The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Small response to job
Whilst you have no control over this, I was hoping for more responses from businesses with quotes. I have received just one response; perhaps everyone has plenty of work.
20 May 2026
Unprompted review
Great Service From Jd Automotive
16 May 2026
Unprompted review
Reply from AutoGuru
Cheers for the great feedback - we’re stoked you had a good experience Andrew!
Booking process
14 May 2026
Unprompted review
Reply from AutoGuru
Awesome to hear, thanks for booking with us!
Easy app to use to compare services…
Easy app to use to compare services needed for the car. Also provides eatings to the garage
12 May 2026
Unprompted review
Reply from AutoGuru
Thanks for the love - we’re always here to help!
Brilliant couldn’t ask for better…
Brilliant couldn’t ask for better service reasonable price and considering I didn’t have to get out of my pjs was even better
7 May 2026
Unprompted review
Reply from AutoGuru
Quick, easy, and convenient! Love it Susan!
Always convenient
Always convenient, especially when they can come too you. Good range of payment options.
1 May 2026
Unprompted review
Reply from AutoGuru
Couldn’t have said it better ourselves - thanks for the smooth review David! ⭐
Best auto guy I've met
Raphael is great - what a professional. From now on he's my go to guy
28 April 2026
Unprompted review
Reply from AutoGuru
Simple, smooth, sorted - glad we could deliver John!
Brilliant communication and service.
Anthony was knowledgeable and respectful. Discussed with me near future considerations during my service. Good time management and overall very good communication from the company. Well done boys, will use you again.
28 April 2026
Unprompted review
Reply from AutoGuru
Thanks so much for your review Sandra! We’re glad you had an awesome experience and the team looked after you. We appreciate you booking through AutoGuru!
Easy to find and book the best mechanic!
So easy to find the best mechanic and to book them. Ended up with Midas in Woollahra who did a fantastic job at a reasonable price
20 April 2026
Unprompted review
Reply from AutoGuru
Thanks so much for your review! We’re glad you had an awesome experience and found the service friendly. We appreciate you booking through AutoGuru Steve!
Easy quotes
It gives you a list of quotes for your repairs and you select which quote best suits you
20 April 2026
Unprompted review
Reply from AutoGuru
Easy as 123 - just how we planned it Warren 🙌
Reply from AutoGuru
Always great to see a familiar face David - thanks for trusting us again!
Fast and easy
17 April 2026
Unprompted review
Reply from AutoGuru
123 and your booking’s a breeze Anna! 🚘
Excellent service highly recommend
Excellent service highly recommend. Very professional and lovely to deal with. Did great work on my car. Will definitely use moving forward.
14 April 2026
Unprompted review
Reply from AutoGuru
Awesome to hear, thanks for booking with us Mary!
Quick and easy
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave home. Highly recommended!
14 April 2026
Unprompted review
Reply from AutoGuru
That’s the goal; quick, easy, no fuss 🎯 Thanks Natasha!
Great quote price and quick to book in
Great quote price and quick to book in. Some info did not get passed over to the service but it all worked out in the end.
31 March 2026
Unprompted review
Reply from AutoGuru
Thanks for giving AutoGuru a go Sarah. We’re here to make your mechanic experience stress-free, feel free to reach out to our team if we can help!
Reply from AutoGuru
Easy as 123 - just how we planned it Maria 🙌
I did not get any AutoGuru Happy Days discount
I did not get any discount, although I had accepted the Happy Days offer and mentioned it at the time of payment.
The above aside, the car is not cleaned inside nor is it washed from outside. Previously, both the above things were done at Mt Ommaney mycar store whenever I got the cars serviced there.
26 March 2026
Unprompted review
Reply from AutoGuru
Hey Kamal, it sounds like a pretty disappointing experience - missing out on the discount and getting your car back without that fresh, clean feel isn't what we want for our customers!
We’d love to get this sorted and look into why the discount wasn't applied, but we're having a bit of trouble finding your booking details under this name. Please get in touch with our team so we can see how we can make this right!
It what easy to book with them
23 March 2026
Unprompted review
Reply from AutoGuru
We appreciate the kind words, happy driving Georgina!
It is easy to book
It is easy to book and info provided was sufficient for booking.
23 March 2026
Unprompted review
Reply from AutoGuru
Thanks for the love Chris, we’re always here to help!
Reply from AutoGuru
Convenience made simple, thanks for noticing Michelle!
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