Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... See more
Company replied
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer w... See more
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Matt was super helpful and very friendly. When you are calling for an extension, it can be embarrassing or hurtful on someone’s pride. Matt made me feel totally at home on the phone and did not make m... See more
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Company details
About AutoPayPlus
Written by the company
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Written by the company
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contact info
800 North Magnolia Ave. 12th Floor, 32803, Orlando, United States
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sassha was wonderful and patient with…
Sassha was wonderful and patient with me and helping understanding
19 May 2026
Unprompted review
Reply from AutoPayPlus
Hello Alex. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Sassha was wonderful and patient while helping you better understand everything.
We appreciate your kind feedback and will be sure to share your recognition with Sassha. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
It was a great experience and a great…
It was a great experience and a great blessing to have good ppl
18 May 2026
Unprompted review
Reply from AutoPayPlus
Hello Nartisha. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you had a great experience and felt supported by our team.
We truly appreciate your kind words. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Reply from AutoPayPlus
Hello. Thank you for sharing your feedback with us. We’re delighted to hear that you found our team friendly and knowledgeable.
We appreciate your kind words and are proud to be your payment concierge. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Reply from AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you found our staff pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Professional, knowledgeable and respectful …
I spoke to a representative after a minimun hold time. I was greeted by a well spoken professional representative. She was respectful, very knowledgeable and efficient. I had several questions that were answered and my problems resolved very quickly.
7 May 2026
Unprompted review
Reply from AutoPayPlus
Hello Larry, thank you for sharing your experience with us! We’re glad to hear you were connected quickly with a professional, respectful, and knowledgeable representative who was able to answer your questions and resolve your concerns efficiently. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
SO sketchy from beginning to end
**Update since they decided to reply and lie**
No one has reached out or spoken to me. I set an appointment up yesterday to try to speak to an agent. The agent never called (wasting my time), just marked it as complete an hour after they were supposed to call. I disputed the charges through my bank at that point. I called today to try to resolve given their reply. “Calvin” hung up on me TWICE. Once when I said I wanted to cancel my payments and again when I said I want to speak to a manager. I had to call a completely different department so I could talk to someone OTHER than Calvin to actually close my account. Supposedly management is going to call me back tonight to talk to me about Calvin, but I don’t think I’ll hold my breath. This is one of the worst companies I’ve ever dealt with. It is ILLEGAL to hang up and refuse to discuss business with a customer because they want to close their account. You’re lucky I’m not reporting you to the AG for bad business practices.
~~~~~
SO sketchy from beginning to end. Tried to add in services I didn’t agree to. Charged me three payments after I sold the car - had to get my bank involved to get them to stop. Just awful.
29 April 2026
Unprompted review
Reply from AutoPayPlus
Good morning Sarah, we’re truly sorry to hear about your experience and understand how frustrating it must have been to have additional withdrawals after your vehicle was sold. That is certainly not the experience we want for our Members.
We take concerns regarding account changes and payments very seriously. We want to help resolve your concerns and clarify that we do not automatically receive notifications when a vehicle is sold or a loan is paid off, and steps are required from our Members to stop scheduled payments. Your feedback is important, and we would appreciate the opportunity to review what occurred on your account.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
The customer service was great very…
The customer service was great very friendly staff
29 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Rubie, thank you for your feedback! We’re glad to hear you received great customer service and found our staff to be very friendly. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Autopayplus Insurance
When I was reaching out to speak about changing from my current Insurance, Elizabeth made the experience great and very informative. Im a first time car buyer and im still learning about insurance. Elizabeth informed me of my different options and answered all my questions perfectly. If im going to speak to anyone about insurance it would definitely be Elizabeth, she is passionate about her job, she speaks with energy unlike a previous representative that I spoke to from a different company who felt like a soulless machine.
28 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Alexis, thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Elizabeth made your experience informative and positive, especially as a first-time car buyer. It’s great to know she took the time to explain your options clearly and answer all of your questions with care and energy. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
I got 2text messages about my phone…
I got 2text messages about my phone appointment and when they called the representative did know why the appointment was scheduled. After speaking with the representative she helped with the closing of me account.
