Auto Lines Australia Reviews 

196
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Many customers are satisfied with their purchases, highlighting the quality and functionality of the products, which are often described as good and well-built. People frequently praise the fast delivery and efficient service, noting that items arrive quickly and transactions are smooth. However, some customers experienced significant delays with delivery, with products not arriving or taking much longer than expected. There were also instances where the chosen delivery provider caused issues, preventing customers from receiving their purchased items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, noting... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Conflicting emails both within the same minute - 'out of stock, wait a week' and 'on it's way'? Apparently an upgrade so I'm guessing that covers the 'out of stock' aspect. Tracking with 'shop' did... See more

Rated 4 out of 5 stars

The process was quick and easy. Delivery times were met. Was a very positive experience.

Rated 5 out of 5 stars

Comes I great condition visiblely, I haven't used it so I can't say if it is working 100 percent, but overall delivery and appearance it looks great and seems to be functioning well


Company details

  1. Auto Electrical Service

Written by the company

"AUSTRALIA'S #1 OBD2 SCAN TOOL PROVIDER" Auto Lines Australia are the leading supplier of OBD2 scanner for all makes and models of vehicles. Buy high quality OBD2 code reader & scanner online on Australia. All Quality OBD2 Scanner for all makes and models of vehicle's. Australian Stock & Support Provided


Contact info

3.9

Great

TrustScore 4 out of 5

196 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(196)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a nt 710 for my Jag

I ordered a nt 710 for my Jag, it was not on the diagnostic list, after a week they told me to download it from the store, and there is no option, now they won't return my emails

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Claim to have a "price beat guarantee"…

Claim to have a "price beat guarantee" but when you send them a genuine claim to honour this, they avoid you at all costs and just ignore you completely to avoid having to honour their false "price beat guarantee" No integrity, poor communication and customer service and very dishonest. Avoid buying from Ebay and stick to "GENUINE" and "Authorised" AUTEL dealers. These people are even claiming to be an Australian business with OZ stock and this is a blatant lie!!

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Misrepresentation

Product is advertised in stock, but hasn't shipped in over a week.
I have received notification from Australia Post that an Express Post shipping label was created on Friday night, 4 days after order. As of Tuesday, Aus Post still haven't received it.
The item is still listed as in stock on the website. If it's in stock, why hasn't it shipped yet?
I don't believe the item is in stock. Had I known that it wasn't in stock I would not have ordered it from AutoLines.
I will never order from them again.

29 October 2024
Rated 5 out of 5 stars

Great piece of equipment.

Great piece of equipment, identified the faults, the parts at fault in 2 of my vehicles and cleared them, it's worth every cent of the purchase price.

7 October 2024
Rated 5 out of 5 stars

Excited to try it out!

Product had great reviews and indicated really good range of features at a very competitive price. I hope it will help me trouble shoot fault messages on my Land Rover Discovery.

1 October 2024
Rated 1 out of 5 stars

You havn't sent my order as promised

You havn't sent my order as promised. Youhavn't even took the time to answer my email. Australia post send the parcel back to you because a lack of postage paid by you. the worst is that you slipped up and I lost a customer. Sorry, but I will never buy from you again. Zac.

5 September 2024

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