AutoGuru logo
Visit website

AutoGuru Reviews 

1,687
•
TrustScore 4.5 out of 5

4.7

Auto Repair Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, professional, and efficient, often highlighting the ease of booking and transparent quotes. Many people appreciate the helpful and friendly staff, who make the process smooth and stress-free, with some even receiving personalized assistance. The user experience is frequently described as very easy to navigate, allowing for quick comparisons and bookings without leaving home. However, some people mentioned issues with the booking process, citing a lack of confirmation or confusion about the arrangements. A few other people also felt that the company sometimes informed them of no available mechanics after collecting their information.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its ease of use and efficiency in finding... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy, simple, and... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and convenience, with many... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many finding the pricing competitive and reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,687)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

The quote increased twice.

You quoted what we thought was a good price, but then when I went to book it in, you told me it was actually another $100 as my car was not a standard car- even though I told you the make and model of my car when I filled out the initial form. The repairers then added on another $40 on the day so it was basically the same cost as the local repairer.

20 March 2024
Unprompted review
AutoGuru logo

Reply from AutoGuru

Hey Kate, Thanks for reaching out with the feedback on your booking experience with one of our windscreen suppliers. We can see how the additional cost may have come as a shock, and we're sorry if it did. We use a third party for our registration checks, which unfortunately isn't able to determine if you have a standard or premium windscreen with added features. So if you select the option for the standard windscreen, it will quote based on that. Not all vehicles require additional molding; however, many do, and this can't be determined until they are out there on the day. I would still like to look into this further so I can provide you with more details on the quote. However, I haven't been able to locate your booking in the system. Are you able to touch base with us at contactus@autoguru.com.au, and I'll promptly get back to you. - Thanks, The AutoGuru Team

Rated 5 out of 5 stars

Upfront pricing

Great to get upfront prices rather than waiting to find out after the fact and easy to use website. Custom bookings with trusted mechanics in the area.
Easy to use.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

I actually had trouble with a booking…

I actually had trouble with a booking and then trouble submitting a contact request but as soon as I emailed their support email address I got a call and such quick service to fix my booking. They were so prompt and thorough with fixing the problem and lovely to speak with 🌟🌟🌟🌟🌟

27 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look