone. We understand how important it is to be able to speak to a person quickly, especially when you need support with your vehicle.
We’re glad to hear you were eventually called back promptly, but we appreciate that the initial delays and call experience fell short. Your comments will be passed on so this can be reviewed and improved within AutoProtect.
Kind regards
Billy
Easy to use app
29 May 2026
Unprompted review
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you found the app easy to use with AutoProtect.
Kind regards
Billy
High quality scratch repair
The scratch repairs were carried out quickly by a very efficient mobile service. The technician was knowledgeable, friendly and highly skilled. Very happy with the result.
21 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear the scratch repairs were carried out quickly by an efficient mobile service and that the technician was knowledgeable, friendly and highly skilled, with a result you're very happy with through AutoProtect.
Kind regards
Billy
The technician was professional
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surrounding area. The finished repair was undetectable.
6 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the technician arrived on time, clearly explained the work and expected timescale, and was well equipped to carry out the repair professionally in all conditions. It’s great to know the finished repair was undetectable and completed to such a high standard with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you were very happy with the flawless work carried out by AutoProtect.
Kind regards
Billy
Good value for money
24 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you feel the service offers good value for money with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found the service very efficient with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the technician was very professional and polite and carried out a lovely job with AutoProtect.
Kind regards
Billy
Registering the repair was easy
Registering the repair was easy, Also had a contact number so you could speak to a real person, which I did and they were very helpful.
The technician who carried out the repairs did an excellent job.
I was very happy with the whole service I received.
19 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found registering the repair easy and appreciated being able to speak to a real person who was helpful with AutoProtect. It’s great to know the technician carried out an excellent job and that you were very happy with the overall service.
Kind regards
Billy
Excellent repair
Excellent repair. Technician friendly and pleasant, clearly knew his stuff.
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you were happy with the excellent repair and that the technician was friendly, pleasant, and knowledgeable with AutoProtect.
Kind regards
Billy
Very quick from the initial claim…
Very quick from the initial claim submission to the actual repair. Chris from Sudbury completed the repair in around 2 hours and did an excellent job. Car looks like new again.
14 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the process was very quick from claim submission through to repair with AutoProtect. It’s great to know Chris from Sudbury completed the work efficiently, did an excellent job, and left your car looking like new again.
Kind regards
Billy
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