27 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Margaret, thank you for sharing your feedback with us. We apologize for any confusion regarding your appointment, and we appreciate you bringing this to our attention. We’re glad to hear that our representative was able to assist you and help with closing your account. Your experience is important to us, and we appreciate the opportunity to improve. Thank you for choosing AutoPayPlus, and please don’t hesitate to reach out if you need further assistance.
Antonio has been great
Antonio has been great! Everytime I speak with him, I get great customer service, and everything taken care of and then some. He is very pleasant to speak with and very informative and polite. I look forward to speaking with him again.
24 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Mystique, thank you for sharing your experience with us! We’re glad to hear that Antonio consistently provides great customer service and goes above and beyond to take care of everything you need. It’s wonderful to know he is pleasant, informative, and polite during each interaction. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Reply from AutoPayPlus
Hello Wanda, thank you for your feedback! We’re glad to hear everything was explained in a way that was easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Great Service!!!!
I had some issues with my bank and some ACH issues. There was some clerical issues that were unfortunate for me. But Operations Manager James called me an assured me that he personally take care of my issue and he promptly did. It’s rare to find a company that will stand by their word and this company did. I appreciate them and will always be grateful for their dedication to excellent costumer service. Thank you James and Auto pay Plus.
19 April 2026
Unprompted review
Reply from AutoPayPlus
Good morning Brandon, we’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially when it involves your bank account and a refund. That is certainly not the experience we want for our Members.
We take concerns involving account security, payment handling, and refunds very seriously. We understand there may have been a miscommunication during this process, and we want the opportunity to review your account thoroughly to ensure everything is handled correctly and to address any outstanding concerns.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
Reply from AutoPayPlus
Hello Cassandra, thank you for your feedback! We’re glad to hear you had a great experience with our team. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Carlos was amazing
Carlos was amazing. Straight forward, moved quickly, made sure I understood the process for a first timer and reviewed all my information and facts before submitting to make sure everything was correct. Amazing customer service !
13 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Anisah, thank you for sharing your experience with us! We’re glad to hear that Carlos provided clear, efficient, and thorough service while making sure you understood everything as a first-time user. Your kind words about his attention to detail and customer care mean a lot to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Good experience with AutoPayPlus
Good experience with AutoPayPlus! When I paid off the loan early, there was some confusion with the lender (Capital One) and AutoPayPlus contacted Capital One on my behalf and got it all resolved. I would use AutoPayPlus again.
6 April 2026
Unprompted review
Reply from AutoPayPlus
Hello, thank you for sharing your experience with us! We’re glad to hear our team was able to step in, coordinate with your lender, and get everything resolved smoothly after your loan payoff. We truly appreciate your trust and are happy to know you would use AutoPayPlus again. We’re proud to be your payment concierge and are always here if you need assistance.
Thank you for answering all my…
Thank you for answering all my questions and making the process easy
2 April 2026
Unprompted review
Reply from AutoPayPlus
Hello Tammy, thank you for your kind feedback! We’re glad to hear all your questions were answered and that the process was easy. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Service not provided
Made a schedule appointment for 11:10 on 03/30/26 was waiting and waiting and never received a call. Then I received an email asking to complete a survey. I had multiple questions that need to be answered and wasn’t helped.
30 March 2026
Unprompted review
Reply from AutoPayPlus
Good morning Vanlleli, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to wait for a scheduled appointment and not receive the expected communication, especially when you have important questions that need to be addressed.
It appears there was an issue with the scheduling system that impacted your appointment, and we regret any inconvenience this caused. We appreciate you bringing this to our attention and are reviewing this internally to help prevent similar situations moving forward.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
I love Autopayplus
I love Autopayplus as I can split my car payment in 2 which allows me to budget better and have more money available for other things as well and I don’t have to worry about my payments as it is set to autopay so they go off every 2 weeks without me even thinking about it
30 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Claire, thank you for sharing your experience with us! We’re glad to hear that splitting your payments has helped you budget more easily and given you peace of mind with automatic scheduling. It’s great to know AutoPayPlus is making things more convenient for you. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great customer service
Yaritza is a very amazing person to talk to, she helped me get all my questions answered and helped me solve my login situation for my account
26 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Stephanie, thank you for sharing your experience with us! We’re glad to hear that Yaritza was amazing to speak with and helped answer all your questions while resolving your login issue. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Very prompt so far
26 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Patricia, thank you for your feedback! We’re glad to hear everything has been prompt so far. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
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