Used their insurance. I damaged a rental car on a parking lot in Spain, got fully refunded by Autoeurope's insurance without any hassle. Simply the best prices for renting cars around the globe. Used... See more
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Booked a car for a seemingly good deal with full extra insurance. Ended up having to pay another 200 euro from the rental company Gold Car because they forced us to choose an overpriced extra insuranc... See more
Company replied
Overall great service, but I am not happy having to call the international customer service twice to find out the precise cover sum for a Liability insurance. This should be easily accessible befor... See more
I am very pleased with your booking site and the easy way of ordering a car and the flexible ways of changing or cancelling the orders. I am also very pleased with your telephone service that functio... See more
Company details
About Auto Europe Norge
Information provided by various external sources
I over 60 år har Auto Europe vært ledende globalt på å formidle bilutleietjenester til reisende verden over. I tillegg til standard leiebiler har vi bobilutleie, Prestige – og sportsbiler, motorsykkelutleie og sjåførtjenester.
Med over 20 000 stasjoner i 180 land er du garantert en tilfredstillende bilutleie hos Auto Europe.
Med over 20 000 stasjoner i 180 land er du garantert en tilfredstillende bilutleie hos Auto Europe.
Contact info
Landsbergerstrasse 155, 80687, München, Germany
- +49 89 120 89 270
- nores@autoeurope.de
- autoeurope.no
3.9
Great
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EasyPark booking!Good prova👍🥰
4 April 2025
Unprompted review
Reply from Auto Europe Norge
Tusen takk for din hyggelige kommentar! Vi er glade for å høre at du hadde en god opplevelse med EasyPark-bestillingen.
Vi setter stor pris på at du tok deg tid til å dele det med oss, og håper å kunne hjelpe deg igjen ved neste anledning.
Vennlig hilsen,
Auto Europe Team
It just works!
24 March 2025
Reply from Auto Europe Norge
Thank you for your positive review! We aim to provide the best options at competitive prices. We hope to see you again soon!
Autoeurope fails to give customers transparent price information prior to booking
Autoeurope fails to give customers transparent price information prior to booking, which is prohibited according to the EU Consumer Rights Directive (Directive 2011/83/EU. We booked a car via the Autoeurope site in Munich with the company Flextogo - and were charged 200 EUR extra to drive into Switzerland. This company wanted 150 EUR to enter Austria. We were given absolutely no warning about such price charges on the Autoeurope site, and nothing mentioned in the contract. Their customer service blames us as a customer - but it is the selling company which is responsible for giving transparent price information. Hence, Autoeurope is violating EU consumer protection.
19 October 2024
Unprompted review
Reply from Auto Europe Norge
Dear Nils Selvik,
We understand your frustration with the additional charges you encountered. We value your feedback and are committed to providing a transparent and enjoyable car rental experience for all our customers. We will review your feedback and work with our partners to ensure that all necessary information is clearly communicated to our customers.
Should you wish to contact our Customer Service team, they will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
· Tel: +49 89 120 89 270
· Form: www.autoeurope.no/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
Yours sincerely,
Auto Europe Deutschland GmbH
www.autoeurope.no
Very unhappy with what went down on…
Very unhappy with what went down on payments.
Y'all went back on your deal your word.
I won't recommend you guys and I will make people aware.
In theory you have stolen money from us .
20 September 2024
Unprompted review
Reply from Auto Europe Norge
Dear Sigurdur,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
· Telefon: +49 89 120 89 270
· Skjema: www.autoeurope.no/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Deutschland GmbH
www.autoeurope.no
Car in good condition
Car in good condition, airport transfer at the ordered time. Being older people, we would appreciate help with the suitcases.
8 March 2024
Unprompted review
Booking was a breeze
Booking was a breeze, the overview was clear, and we got quick access. However, it would have been even better if they provide more options within each category.
5 October 2023
Unprompted review
Always been happy with Autoeurope…
Always been happy with Autoeurope service and prices.
15 September 2023
Unprompted review
I wanted to change the pick-up time from 10:00 to 13:00, the same day.
I wanted to change he pick-up time from 10:00 to 13:00, the same day.
This could not be done and the assistance from the Autoeurope personell was lousy.
27 August 2023
Unprompted review
Reply from Auto Europe Norge
Takk for din tilbakemelding. Vi tar dette på alvor og beklager at du har hatt en negativ opplevelse. For at vi skal kunne gjøre en grundig gjennomgang av saken ber vi deg om å ta kontakt med vårt kundeservice-team.
