Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more
Company replied
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Review summary
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Reviews shaping this summary
I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more
Company replied
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more
I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
27K reviews
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Very happy with work undertaken
Arrived on time, very happy with work undertaken, well worth taking out the paint protection policy.
21 May 2026
The help I received from your staff
The help I received from your staff.
Their patience in dealing with me.
David in particular.
30 May 2026
Exceptional Service
Salesperson Marc was very helpful and took his time to explain the process for buying the car. He had a calm demeanour which put me at ease. He did not push for the sale, but was knowledgeable about the products on offer.
30 May 2026
It was brilliant
It was brilliant
great job fixing the scratches on the car
Very polite talking
I was Very happy with their job
Well Done
13 May 2026
How polite everyone is
How polite everyone is , and thank you sam for repair our car , it’s a great job 👍
22 May 2026
Keir was fab
27 May 2026
Exceeded expectation
The technician, Sam, was amazing. Talked me through what he was going to do and gave me a timeframe of how long it may take. He was so polite and friendly and did an excellent job. He definitely knew his stuff! Very pleased with the result.
21 May 2026
They have a good human relationship
They have a good human relationship. I was comfortable with them.
27 May 2026
They spoke to me very well when I…
They spoke to me very well when I renewed my car warranty.
27 May 2026
Guy came withing time range and did a…
Guy came withing time range and did a very good job
12 May 2026
Shine
Shine, the company that carried out the repair, communicated well and attended promptly at a time convenient to me. The representative who attended was friendly, helpful and competent, doing an excellent job.
18 May 2026
Managed to come out early to repair
Managed to come out early to repair, easy claims process and no hassle! Repair is outstanding!
20 May 2026
Professional service
Engineer come around time, friendly, checked the damage and advised on the work he is going to do, and completed.
26 May 2026
Fantastic Repair
The first most important thing was the repair and this was fantastic. The car looked as if it had just come out of the showroom. Secondly although it was a very wet day the gentleman erected a tent to work under. He was polite, friendly and a pleasure to have on my property.
19 May 2026
Auto Protect Experience
Very easy to book a visit and customer service contact was excellent. Brilliant work by Sean, also ensuring area was safe for work and also other cars in the vicinity.
20 May 2026
Excellent service
Simple to engage and prompt response. The repair was completed at my property in a most efficient manner. Technician was friendly and polite and did an excellent job. Very happy with overall experience.
27 May 2026
Did the repair but left a slight…
Did the repair but left a slight scratch which I have removed my self
14 May 2026
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