Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more
Company replied
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Review summary
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I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more
Company replied
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more
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I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
27K reviews
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Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you had a great experience with AutoProtect and that the technician was on time, friendly, and delivered high-quality repairs.
Kind regards
Billy
First time of using app but…
First time of using app but instructions easy to follow and picture upload easy 👍
28 May 2026
Unprompted review
Reply from AutoProtect
Hi,
Thank you for your feedback, we're pleased to hear you found the app easy to use on your first experience and that the instructions and photo upload process were straightforward with AutoProtect.
Kind regards
Billy
excellent work
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you were happy with the excellent work carried out by AutoProtect.
Kind regards
Billy
The whole process was handled by the…
The whole process was handled by the dealer. Everything was finished in advance ofe collecting the car. Great service.
27 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the whole process was handled by the dealer and completed in advance of you collecting your car. It’s great to know you received great service with AutoProtect.
Kind regards
Billy
A good policy to have for my car
I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for the repair work to be carried out at my home. A very professional company came along and did an amazing job, the scuff has now totally disappeared.
22 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found the process easy to set up after taking out your policy with Audi. It’s great to know the home appointment was arranged smoothly and that the repair company delivered an amazing, professional job, leaving the scuff completely removed with AutoProtect.
Kind regards
Billy
Excellent company professional workers
Excellent company professional workers
A really nice guy done an amazing job absolutely stunning work
On time Excellent job 👏
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found AutoProtect to be an excellent company with professional workers. It’s great to know the technician delivered stunning work, arrived on time, and provided an excellent job throughout.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found it easy to book, the agent arrived on time, and the work was completed satisfactorily with AutoProtect.
Kind regards
Billy
We are happy with shine company and his…
We are happy with shine company and his engineer,excellent done good work and very very clean help full. Engineer very polite, helpfull and knowledgeable. Very impressed.
20 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you’re happy with Shine and the engineer who carried out the work. It’s great to know you were impressed with the excellent, clean, and professional service, and that the engineer was polite, helpful, and knowledgeable throughout with AutoProtect.
Kind regards
Billy
Excellent service
Excellent service. The technician worked in a horrific driving rain all day.
13 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you received excellent service and that the technician carried out the work professionally even in very challenging weather conditions. We really appreciate you taking the time to share this with AutoProtect.
Kind regards
Billy
A very Good Service!!
12 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you received a very good service with AutoProtect.
Kind regards
Billy
Chris is a true professional
Chris is a true professional. His work is excellent. No shortcuts. Thank you
22 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear Chris is a true professional and that you were impressed with the excellent standard of his work and attention to detail with AutoProtect. It’s great to know no shortcuts were taken and that you’re happy with the result.
Kind regards
Billy
Hello, does anyone answer the phone!!
It was so easy to get through to someone when you wanted me to extend the warranty, but when I tried phoning to ask a question about a posible warranty claim, I waited over 35 mins and still couldn't get through to talk to someone. I even sent a message, I'm still waiting on a response.
Extremely poor service
27 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback. Please can you send more details of this and your contact information to feedback@autoprotectgroup.co.uk so we can review this further for you.
Kind Regards
Billy
Have previous experience of excellent…
Have previous experience of excellent service,this time was no exception
First class service,excellent workmanship
13 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear that as a returning customer you once again experienced first-class service and excellent workmanship with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the issue was resolved quickly and effectively with AutoProtect.
Kind regards
Billy
Minor paint repair on my wife’s Mini
Minor paint repair on my wife’s Mini. Work carried out to a very high standard, easy to arrange appointment at home address, technician was punctual and informative. Can highly recommend.
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the minor paint repair on your wife’s Mini was carried out to a very high standard with AutoProtect. It’s great to know the appointment was easy to arrange, the technician was punctual and informative, and that you would highly recommend the service.
Kind regards
Billy
A convincing showroom demonstration…
A convincing showroom demonstration made the choice of this product a must have.
22 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the showroom demonstration was convincing and helped make your decision an easy one with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you experienced excellent communication and a job well done with AutoProtect.
Kind regards
Billy
All areas were excellent with the…
All areas were excellent with the repairs better than anticipated. I had been quoted £5k from a professional body shop for the same repair.
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear all areas of the repair met your expectations and that the results were even better than anticipated with AutoProtect. It’s also great to know you were happy with the outcome compared to the alternative body shop quote.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you were happy with the excellent job carried out by well qualified people with AutoProtect.
Kind regards
Billy
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