Vårt dedikerte kundeservice-team står klare til å hjelpe deg og jobbe mot å finne en løsning på problemet. Du kan nå vårt kundeservice-team på følgende måter:
• Telefon: +49 89 120 89 270
• Skjema: https://www.autoeurope.no/fullendte-leieavtaler/
Vennligst sørg for at du sender vårt kundeservice-team så mye informasjon vedrørende din opplevelse som mulig, inkludert alle voucher-detaljer. Dette vil gjøre at de kan behandle saken så raskt og effektivt som mulig. Igjen beklager vi ulempene dette har medført., og vi setter pris på at du samarbeider med oss, og at du lar oss undersøke saken videre. Vårt mål er alltid fornøyde kunder, og vi er dedikerte til å finne en løsning. Vi ser frem til å høre fra deg igjen
So far so good.
So far, so good. Compettive price and nice web site.
I miss however, an app on my cell phone.
What about pre check in - like green motion. Scanning passport and drivers license.
21 July 2023
Reply from Auto Europe Norge
Hei Jan-Erik
Takk for dine innspill! Vi setter pris på det!
Easy & good offers
27 May 2023
Reply from Auto Europe Norge
Thank you for taking the time to review your experices.
Reply from Auto Europe Norge
Hi Randi, Thanks for your feedback - we appreciate it. Hope you've had a great trip.
User friendly and easy booking
User friendly and easy booking. No negative experience so far.
24 August 2022
Overall great service
Overall great service, but I am not happy having to call the international customer service twice to find out the precise cover sum for a Liability insurance. This should be easily accessible before the customer order and pay for the car rental. This is particularly important when renting a car in the USA. I sincerely hope that AutoEurope will amend this with no delay.
Best regards,
R
1 July 2022
Unprompted review
Insurance tricks
Booked a car for a seemingly good deal with full extra insurance. Ended up having to pay another 200 euro from the rental company Gold Car because they forced us to choose an overpriced extra insurance. Apparently our card was not accepted for a insurance deposit, but other charges went fine… Whole thing seems like scam to lure people into paying for ridiculous insurances. Tried to call AutoEurope to at least cancel the extra insurance fee we paid there, but got zero help or flexibility. Be prepared to get ripped off
11 April 2022
Unprompted review
Reply from Auto Europe Norge
Most suppliers requires for the mandatory security deposit an approved credit card. And if you are not able to provide that, they can offer an alternative with an expensive insurance that will cover any damage to the car, to forgo the high deposit.
Flexibility and good service
I am very pleased with your booking site and the easy way of ordering a car and the flexible ways of changing or cancelling the orders. I am also very pleased with your telephone service that functions well with a minimum of waiting time.
11 March 2022
Unprompted review
194 EUR increase in Contract price
VOUCHER - #18917598
I experience when I pick up the car that the agreed contract price increase with 194 EUR for reasons NOT possible to understand. There are no changes to initial conditions or other arrangements that is unclear. The NEW additions to contract price is constructed from artificial taxation's that are all known at initial contract agreement and should therefore be part of initial contract value.
I never add additional insurance because I have that insurance covered in my own travel insurance. I do however have to deposit considerable (in this case 458 EUR) in my credit card due to instances not covered in the basic insurance.
The 194 EUR relates to:
-28.92 EUR c.extras v. diesel
-131.36 EUR combertura relax
+ VAT 21%
24 February 2022
Unprompted review
Reply from Auto Europe Norge
Our Customer service team had a look into your booking and been in contact with the supplier you booked with, Interrent.
The price for the actual car rental you booked via Auto Europe remained the same. However, at location you added an extra insurance from Interrent for about €156. You were also charged by Interrent for changing to a diesel car. Auto Europe don't agree with the diesel fee, so we have instructed them to refund you that cost, which will be processed in a few days.
But the extra insurance that you added on location is unfortunately nothing we can do about.
If you have further questions, our Customer service team is availble to help.
https://www.autoeurope.no/customerservice/
This platform is quick and easy to use
This platform is quick and easy to use. I have used it many times and with no problems.
18 January 2022
Unprompted review
Reply from Auto Europe Norge
That is very nice of you to write, thank you for that. It is much appreciated to get any kind of feedback. I hope your future use with Auto Europe will continue to be great.
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